I was looking for a place to rent, I went to craigslist to find one. When I saw an add that I was interested in I text the number 567-228-0783 on the ad. I received a same day response, The reasons was: "Hi, Yes! my rental space still avail & I'm the home owner. For more info or set up an appointment to view. Only security reason Apply/Reg. here:' bit.ly/2CfrpI3 ' & make an appointment up on there then I'll contact u soon." I did as instructed. They ask for your drivers license and other personal information as well as a credit card.
The app is Roomster. I first went on Craig's list to search for rooms for rent and 7 out of 10 refer me to this website. Accept it wasn't a functioning website but somehow directed me to the app. To access the platform required a $14 verification process "to keep there members safe from fraudulent activity". Once verified you opt in to the free version or the premium version at $9.99. Accept the free version offers basically next to nothing.
I signed up for a $2 week long trial and at the end of the week they took $15 out of my account. I replied to cancel the service immediately after being notified of the money withdrawal and Roomster will not give me a refund despite the fact I did not use the service and only wanted the trial. Judging from other reviews of Roomster this is not an isolated incident.
Roomster should update their policies and stop misleading their customers. I just want my $15 back. They also won't provide me with any sort of cancellation number so that I can attempt to get my money back through paypal.
when I try to login it says I have to use FaceBook which is not how I signed up and I do not use FB for this. I have EMAILED them and CALLED and LEFT vm yet I get no reply and then I get charged and have to deal w/ my bank . I would not have used roomster again HOWEVER when you search google for roommate posting sites other sites with names not roomster come up but when you JOIN the site it links back to roomster. Its a SCAM . They took my money for a membership then locked me out of my account and do not pick up the phone return calls or emails
Subject: Re: Thank you for purchasing a Roomster subscription! hi _ YOUR SITE at https://www.roomster.com/login is NOT allowing me to LOGINw/ my EMAIL as I originally did and set it up ... it keeps saying I HAVE TO LOGIN w/ Facebook which I DONT HAVE and did not set it up for FB ... I also set it up w/ linkedIN but when I click on that option to login it says to put in my phone # , which I did and then it says my phone # is invalid.
Please have c/s Contact me because this is what your company has done in the past , I PAY for access to FIND A ROOMMATE and below your email says it will auto pay after the 13th yet I CANT GET ACCESS to to my account or use the site. Please Advise. IFI dont hear form you then we will be contacting the government business fraud and filing a report. https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
I was looking for an app to look for room listing in washington dc. I downloaded this app called roomster. One of the listing that roomster themselves emailed me using this email: [email protected] had a pretty good room there for a good price. Therefore i emailed the owner using the email i found in one of her profile picture. Her email address is [email protected].
So this is what i wrote:
Dear alison,
Trust this email finds you well. Let me introduce myself. My name is x. I am from x country.
I have applied to y university to study z and fortunately got admission offer from y. I am so excited to come to usa for the first time and experience this new academic life and also hopefully make new friends along the way.
My classes will start ***. I am hoping that i will get my visa asap and once i do i will be flying to us on the *** as i want to take some time to visit the ** and check out all that ** has to offer.
But in order to do so i will need a place to stay and i came across your listing in roomster app. Is it possible that you can give me some more details regarding your place. Actually i am really interested in a place close to the university and also my budget is 500-600 usd which goes hand in hand your your listing.
If you think it is suitable for you to share some more information then please do kindly let me know and i will be eagerly waiting for your reply.
Also if you have any questions for me please feel free to ask and i shall comply.
I have attached your listing screenshot for reference. Thanking you in anticipation.
