Rooter Plus ripped me off, charged me $5,178 to repair a septic tank that failed 3 years later when it was supposed to last many years. When I called them they said the warranty had expired. I had to hire another company and pay $4,500 to do the repairs Rooter Plus was supposed to do. They are ery dishonest and unprofessional!!
We needed to have our septic pumped out. Searched online and Rooter Plus came up advertising $150.00 for 1000 gal. tank. We had no idea what size our tank since we've never had this done and were clueless about this type of work or costs associated with it. They said if the tank was 1500 gal. it would cost $250.00.
They arrived shortly after the call and began working. Using a tractor to remove the dirt over the septic, he opened the tank cover and said we had major problems. He went to his truck to work up estimate and came back with $2933.56! WHAT?! We were shocked and blown away with this quote. We were told if we didn't get this work done it would back up into our home. He said this was necessary work which he didn't even offer a breakdown of what he was doing. Our $250 job had just turned into almost $3,000.00!
I should have immediately done some research online, but did not. It was evening by now, about 6:30 pm and they had torn up the yard and we felt stuck. Asked if any way to do this job cheaper and he said if we paid cash, they would offer a 10% discount. We felt sick doing this but truly thought the guy was being honest and this was our ONLY option. Got the work completed within an hour or so and we ended up paying him $2640.20 cash.
Lets start this out by saying, I've had no plumbing issues nor problems with my septic tank. However, since I've never lived in a home with a septic tank until 5 years ago (keep in mind my home is a new build to which I'm the 1st owner, there are only 2 of us who live in the home so how much sludge and damage could we have), I researched and spoke with others who have lived in homes with septic tanks. I knew that I needed to have my tank pumped every few years. I saw an advertisement from Rooter Plus for a $175 septic tank pump, called 770-888-1931 spoke with a female who asked a few questioned and scheduled a service call for the next morning 1st call. I received a call at 7:30am this morning advising that the driver was in route and would be at my home within 60 minutes (at this point I was really impressed) the driver arrived at my home immediately offloading his equipment and began to digging. A few moments later Shawn advised that my tank is a 1500 gallon tank which would be $250 instead of the $175 charge for 1000 gallons tank, no problem I understood this as I wasn't sure what size my tanks was at the time of scheduling. A few moment's later Shawn returned explaining that I now need a Pump Drainfield for $200, Oxidizer Treatment $1,250 (with special chemicals, the same that was used to clean up the gulf oil spill), Filter $265.14 and Bacteria - Endure $184.76 for a grand total of $ 2,150 (which was a discounted cost because the tech liked the signs on a vehicle in my driveway and was giving me a discount because he is also a Christian) He then went on to say that if I allowed him to do all this work my problem would be resolved, when I told him I was not having any problems, he then said "if you are not yet, you will". Of course this raised a red flag with me, I authorized the 1500 gallon septic tank pump and advised Shawn that I needed to make a call concerning the total cost of all items to insure that I could afford them. Once inside my home I immediately logged online to check complaints against Rooter Plus to find the many, many, many complaints of this very nature. I then returned to Shawn advising that I would not be needing any of the other services offered, to finish what he was originally called to do, collect the payment for $250 and leave my property. I am writing this complaint in hopes of preventing others from taken advantage of by the likes of Shawn and others at Rooter Plus in the future. Needless to say they will not be back to perform any other services in my home
RooterPLUS Reviews
Rooter Plus ripped me off, charged me $5,178 to repair a septic tank that failed 3 years later when it was supposed to last many years. When I called them they said the warranty had expired. I had to hire another company and pay $4,500 to do the repairs Rooter Plus was supposed to do. They are ery dishonest and unprofessional!!
We needed to have our septic pumped out. Searched online and Rooter Plus came up advertising $150.00 for 1000 gal. tank. We had no idea what size our tank since we've never had this done and were clueless about this type of work or costs associated with it. They said if the tank was 1500 gal. it would cost $250.00.
They arrived shortly after the call and began working. Using a tractor to remove the dirt over the septic, he opened the tank cover and said we had major problems. He went to his truck to work up estimate and came back with $2933.56! WHAT?! We were shocked and blown away with this quote. We were told if we didn't get this work done it would back up into our home. He said this was necessary work which he didn't even offer a breakdown of what he was doing. Our $250 job had just turned into almost $3,000.00!
I should have immediately done some research online, but did not. It was evening by now, about 6:30 pm and they had torn up the yard and we felt stuck. Asked if any way to do this job cheaper and he said if we paid cash, they would offer a 10% discount. We felt sick doing this but truly thought the guy was being honest and this was our ONLY option. Got the work completed within an hour or so and we ended up paying him $2640.20 cash.
Lets start this out by saying, I've had no plumbing issues nor problems with my septic tank. However, since I've never lived in a home with a septic tank until 5 years ago (keep in mind my home is a new build to which I'm the 1st owner, there are only 2 of us who live in the home so how much sludge and damage could we have), I researched and spoke with others who have lived in homes with septic tanks. I knew that I needed to have my tank pumped every few years. I saw an advertisement from Rooter Plus for a $175 septic tank pump, called 770-888-1931 spoke with a female who asked a few questioned and scheduled a service call for the next morning 1st call. I received a call at 7:30am this morning advising that the driver was in route and would be at my home within 60 minutes (at this point I was really impressed) the driver arrived at my home immediately offloading his equipment and began to digging. A few moments later Shawn advised that my tank is a 1500 gallon tank which would be $250 instead of the $175 charge for 1000 gallons tank, no problem I understood this as I wasn't sure what size my tanks was at the time of scheduling. A few moment's later Shawn returned explaining that I now need a Pump Drainfield for $200, Oxidizer Treatment $1,250 (with special chemicals, the same that was used to clean up the gulf oil spill), Filter $265.14 and Bacteria - Endure $184.76 for a grand total of $ 2,150 (which was a discounted cost because the tech liked the signs on a vehicle in my driveway and was giving me a discount because he is also a Christian) He then went on to say that if I allowed him to do all this work my problem would be resolved, when I told him I was not having any problems, he then said "if you are not yet, you will". Of course this raised a red flag with me, I authorized the 1500 gallon septic tank pump and advised Shawn that I needed to make a call concerning the total cost of all items to insure that I could afford them. Once inside my home I immediately logged online to check complaints against Rooter Plus to find the many, many, many complaints of this very nature. I then returned to Shawn advising that I would not be needing any of the other services offered, to finish what he was originally called to do, collect the payment for $250 and leave my property. I am writing this complaint in hopes of preventing others from taken advantage of by the likes of Shawn and others at Rooter Plus in the future. Needless to say they will not be back to perform any other services in my home