My girlfriend and I recently purchased a Freightliner Sprinter van from Tim Chetwood at Rush’s medium duty truck center in Denver, Colorado. During the time of purchase, we were assured that the van had undergone a thorough inspection, was in good condition, and ready to be driven off the lot. The inspection notes mentioned that the van’s fuel system had been problematic, and that it had failed to start several times.
The notes explained that the issue had been resolved a few days later and that the van was running perfectly.
We purchased the vehicle that same day and attempted to drive it home to Bozeman, MT. Three hours later the van didn’t start when we stopped for gas in Casper, WY. My girlfriend and I were stranded for four days in Casper until the problem was determined to be the same issue Rush had allegedly already fixed in the fuel lines. Throughout the majority of this time our contacts at Rush were not available to take our calls.
When we finally arrived home, we noticed rust under the subfloor of the van. This led us to discover four large rust holes completely through the body of the van. These holes range from six inches to two feet long and the rust has infected most of the passenger side of the floor. A mechanic we asked to examine the van said there was evidence spray paint was used for concealment purposes. It is still to be determine whether the vehicle is structurally sound and safe to drive as several support beams are badly affected. When I spoke to Brent Thompson, the used truck sales manager, he informed me that any inspection performed on the van would have been strictly mechanical and the large rust holes were not their responsibility to report to a potential buyer. They have offered no further help in resolving this situation.
Overall this van has cost almost $3,000 in repair and is currently being evaluated for safety and we have owned it for less than 14 days and driven less than 600 miles. I am extremely unimpressed by the service and competency Rush has demonstrated on every level.
Rush Truck Center Reviews
My girlfriend and I recently purchased a Freightliner Sprinter van from Tim Chetwood at Rush’s medium duty truck center in Denver, Colorado. During the time of purchase, we were assured that the van had undergone a thorough inspection, was in good condition, and ready to be driven off the lot. The inspection notes mentioned that the van’s fuel system had been problematic, and that it had failed to start several times.
The notes explained that the issue had been resolved a few days later and that the van was running perfectly.
We purchased the vehicle that same day and attempted to drive it home to Bozeman, MT. Three hours later the van didn’t start when we stopped for gas in Casper, WY. My girlfriend and I were stranded for four days in Casper until the problem was determined to be the same issue Rush had allegedly already fixed in the fuel lines. Throughout the majority of this time our contacts at Rush were not available to take our calls.
When we finally arrived home, we noticed rust under the subfloor of the van. This led us to discover four large rust holes completely through the body of the van. These holes range from six inches to two feet long and the rust has infected most of the passenger side of the floor. A mechanic we asked to examine the van said there was evidence spray paint was used for concealment purposes. It is still to be determine whether the vehicle is structurally sound and safe to drive as several support beams are badly affected. When I spoke to Brent Thompson, the used truck sales manager, he informed me that any inspection performed on the van would have been strictly mechanical and the large rust holes were not their responsibility to report to a potential buyer. They have offered no further help in resolving this situation.
Overall this van has cost almost $3,000 in repair and is currently being evaluated for safety and we have owned it for less than 14 days and driven less than 600 miles. I am extremely unimpressed by the service and competency Rush has demonstrated on every level.