Sincerely
X
And this was her reply:
I received your inquiry about my property for rent at 934 o st nw apt 1, washington, dc 20001 my name is alison white am 30 yrs old, originally from washington dc and presently out of town where am currently on a job as a travel nurse with nursesrx as labor & delivery nurse Ld rn), am dependable, honest, clean, responsible, trustworthy and am a non smoker. These house belongs to my late father and my mother have been managing and maintaining the house before she re-married and relocated...So you will be sharing the house with me alone.. You will have your own personnel toilet and closet. I have decided to rent out to a responsible tenant who is willing to take very good care of it in my absence as i work as a travel nurse so i travel alot for work and not always around. I have plan to rent it through real estate before, but they are not serious simply because they have a lot of house to lease out and they added some money to the rent while there commission is not fair. Pets are allowed as long as they are not destructive. The rent is $600 and security deposit is $600 and total move-in cost is $1200 and all the keys are here with me so i plan to send the keys out through fedex to the tenant if we reach an agreement i would send you the proof of ownership and also send you my passport for you to feel comfortable with this i am calm, quiet, christian, honest, clear and organized person, easy going. No drugs i am clean, quiet, peaceful person & have respect to all people from all cultures attached to this email are some pics of the room.Get back to me if you interested so i can send you the rental questionnaire
Her reply was extremely and really very suspicious. What i did was just simply googled her email id and guess what i landed here in scamion.com.
Woah! dodged a bullet didn't i? Someone really needs to take care of this and i am 100% sure roomster is involved otherwise why would they allow such scams to happen in their app without verifying it in the first place.
This company was ALMOST a good idea but to appear to have customers, they just make them up. Consequently you don't know if you are dealing with a real person renting a room or some algorythm designing FAKE ROOMMATES. Next problem, BILLING. They are not FREE and not even cheap. if you use them be prepared to use a debit card you can stop funding when you are done with them. CANCELLING. Be sure you delete your account before deleting the app because they will continue to spam you with email until the end of time and you CANNOT UNSUBSCRIBE from their emails, only through the app which you probably just deleted.
Most ads on craigslist for room shares are click bait! Meaning you reply to an ad with your phone number then you get an offer to sign up to ROOM$TER .com. If you sign up you will be billed as an ongoing charge of $7.95 then $24.95 after the five days runs out.
Most of the ads on Room$ter .com are also fake ads and fake people that never actually contact you for a showing, they just send some fake messages to keep you on there past the 5 days. Mysteriously most of the reply's come just before your 5 days is up.
10 people offered me a room but none of them would reply past the first message hmmmmm. Total sham website run by crooks. Do not fall for this! Let as many people as you can know, do not sign up for Roomster.com
Roomster.com is a site where you go on and look for a room, apartment or you can post and ad for the same. I have registered with them for a long time. I decided to pay for a $7.95 for 7 days then I looked in my bank account and another $24.95 was taken. I did not aurthorize it and I want my money. I have since then canceled my subscription, but I still want my money back.
Here is the Roomster business model, as it was applied to me:
1st: a service that is needed by a bunch of people (room rentals)
2nd: an incentive for you (free registration, with a catch... the messages for you are just warned, to see them you need to do a different registration)
3rd: but you can do a trial registration for a small amount, just 7.95, but this is for just a short timeframe, only 5 days
4th: you receive several contacts, in my case, none was productive, and several looked like scams, but, as soon as the 5 days time expires (what they exactly wanted is you not to be precise in cancelling the subscription before the 5 days period), with no previous notice they charge automatically a threefold amount 24.95. So, what was a cheap trial turns into an expensive experience.
A decent business do not define a TRIAL so short (the idea is you to try the service or quickly run out of time?)
A typical business offers a free registration that works as an incomplete trial because you are not provided with any useful service, then you are prompted to accept the PAID TRIAL, so you provide your payment info, and you can fall in the next step of the trick
A decent business do not price the TRIAL so differently than the regular service (which is threefold!! it is so clear that this is the focus of the business, the automatic renewals)
A decent business accepts the cancellation (and refund) by customers that do not intend to use the service and were charged just because they didn´t cancel the service timely
A decent business warns its customers about the renewal, giving them time do decide consciously (they want their customers to pay for a service they want and they find useful, not just they want to take money from their customers when providing no useful service. You think a customer treated like this will ever come back again? or recommend the service to friends?)
I think just complaining is not enough. People come here when it is too late. The owners of the service are not sensible to our claims (I tried to make them to see my points with no avail), so I invite people here to change ideas about how to prevent other people of being at the same situation we are now. We could set up a group to discuss ideas, maybe finding ways to warn people previously, or maybe trying to file a legal claim to block the company website. I am opened to ideas.
