Hi engaged with RSS and was sold by the friendlyness of the agent.
I received good advice, while the process was a little bit rocky to get professionally formated quote.
things got wrong in two occasion. the packing crew showed up 2 hours late ( no excuse) and not the best movers ever, but overall went ok.
my complain is actually around a key topic : damaged items which is obviously everyone's stress. I was told the very container that was loaded at my place would be deliver as is to my new home overseas, ( unless customs decide to open/search - but you should be notified). in fact everything that was careefully stored into the container under my supervision got randomly transfered into a truck, resulting in damaging few items. the dollar value is not big, but it was reported ( took pictures) and filed that these items were damaged.
I took an insurance : so pay attention as the insurance work only if the entire container get lost.
if they break 50% of what's inside you are screwed !
RSS first told me that it is the local partner responsability and that they rejected the claim. then that they won't compensate the damages that was done. I did contract with them. given the small amount ( less than 100 dollar) it is shocking that they don't have their own insurance and despite the nice " customer first" sentences they ignore customer service and their fault in damaging items.
I would recommend you not to work with this company as if anything occuers, you will be left on your own.
They moved us internationally from California to United Kingdom. They only used contractors, so no one takes any responsibility - the guys that moved us on the CA front STOLE from us; and the guys they hired here to do the work came in an unmarked truck, were contractors too, unbeknownst to us have CRIMINAL records - and they STOLE all my jewelry. On top of that, stuff was broken, badly scuffed, etc. and when we asked them to make a claim, they said we weren't insured and that we never asked for it, which is not true. BEWARE - DO NOT use this company; make sure that you sign NOTHING online as this is exactly where they caught us. These guys are rip offs, do not know what they are doing and should NEVER be near anyones personal stuff. They are NOT as cost effective as Kate Deluca (a rather charming but b-shitter of note) as our final price came in at least 3 times more. There should be a duty of care of all movers .. these guys are crooks and really don't care.
RSS, LLC. Reviews
Hi engaged with RSS and was sold by the friendlyness of the agent.
I received good advice, while the process was a little bit rocky to get professionally formated quote.
things got wrong in two occasion. the packing crew showed up 2 hours late ( no excuse) and not the best movers ever, but overall went ok.
my complain is actually around a key topic : damaged items which is obviously everyone's stress. I was told the very container that was loaded at my place would be deliver as is to my new home overseas, ( unless customs decide to open/search - but you should be notified). in fact everything that was careefully stored into the container under my supervision got randomly transfered into a truck, resulting in damaging few items. the dollar value is not big, but it was reported ( took pictures) and filed that these items were damaged.
I took an insurance : so pay attention as the insurance work only if the entire container get lost.
if they break 50% of what's inside you are screwed !
RSS first told me that it is the local partner responsability and that they rejected the claim. then that they won't compensate the damages that was done. I did contract with them. given the small amount ( less than 100 dollar) it is shocking that they don't have their own insurance and despite the nice " customer first" sentences they ignore customer service and their fault in damaging items.
I would recommend you not to work with this company as if anything occuers, you will be left on your own.
They moved us internationally from California to United Kingdom. They only used contractors, so no one takes any responsibility - the guys that moved us on the CA front STOLE from us; and the guys they hired here to do the work came in an unmarked truck, were contractors too, unbeknownst to us have CRIMINAL records - and they STOLE all my jewelry. On top of that, stuff was broken, badly scuffed, etc. and when we asked them to make a claim, they said we weren't insured and that we never asked for it, which is not true. BEWARE - DO NOT use this company; make sure that you sign NOTHING online as this is exactly where they caught us. These guys are rip offs, do not know what they are doing and should NEVER be near anyones personal stuff. They are NOT as cost effective as Kate Deluca (a rather charming but b-shitter of note) as our final price came in at least 3 times more. There should be a duty of care of all movers .. these guys are crooks and really don't care.