Justinne Whichard accepted an order that I placed with her on the 14th of July and paid in full the same day. This was for our daughter's 1st birthday to be celebrated on August 14th. We do not reside in Texas, we are California residents; however, we have a large family in Houston Texas, and were planning on celebrating our daughter's birthday in Houston.
Due to the Delta Variant of COVID-19 escalating throughout the nation, sickness, our party size being over 100 people, we thought canceling the event would be the responsible thing to do. To layout the sequence of events: - The payment was made to her personal Venmo account on the 14th of July 2021 around 7:00 PM. - We reached out to her regarding cancelation on the 17th of July 2021 around 7:00 AM. - We were informed about her about no refund policy in reply to our request for cancellation and offered gift card. However, I want to point out that generally, terms (such as non-refundable deposits/payments) cannot be enforced unless the terms are set forth in an agreement. No such agreement was provided to us prior to any sale which would give a consumer a fair chance to make an informed decision.
We're stuck in this predicament because justinne Whichard requested to pay via Venmo as it would result in an 8.25% discount from her side (consequently the same amount as sales tax) when the credit card fees would probably cost her no more than 3%. If we had paid with our credit card, we would not be having this conversation at this moment. Anyhow, I have been trying to contact this business for months now regarding my return but they have refused and told me to do what I want. They even noted that there is nothing I can do, they will keep my money and not return in in any form.
They are taking advantage of me and my vulnerability, these guys are crooks! Update: This business is FRAUD. My numerous attempts to contact them to get my refund has failed. They are refusing to answer much else return my hard earned money for services never rendered. They have threatened me that have challenged me that there is nothing I can do. FRANCIS & JUTINNE are fraud! They have built their business by stealing money form hard working Americans. They have kept my $765 and are refusing to return no matter what! I will keep Yelpers posted as I plan to purse this further.
Original review: These guys are crooks! They owe me a refund of $765 and are refusing to give it! They have said that I can do what I want but they won't give it! I need help from the Yelp Community! These types of unethical business practices are unacceptable especially in our great community. Houston is a the hub for small businesses and my family & I are huge small business supporters, but these guys have taken it too far! They are just refusing to give me money that is rightfully mine, it's for a canceled order. It breaks my heart that people like Justinne & Francis who are owners can get away with stealing from customers! .
Rustika Cafe & Bakery Reviews
Justinne Whichard accepted an order that I placed with her on the 14th of July and paid in full the same day. This was for our daughter's 1st birthday to be celebrated on August 14th. We do not reside in Texas, we are California residents; however, we have a large family in Houston Texas, and were planning on celebrating our daughter's birthday in Houston.
Due to the Delta Variant of COVID-19 escalating throughout the nation, sickness, our party size being over 100 people, we thought canceling the event would be the responsible thing to do. To layout the sequence of events: - The payment was made to her personal Venmo account on the 14th of July 2021 around 7:00 PM. - We reached out to her regarding cancelation on the 17th of July 2021 around 7:00 AM. - We were informed about her about no refund policy in reply to our request for cancellation and offered gift card. However, I want to point out that generally, terms (such as non-refundable deposits/payments) cannot be enforced unless the terms are set forth in an agreement. No such agreement was provided to us prior to any sale which would give a consumer a fair chance to make an informed decision.
We're stuck in this predicament because justinne Whichard requested to pay via Venmo as it would result in an 8.25% discount from her side (consequently the same amount as sales tax) when the credit card fees would probably cost her no more than 3%. If we had paid with our credit card, we would not be having this conversation at this moment. Anyhow, I have been trying to contact this business for months now regarding my return but they have refused and told me to do what I want. They even noted that there is nothing I can do, they will keep my money and not return in in any form.
They are taking advantage of me and my vulnerability, these guys are crooks! Update: This business is FRAUD. My numerous attempts to contact them to get my refund has failed. They are refusing to answer much else return my hard earned money for services never rendered. They have threatened me that have challenged me that there is nothing I can do. FRANCIS & JUTINNE are fraud! They have built their business by stealing money form hard working Americans. They have kept my $765 and are refusing to return no matter what! I will keep Yelpers posted as I plan to purse this further.
Original review: These guys are crooks! They owe me a refund of $765 and are refusing to give it! They have said that I can do what I want but they won't give it! I need help from the Yelp Community! These types of unethical business practices are unacceptable especially in our great community. Houston is a the hub for small businesses and my family & I are huge small business supporters, but these guys have taken it too far! They are just refusing to give me money that is rightfully mine, it's for a canceled order. It breaks my heart that people like Justinne & Francis who are owners can get away with stealing from customers! .