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Roto-Rooter Group, Inc.


Country United States
State Michigan
City Cincinnati
Address 2500 First Financial Center 255 East Fifth Street
Phone 800-768-6911
Website https://www.rotorooter.com/

Roto-Rooter Group, Inc. Reviews

  • Jul 7, 2020

On 7/4/2020 Roto-Rooter was called to my residence to clear a leaky/backed up toilet and help make the residence habitable. The problem ended up being more complicated than the technician expected; it was not resolved. The technician stayed at my residence for about four hours, attempting to resolve the problem, growing more and more frustrated. He ended up bringing in very heavy equipment (he needed my help moving it up and down the stairs).

He damaged the plaster on my walls before ever asking for my help. After he left, I discovered that the technician had left several pairs of soiled, used latex gloves lying about in my home---gloves that had been worn while treating my leaky/backed up toilet. Additionally, the technician neglected to reinstall the bolts to my toilet, leaving it completely unsecured to the bathroom floor. The water main for the toilet was also not turned back on. There was a significant amount of mess left behind as well: soiled floors and walls.

My bathroom was left in an even worse state after Roto-Rooter's "service call". I have reached out to Roto-Rooter's corporate offices, who put me in touch with franchise owner, Mark Armstrong, who is unwilling to offer even a partial refund on the $1603.80 that was paid in cash, up front. Mr. Armstrong stated that the $1603.80 that was paid does not guarantee that the job would be completed, just attempted. Where is it okay to not complete an expensive plumbing job, damage property, leave behind literal waste materials AND get to keep the entire amount paid up front. Syracuse Roto-Rooter!

I'm not disputing that services were attempted, after all the technician was at my residence for 4 hours. I take issue with the entirety of the price that was paid in advance for a job that

  • Oct 18, 2019

I had recently had a garbage disposal estimate at my household and wanted to get the work done, along with a new faucet. The 2 guys come in with the necessary stuff and have the job done in less than an hour. I was handed an invoice with a charge of over $1400.

They failed to mention the cost of the garbage disposal and faucet in the invoice and charged over $700 in labor for simple work for two gentleman. To pay 2 men $300 an hour for a simple task is just absolute bull. Such a shady company and awful business practices. I hope they are ashamed at the type of business they are running.

AVOID AT ALL COSTS LIKE THE PLAGUE.

SAVE YOURSELF THE TIME AND MONEY!

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