I had an appointment to bring my two Weimaraner's in for shots, nails and shampoo. I arrived at opening brought dogs into lobby to an unprepared staff who seemed to be running in slow motion and unprepared for our visit. The front desk girl said, if you need a mask we have one here. I said that I didn't need one and would like to check Brody and Gemma in. I weighed them and reported the weight. One of the staff went to the back and no one said anything and I waited and waited for someone to take my dogs so I could head to work.
No one else was in the office. The vet tech, Erica, came to the front with an attitude and said, "you need to get a mask and wear it" I said I don't need a mask and she said the dogs could not be seen, keep in mind, I was dropping off and picking up later in the day. I said I am not wearing a mask as I have a medical waiver. She said I couldn't leave the dogs so I told them to cancel my maintenance plan and cancel my appointment and refund the monthly maintenance fee charge just 5 days earlier and I would find another vet. I asked if I needed to sign something to cancel the maintenance plan and no one could tell me how and they began looking into the computer to find out what to do. They couldn't tell me what to do to cancel.
I have a medical waiver against wearing a mask AND they all had mask on and no other pet owner was on premises. The way in which Erica handled the entire situation was rude, unprofessional, arrogant and with a terrible attitude. No one seemed to care about getting my dogs and allowing me to get to my job, it became important to make me wear a mask and the appointment was secondary to mask wearing. This was on 5/1/2021 when mask wearing for a virus with a 99.98% recovery is based on personal preference with most all other brick and mortar businesses. Erica seemed to force her political position on me and lost a client for this practice because of her rude and arrogant attitude.
I called around to inquire with other vet offices about their care and covid protocol. Several of the top rated offices had relaxed their position and chose one with a high google review and one who would see us with my medical condition in mind and no masked wearing. Erica could have and should have handled this completely different although she chose to FORCE me to wear a mask although I had a medical waiver. Which is against the law. I've moved on, I just want others to know about this office.
Roswell Veterinary Associates Reviews
I had an appointment to bring my two Weimaraner's in for shots, nails and shampoo. I arrived at opening brought dogs into lobby to an unprepared staff who seemed to be running in slow motion and unprepared for our visit. The front desk girl said, if you need a mask we have one here. I said that I didn't need one and would like to check Brody and Gemma in. I weighed them and reported the weight. One of the staff went to the back and no one said anything and I waited and waited for someone to take my dogs so I could head to work.
No one else was in the office. The vet tech, Erica, came to the front with an attitude and said, "you need to get a mask and wear it" I said I don't need a mask and she said the dogs could not be seen, keep in mind, I was dropping off and picking up later in the day. I said I am not wearing a mask as I have a medical waiver. She said I couldn't leave the dogs so I told them to cancel my maintenance plan and cancel my appointment and refund the monthly maintenance fee charge just 5 days earlier and I would find another vet. I asked if I needed to sign something to cancel the maintenance plan and no one could tell me how and they began looking into the computer to find out what to do. They couldn't tell me what to do to cancel.
I have a medical waiver against wearing a mask AND they all had mask on and no other pet owner was on premises. The way in which Erica handled the entire situation was rude, unprofessional, arrogant and with a terrible attitude. No one seemed to care about getting my dogs and allowing me to get to my job, it became important to make me wear a mask and the appointment was secondary to mask wearing. This was on 5/1/2021 when mask wearing for a virus with a 99.98% recovery is based on personal preference with most all other brick and mortar businesses. Erica seemed to force her political position on me and lost a client for this practice because of her rude and arrogant attitude.
I called around to inquire with other vet offices about their care and covid protocol. Several of the top rated offices had relaxed their position and chose one with a high google review and one who would see us with my medical condition in mind and no masked wearing. Erica could have and should have handled this completely different although she chose to FORCE me to wear a mask although I had a medical waiver. Which is against the law. I've moved on, I just want others to know about this office.