Roomster.com has an affiliate program, where individuals may sign up, and make a commission when people click their link and sign up for Roomster.com's service.
Rooomster.com EXPRESSLY prohibits posting on Craigslist.org, yet there are HUNDREDS of Roomster affiliates posting thousands of ads on Craigslist every day.
The last example I personally exposed today came from the telephone number 817-755-1903.
I have sent many warnings to these people but they are ignoring them.
Roomster.com itself has NO MEANS OF CONTACTING THEM OVER THE internet, so it is my guess they they do not only ignore their own policy of No Posting On Craigslist, but condone it.
These individuals are committing FRAUD, as they do NOT have rooms to rent, they are simply posting an affiliate link for commissions, and promising to get back to you AFTER you havesigned up for Roomster.com.
This is Fraud on a GIGANTIC scale, and Roomster should either enforce their own policy, or pay millions to the thousands of people searching CL for a room to rent.
Deceptive and false advertising is FRAUD, pure and simple. It needs to stop, so I hope this elicits a response from Craigslist and/or roomster.com
The site is full of profiles but you'll find that none of them reply to rental questions except a few. Many appear to be fake profiles. It seems useful and well organized, but you will have better luck finding rentals on craigslist. As most people do search for rentals more than a few days, there is a seemingly convenient 3-day option for $5.95, which then auto-renews for $49.95. They will refuse to issue a refund, despite this being a common and deceitful occurence. This is a highly greedy business that literally seeks to rip people off, providing no real service while charging 10 times as much as the user intends.
Bear in mind that this website targets renters and people who are moving, who likely have extra expenses or are short on money. That $49.95 is a dozen meals for me.
The 24/7 customer support representative will tell you that all payments are final. Only after asking a final time, threatening negative reviews and legal action will they point you to their refund policy, which refunds based on the number of days left in the 30-day membership, but you normally have to manually request the refund and they charge a 15% refund fee.
This means that they would have ignored my initial complaint and pretended not to have a refund policy, just so they could keep my $49.95. Roomster is not a full scam website, but appears to use deceitful business practices.
I'm looking for a roommate so I heard about roomster.com. I went on there to find a roomate in NYC, then I decided to try the 3 day trial. Well before I knew anything I found out that they took out 45.95 out of my debit card. Without my permission, of course I was very angry about this.. You see in on limited income and can't afford too much. I'm sick an tired of scams. Its downright nasty that people do that. I want my money back. Please help me... Its not right. I couldn't talk to anyone. You call there number an its only a recording. They should be thrown in Jail... Please help me..
Okay, here is the problem. I used their website- it didn't work (I'll get into that later) I posted a complaint on the BBB website and Roomster responded like a child. Also, they didn't even read my complaint. They ONLY read the first part.
I will tell you what happened- I posted an ad for a room I have available on 10/3 at 1:09PM MST. I received an email shortly after from Roomster at 1:25PM MST. They reached out to ME on Craigslist. I did NOT find them.
Anyways- this is NOT what my complaint is about. I posted my add on Craigslist. I got an email telling me about Roomster. No big deal, I looked into it, it seemed okay. I posted on their site. But the problem was, their site was incredibly slow. It was taking up to 3-4 minutes to load. It was too time consuming. So I sent an email to their support team. It wasn't rude. I simply said this was unacceptable. If they could fix it or tell me a trick to get past it, etc. No big deal. The flaunt that they have 24/7 customer support. I was taking advantage of that. What's the big deal?
All of a sudden, I receive a message saying my account was deleted due to the email I sent ABOUT THEIR SITE NOT WORKING. I tried to follow up with them and they never responded. So I made a complete on the BBB website. This was the original posting I did-
"I recently posted a ad on Craigslist, I get a bogus email from a "person" claiming they were interested and I opened her email and it had info about Roomster, so I started to looking to it and I thought it seemed legit. I opened an account, posted my room available to rent and while dealing with the site, it was a terrible experience. The site was SO slow! It took me over an hour just to make a profile. Then I started to get nonstop emails. Almost 20 emails in 72 hours. Most of them saying the exact same thing. They kept sending me messages telling me I had unread messages, so when I clinked on the link, I'm not kidding, it took over 10 minutes for the site to open. Then it popped up- 3 day- $6 15 days-$15 30 days- $50!!!!! (I'm rounding the numbers) But $50 for 30 days???? WHAT?
