We had our daughter analyzed for autism here because there was inexplicably no wait for her to get in (whereas the other centers in town had six month to one year waits - this should have been a red flag). We had several sessions with the providers who were excellent. Things were finished up and we received my daughter's evaluation. That is where their professionalism and - quite frankly - competence ended.
We received a medical bill from the facility for our portion not covered by insurance. I called in to clarify a couple items on the invoice and was satisfied with the answers so I paid the bill. I also asked specifically if that would take care of everything. The woman on the telephone assured me that yes, it would. About a month and a half later, we received what appeared to be the exact same bill. Now having already paid it and having already called the center, I naturally assumed that this was simply a duplicate, so I paid it no mind.
The very next piece of correspondence I received from Rosenberg was the most amateur and legally non-compliant collection letter that I have seen in years (I work on credit and collection compliance for a law firm in town - so this is literally what I see every day and represent clients on against collectors who violate he law). The notice was sent in a non standard envelope, with specific account, medical details and collection details visible from outside the envelope and through the envelope window for all to see. This was both an FDCPA violation and a HIPAA violation. I contacted Rosenberg's billing department on an attempt to clarify the situation. (Oh Rosenberg, side note - we digitally recorded our calls, so I have those. That will prove fun for you). I spoke with their billing representative who was hostile from the word hello. She refused to allow me to talk to anyone else and kept making excuses for why they were in the right. After a NUMBER of derogatory statements from her, she finally told me a supervisor or partner - she kept switching what she was calling them - would be calling me within days. I never received the call.
Fast forward to today. I receive a letter from rodenburg stating that they are terminating us as patients for being "disrespectful to staff" and will no longer be helping our autistic child. I have recordings of the calls. I was planning to provide them to the supervisor but now I intend to provide them to the courts as I intend to sue these people to make an example of them for treating a family o a child with special needs this way. I find this disappointing but there is big money in fleecing the disabled - and it seems Rosenberg just wanted a piece of the action. Quacks and cons don't belong in the same circles of Autistic special needs children. The sad thing is this, it wasn't about money. It was like a hundred dollars - less than my Chinese takeout last night. I have no issue paying a bill. It is about the crazy incompetence in their billing and their disrespect for their vulnerable patients. I will update this review down the road with the court results and the results of the formal regulatory complaints that I am filing. SHORT REVIEW - unprofessional horrible. If you love your child, avoid
Rosenberg Center Reviews
We had our daughter analyzed for autism here because there was inexplicably no wait for her to get in (whereas the other centers in town had six month to one year waits - this should have been a red flag). We had several sessions with the providers who were excellent. Things were finished up and we received my daughter's evaluation. That is where their professionalism and - quite frankly - competence ended.
We received a medical bill from the facility for our portion not covered by insurance. I called in to clarify a couple items on the invoice and was satisfied with the answers so I paid the bill. I also asked specifically if that would take care of everything. The woman on the telephone assured me that yes, it would. About a month and a half later, we received what appeared to be the exact same bill. Now having already paid it and having already called the center, I naturally assumed that this was simply a duplicate, so I paid it no mind.
The very next piece of correspondence I received from Rosenberg was the most amateur and legally non-compliant collection letter that I have seen in years (I work on credit and collection compliance for a law firm in town - so this is literally what I see every day and represent clients on against collectors who violate he law). The notice was sent in a non standard envelope, with specific account, medical details and collection details visible from outside the envelope and through the envelope window for all to see. This was both an FDCPA violation and a HIPAA violation. I contacted Rosenberg's billing department on an attempt to clarify the situation. (Oh Rosenberg, side note - we digitally recorded our calls, so I have those. That will prove fun for you). I spoke with their billing representative who was hostile from the word hello. She refused to allow me to talk to anyone else and kept making excuses for why they were in the right. After a NUMBER of derogatory statements from her, she finally told me a supervisor or partner - she kept switching what she was calling them - would be calling me within days. I never received the call.
Fast forward to today. I receive a letter from rodenburg stating that they are terminating us as patients for being "disrespectful to staff" and will no longer be helping our autistic child. I have recordings of the calls. I was planning to provide them to the supervisor but now I intend to provide them to the courts as I intend to sue these people to make an example of them for treating a family o a child with special needs this way. I find this disappointing but there is big money in fleecing the disabled - and it seems Rosenberg just wanted a piece of the action. Quacks and cons don't belong in the same circles of Autistic special needs children. The sad thing is this, it wasn't about money. It was like a hundred dollars - less than my Chinese takeout last night. I have no issue paying a bill. It is about the crazy incompetence in their billing and their disrespect for their vulnerable patients. I will update this review down the road with the court results and the results of the formal regulatory complaints that I am filing. SHORT REVIEW - unprofessional horrible. If you love your child, avoid