I was completely sick the last night on the boat which was December 10th going into December 11th. You can check my room to see that someone came to clean the bathroom because I was so sick. I was in cabin 8489. My wife got so sick she had to go to a local clinic and I have documentation to prove it. Furthermore I have other major issues with your cruise line.
The wait staff was not friendly at all. Every night at dinner they acted as if we were a disturbance to them. If my wife or I would ask for a soda we would either be ignored and have to repeat ourselves multiple times and when we finally got their attention they had no manners at all. They simply would walk away with a filthy look on their face. The first night I didn’t even get my coffee brought to the table when I asked multiple times. We finally got fed up and just left the table. I understand they are very busy but there needs to be some serious customer service training for your wait staff. We sat at table 500 and this wasn’t just one waiter, this was all of them. Also, the food was terrible. My wife also went to the spa and was accidentally charged about $500 because the woman at the desk made a mistake. She assured the charge would be removed and it never was. I looked at my final statement and you still charged us for services that were not provided. With all the money that I spent and the reputation that Royal Caribbean has, I would never expect this type of behavior or unsettled mistakes on behalf of your staff. I am absolutely outraged and my wife is sick to her stomach. I would expect to hear from you regarding this matter. I have already contacted my attorney regarding the sanitation issue on your ship as well as our experience. I am not asking for a free cruise or anything outrageous but I expect full compensation and refund for this awful experience. I am on the verge of not only never stepping foot in any of your ships ever again but informing everyone of my experience. I will give you the opportunity to make this right before I go to that extreme. Please reference the attached article about 220 guests getting an intestinal virus on your ship provided by Jeffrey Warshaw.
My wife and i booked a anniversary cruise a year in advance to st thomas,st Martin,puerto Rico and Haiti. Not being told at the time that their is nasty,nasty Virus going around called theZika Virus. Since the cruise had to be paid in full before this was disclosed I was told no refund unless you are pregnant since the virus causes birth defects. Well since this is an anniversary cruise my wife and I were hoping to conceive on this virus cruise. I've cruised 4 times with this line and called customer service to see if we could change itenterary to a non disease carrying mosquito location. It's absolutely disgusting situation. What if my wife conceives on our cruise and then is bit by a Zika Virus Carrying Mosquito and our child has birth defects????...Are these scumbag money grubbing thieving cruise executives going to pay for medical care for our child?
All we wanted to do was change iterararys not cancel. BUT NO FLexibility or credit towards another cruise
MONEY grubbing!!GREEDY,DISEASE CARRYING SHIPS!
DO NOT CRUISE WITH ROYAL CARRIBEAN ON ANY OF THE. VIRUS OF. THE SEAS!
Royal Caribbean International Reviews
I was completely sick the last night on the boat which was December 10th going into December 11th. You can check my room to see that someone came to clean the bathroom because I was so sick. I was in cabin 8489. My wife got so sick she had to go to a local clinic and I have documentation to prove it. Furthermore I have other major issues with your cruise line.
The wait staff was not friendly at all. Every night at dinner they acted as if we were a disturbance to them. If my wife or I would ask for a soda we would either be ignored and have to repeat ourselves multiple times and when we finally got their attention they had no manners at all. They simply would walk away with a filthy look on their face. The first night I didn’t even get my coffee brought to the table when I asked multiple times. We finally got fed up and just left the table. I understand they are very busy but there needs to be some serious customer service training for your wait staff. We sat at table 500 and this wasn’t just one waiter, this was all of them. Also, the food was terrible. My wife also went to the spa and was accidentally charged about $500 because the woman at the desk made a mistake. She assured the charge would be removed and it never was. I looked at my final statement and you still charged us for services that were not provided. With all the money that I spent and the reputation that Royal Caribbean has, I would never expect this type of behavior or unsettled mistakes on behalf of your staff. I am absolutely outraged and my wife is sick to her stomach. I would expect to hear from you regarding this matter. I have already contacted my attorney regarding the sanitation issue on your ship as well as our experience. I am not asking for a free cruise or anything outrageous but I expect full compensation and refund for this awful experience. I am on the verge of not only never stepping foot in any of your ships ever again but informing everyone of my experience. I will give you the opportunity to make this right before I go to that extreme. Please reference the attached article about 220 guests getting an intestinal virus on your ship provided by Jeffrey Warshaw.
My wife and i booked a anniversary cruise a year in advance to st thomas,st Martin,puerto Rico and Haiti. Not being told at the time that their is nasty,nasty Virus going around called theZika Virus. Since the cruise had to be paid in full before this was disclosed I was told no refund unless you are pregnant since the virus causes birth defects. Well since this is an anniversary cruise my wife and I were hoping to conceive on this virus cruise. I've cruised 4 times with this line and called customer service to see if we could change itenterary to a non disease carrying mosquito location. It's absolutely disgusting situation. What if my wife conceives on our cruise and then is bit by a Zika Virus Carrying Mosquito and our child has birth defects????...Are these scumbag money grubbing thieving cruise executives going to pay for medical care for our child?
All we wanted to do was change iterararys not cancel. BUT NO FLexibility or credit towards another cruise
MONEY grubbing!!GREEDY,DISEASE CARRYING SHIPS!
DO NOT CRUISE WITH ROYAL CARRIBEAN ON ANY OF THE. VIRUS OF. THE SEAS!
I HOPE THE EXECUTIVES GET THIS NASTY VIRUS