Of course I couldn't open my messages, but that didn't stop the system from nonstop emails. I clicked unsubscribe and that of course took another 5 minutes. Also, I tried this on other connections, computers and tried shutting my system down and nothing worked. It was a terrible experience. I sent their customer support a message telling them how frustrated I am. Telling them I'm frustrated with their slow system. Their cost. Their trick on messaging and the constant emails. I get a message shortly after I sent that saying they deleted my account because they didn't like my email. In no way did I swear at them, use abusive language or threaten them. I told them the truth and the frustration from a customer’s point of view. Please, ask them to POST my original email. If they can't handle a customer who is having a terrible experience with their site, maybe this isn't the best line of work for them."
This was their response-
"We do not post on craigslist. we have an affiliate program and an affiliate who should not be doing this may have. https://www.roomster.com/affiliate/default we have a clear warning to affiliates not to do this! Attention affiliates! We will not do business with any affiliates who post on Craigslist. We will not accept any leads that come from Craigslist. We will not pay for any leads that come from Craigslist. If you post on Craigslist your affiliate account will be terminated. but thanks XXXXX([email protected]) for trying to tarnish our reputation. why not ask us about it instead of writing an untrue review."
This is how grown up they are!!!!!! LOL! This is how they deal with a customer who simply informed them that their site was not working. Clearly they need some help in their Customer Service department. LOL!!!!!!
I would NOT recommend this company to ANYONE. If this is how they deal with a simple complaint, I can't imagine what all these other people are going through that spent money and are now being ripped off. I wish them the best!!!!
I signed up with rooster to find someone to stay in my apartment and I signed up for a 3day used which was a charge of 4pounds and 3days later they charged me 21pounds.
Roomster Reviews
I was looking for a place to rent, I went to craigslist to find one. When I saw an add that I was interested in I text the number 567-228-0783 on the ad. I received a same day response, The reasons was: "Hi, Yes! my rental space still avail & I'm the home owner. For more info or set up an appointment to view. Only security reason Apply/Reg. here:' bit.ly/2CfrpI3 ' & make an appointment up on there then I'll contact u soon." I did as instructed. They ask for your drivers license and other personal information as well as a credit card.
The app is Roomster. I first went on Craig's list to search for rooms for rent and 7 out of 10 refer me to this website. Accept it wasn't a functioning website but somehow directed me to the app. To access the platform required a $14 verification process "to keep there members safe from fraudulent activity". Once verified you opt in to the free version or the premium version at $9.99. Accept the free version offers basically next to nothing.
Roomster is a scam.
I signed up for a $2 week long trial and at the end of the week they took $15 out of my account. I replied to cancel the service immediately after being notified of the money withdrawal and Roomster will not give me a refund despite the fact I did not use the service and only wanted the trial. Judging from other reviews of Roomster this is not an isolated incident.
Roomster should update their policies and stop misleading their customers. I just want my $15 back. They also won't provide me with any sort of cancellation number so that I can attempt to get my money back through paypal.
when I try to login it says I have to use FaceBook which is not how I signed up and I do not use FB for this. I have EMAILED them and CALLED and LEFT vm yet I get no reply and then I get charged and have to deal w/ my bank . I would not have used roomster again HOWEVER when you search google for roommate posting sites other sites with names not roomster come up but when you JOIN the site it links back to roomster. Its a SCAM . They took my money for a membership then locked me out of my account and do not pick up the phone return calls or emails
Sent: Wednesday, July 10, 2019 12:51 PM
To: [email protected]
Subject: Re: Thank you for purchasing a Roomster subscription! hi _ YOUR SITE at https://www.roomster.com/login is NOT allowing me to LOGINw/ my EMAIL as I originally did and set it up ... it keeps saying I HAVE TO LOGIN w/ Facebook which I DONT HAVE and did not set it up for FB ... I also set it up w/ linkedIN but when I click on that option to login it says to put in my phone # , which I did and then it says my phone # is invalid.
Please have c/s Contact me because this is what your company has done in the past , I PAY for access to FIND A ROOMMATE and below your email says it will auto pay after the 13th yet I CANT GET ACCESS to to my account or use the site. Please Advise. IFI dont hear form you then we will be contacting the government business fraud and filing a report. https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
I was looking for an app to look for room listing in washington dc. I downloaded this app called roomster. One of the listing that roomster themselves emailed me using this email: [email protected] had a pretty good room there for a good price. Therefore i emailed the owner using the email i found in one of her profile picture. Her email address is [email protected].
So this is what i wrote:
Dear alison,
Trust this email finds you well. Let me introduce myself. My name is x. I am from x country.
I have applied to y university to study z and fortunately got admission offer from y. I am so excited to come to usa for the first time and experience this new academic life and also hopefully make new friends along the way.
My classes will start ***. I am hoping that i will get my visa asap and once i do i will be flying to us on the *** as i want to take some time to visit the ** and check out all that ** has to offer.
But in order to do so i will need a place to stay and i came across your listing in roomster app. Is it possible that you can give me some more details regarding your place. Actually i am really interested in a place close to the university and also my budget is 500-600 usd which goes hand in hand your your listing.
If you think it is suitable for you to share some more information then please do kindly let me know and i will be eagerly waiting for your reply.
Also if you have any questions for me please feel free to ask and i shall comply.
I have attached your listing screenshot for reference. Thanking you in anticipation.
Sincerely
X
And this was her reply:
I received your inquiry about my property for rent at 934 o st nw apt 1, washington, dc 20001 my name is alison white am 30 yrs old, originally from washington dc and presently out of town where am currently on a job as a travel nurse with nursesrx as labor & delivery nurse Ld rn), am dependable, honest, clean, responsible, trustworthy and am a non smoker. These house belongs to my late father and my mother have been managing and maintaining the house before she re-married and relocated...So you will be sharing the house with me alone.. You will have your own personnel toilet and closet. I have decided to rent out to a responsible tenant who is willing to take very good care of it in my absence as i work as a travel nurse so i travel alot for work and not always around. I have plan to rent it through real estate before, but they are not serious simply because they have a lot of house to lease out and they added some money to the rent while there commission is not fair. Pets are allowed as long as they are not destructive. The rent is $600 and security deposit is $600 and total move-in cost is $1200 and all the keys are here with me so i plan to send the keys out through fedex to the tenant if we reach an agreement i would send you the proof of ownership and also send you my passport for you to feel comfortable with this i am calm, quiet, christian, honest, clear and organized person, easy going. No drugs i am clean, quiet, peaceful person & have respect to all people from all cultures attached to this email are some pics of the room.Get back to me if you interested so i can send you the rental questionnaire
Her reply was extremely and really very suspicious. What i did was just simply googled her email id and guess what i landed here in scamion.com.
Woah! dodged a bullet didn't i? Someone really needs to take care of this and i am 100% sure roomster is involved otherwise why would they allow such scams to happen in their app without verifying it in the first place.
This company was ALMOST a good idea but to appear to have customers, they just make them up. Consequently you don't know if you are dealing with a real person renting a room or some algorythm designing FAKE ROOMMATES. Next problem, BILLING. They are not FREE and not even cheap. if you use them be prepared to use a debit card you can stop funding when you are done with them. CANCELLING. Be sure you delete your account before deleting the app because they will continue to spam you with email until the end of time and you CANNOT UNSUBSCRIBE from their emails, only through the app which you probably just deleted.
Most ads on craigslist for room shares are click bait! Meaning you reply to an ad with your phone number then you get an offer to sign up to ROOM$TER .com. If you sign up you will be billed as an ongoing charge of $7.95 then $24.95 after the five days runs out.
Most of the ads on Room$ter .com are also fake ads and fake people that never actually contact you for a showing, they just send some fake messages to keep you on there past the 5 days. Mysteriously most of the reply's come just before your 5 days is up.
10 people offered me a room but none of them would reply past the first message hmmmmm. Total sham website run by crooks. Do not fall for this! Let as many people as you can know, do not sign up for Roomster.com
Roomster.com is a site where you go on and look for a room, apartment or you can post and ad for the same. I have registered with them for a long time. I decided to pay for a $7.95 for 7 days then I looked in my bank account and another $24.95 was taken. I did not aurthorize it and I want my money. I have since then canceled my subscription, but I still want my money back.
Here is the Roomster business model, as it was applied to me:
1st: a service that is needed by a bunch of people (room rentals)
2nd: an incentive for you (free registration, with a catch... the messages for you are just warned, to see them you need to do a different registration)
3rd: but you can do a trial registration for a small amount, just 7.95, but this is for just a short timeframe, only 5 days
4th: you receive several contacts, in my case, none was productive, and several looked like scams, but, as soon as the 5 days time expires (what they exactly wanted is you not to be precise in cancelling the subscription before the 5 days period), with no previous notice they charge automatically a threefold amount 24.95. So, what was a cheap trial turns into an expensive experience.
A decent business do not define a TRIAL so short (the idea is you to try the service or quickly run out of time?)
A typical business offers a free registration that works as an incomplete trial because you are not provided with any useful service, then you are prompted to accept the PAID TRIAL, so you provide your payment info, and you can fall in the next step of the trick
A decent business do not price the TRIAL so differently than the regular service (which is threefold!! it is so clear that this is the focus of the business, the automatic renewals)
A decent business accepts the cancellation (and refund) by customers that do not intend to use the service and were charged just because they didn´t cancel the service timely
A decent business warns its customers about the renewal, giving them time do decide consciously (they want their customers to pay for a service they want and they find useful, not just they want to take money from their customers when providing no useful service. You think a customer treated like this will ever come back again? or recommend the service to friends?)
I think just complaining is not enough. People come here when it is too late. The owners of the service are not sensible to our claims (I tried to make them to see my points with no avail), so I invite people here to change ideas about how to prevent other people of being at the same situation we are now. We could set up a group to discuss ideas, maybe finding ways to warn people previously, or maybe trying to file a legal claim to block the company website. I am opened to ideas.
Roomster.com has an affiliate program, where individuals may sign up, and make a commission when people click their link and sign up for Roomster.com's service.
Rooomster.com EXPRESSLY prohibits posting on Craigslist.org, yet there are HUNDREDS of Roomster affiliates posting thousands of ads on Craigslist every day.
The last example I personally exposed today came from the telephone number 817-755-1903.
I have sent many warnings to these people but they are ignoring them.
Roomster.com itself has NO MEANS OF CONTACTING THEM OVER THE internet, so it is my guess they they do not only ignore their own policy of No Posting On Craigslist, but condone it.
These individuals are committing FRAUD, as they do NOT have rooms to rent, they are simply posting an affiliate link for commissions, and promising to get back to you AFTER you havesigned up for Roomster.com.
This is Fraud on a GIGANTIC scale, and Roomster should either enforce their own policy, or pay millions to the thousands of people searching CL for a room to rent.
Deceptive and false advertising is FRAUD, pure and simple. It needs to stop, so I hope this elicits a response from Craigslist and/or roomster.com
The site is full of profiles but you'll find that none of them reply to rental questions except a few. Many appear to be fake profiles. It seems useful and well organized, but you will have better luck finding rentals on craigslist. As most people do search for rentals more than a few days, there is a seemingly convenient 3-day option for $5.95, which then auto-renews for $49.95. They will refuse to issue a refund, despite this being a common and deceitful occurence. This is a highly greedy business that literally seeks to rip people off, providing no real service while charging 10 times as much as the user intends.
Bear in mind that this website targets renters and people who are moving, who likely have extra expenses or are short on money. That $49.95 is a dozen meals for me.
The 24/7 customer support representative will tell you that all payments are final. Only after asking a final time, threatening negative reviews and legal action will they point you to their refund policy, which refunds based on the number of days left in the 30-day membership, but you normally have to manually request the refund and they charge a 15% refund fee.
This means that they would have ignored my initial complaint and pretended not to have a refund policy, just so they could keep my $49.95. Roomster is not a full scam website, but appears to use deceitful business practices.
I'm looking for a roommate so I heard about roomster.com. I went on there to find a roomate in NYC, then I decided to try the 3 day trial. Well before I knew anything I found out that they took out 45.95 out of my debit card. Without my permission, of course I was very angry about this.. You see in on limited income and can't afford too much. I'm sick an tired of scams. Its downright nasty that people do that. I want my money back. Please help me... Its not right. I couldn't talk to anyone. You call there number an its only a recording. They should be thrown in Jail... Please help me..
Okay, here is the problem. I used their website- it didn't work (I'll get into that later) I posted a complaint on the BBB website and Roomster responded like a child. Also, they didn't even read my complaint. They ONLY read the first part.
I will tell you what happened- I posted an ad for a room I have available on 10/3 at 1:09PM MST. I received an email shortly after from Roomster at 1:25PM MST. They reached out to ME on Craigslist. I did NOT find them.
Anyways- this is NOT what my complaint is about. I posted my add on Craigslist. I got an email telling me about Roomster. No big deal, I looked into it, it seemed okay. I posted on their site. But the problem was, their site was incredibly slow. It was taking up to 3-4 minutes to load. It was too time consuming. So I sent an email to their support team. It wasn't rude. I simply said this was unacceptable. If they could fix it or tell me a trick to get past it, etc. No big deal. The flaunt that they have 24/7 customer support. I was taking advantage of that. What's the big deal?
All of a sudden, I receive a message saying my account was deleted due to the email I sent ABOUT THEIR SITE NOT WORKING. I tried to follow up with them and they never responded. So I made a complete on the BBB website. This was the original posting I did-
"I recently posted a ad on Craigslist, I get a bogus email from a "person" claiming they were interested and I opened her email and it had info about Roomster, so I started to looking to it and I thought it seemed legit. I opened an account, posted my room available to rent and while dealing with the site, it was a terrible experience. The site was SO slow! It took me over an hour just to make a profile. Then I started to get nonstop emails. Almost 20 emails in 72 hours. Most of them saying the exact same thing. They kept sending me messages telling me I had unread messages, so when I clinked on the link, I'm not kidding, it took over 10 minutes for the site to open. Then it popped up- 3 day- $6 15 days-$15 30 days- $50!!!!! (I'm rounding the numbers) But $50 for 30 days???? WHAT?
Of course I couldn't open my messages, but that didn't stop the system from nonstop emails. I clicked unsubscribe and that of course took another 5 minutes. Also, I tried this on other connections, computers and tried shutting my system down and nothing worked. It was a terrible experience. I sent their customer support a message telling them how frustrated I am. Telling them I'm frustrated with their slow system. Their cost. Their trick on messaging and the constant emails. I get a message shortly after I sent that saying they deleted my account because they didn't like my email. In no way did I swear at them, use abusive language or threaten them. I told them the truth and the frustration from a customer’s point of view. Please, ask them to POST my original email. If they can't handle a customer who is having a terrible experience with their site, maybe this isn't the best line of work for them."
This was their response-
"We do not post on craigslist. we have an affiliate program and an affiliate who should not be doing this may have. https://www.roomster.com/affiliate/default we have a clear warning to affiliates not to do this! Attention affiliates! We will not do business with any affiliates who post on Craigslist. We will not accept any leads that come from Craigslist. We will not pay for any leads that come from Craigslist. If you post on Craigslist your affiliate account will be terminated. but thanks XXXXX([email protected]) for trying to tarnish our reputation. why not ask us about it instead of writing an untrue review."
This is how grown up they are!!!!!! LOL! This is how they deal with a customer who simply informed them that their site was not working. Clearly they need some help in their Customer Service department. LOL!!!!!!
I would NOT recommend this company to ANYONE. If this is how they deal with a simple complaint, I can't imagine what all these other people are going through that spent money and are now being ripped off. I wish them the best!!!!
I signed up with rooster to find someone to stay in my apartment and I signed up for a 3day used which was a charge of 4pounds and 3days later they charged me 21pounds.