After several months I noticed this re-occurring charge I called to have it explained and removed. They would only refund the last month charge and stuck me for all the money they had already stole from me.
I ordered a "Free" taclight after taking an online survey. All I had to do is pay $4.95 Shipping and handling. Order takes 7-10 business days. After 15 days, they charged my debit card $49.99 for "free" taclight. I tried to return the taclight to get my money back, but by the time I discoved the charge, it was past 30 days and they would not let me return it for a refund.
I went to my bank to try to get resolution, they filed a dispute. Rok7 sent my bank a pile of unreadable printed documents allegedly proving that I had agreed to this. I would NEVER IN A MILLION YEARS agree to try a $49.99 flashlight. Some of the paperwork included that was readable was their Business description, "We sell tactical Flashlights and charge $24.99" When I inquired as to why I was then billed $49.99, they claimed that the $24.99 was for a different flashlight. They claim they send the taclight out for a "free" 15 day trial, even though it takes 7-10 business days for the order to ship, they autobilled my account 15 days after ordering, whether you've received your order or not.
They refuse to refund me my money, but offered me a $20.00 "courtesy" credit. How courteous of them after ripping me off!
I have called them for the last 3 headlamps and they keped sending me a nother one saying that it was to replace the falty one but they were charging me. So today Icalled them and told them that I have recieved another one with a bad switch and this time they said they were going to refund my charge for the last one I recieved from them, but I still have 2 other lights that they charged me for and are worthless. that is a great way to do buisness in my opinion I don't know if all companys do buisness like this but I think it a very poor way to take care of your custemers and I don't think I have ever had a company that I have delt with ever treet a custumer like this. JUST MY OPINION!!!
The company advertised a virtual reality head set and just pay shipping. It was on my bank statement thayI was charged the correct amount but then later in the month charged another $49.99. I want my money back.
I made the mistake of buying a VR headset from ROK7 and not reading the infamous fine print about a membership. They will not let you return you purchases nor refund the monthly charges. Banks wont let you claim a fraudulent charge because you actually did business with them.
The owners have the customer service computers locked down so they cannot issue refunds after a few days of purchase. They do business under multiple names out of the same address, so your billings dont show up as just one company. Word to the wise, if it seems like a great deal and low prices, probably a ripoff. I am reporting to the BBB next!
This is one of those offers in the sweepstakes and one of the offers was the tacklight flashlights for 4.95 which was charged to my credit card and then later was charged an additional 49.99
Ad for free headlghs just pay shipping. I ordered 3 units & paid the $29.99 shipping. A few months go by when I noticed a $19.99 charge on my accuont. I check my previouos statement & found they charge an additional $99.96 after I paid for the shipping, I contacted them by email to find out what was going on. They replied the charges were for the VIP membership. I did not agree to or join this VIP ripoff. I requested they return the money they took from me. after the request they wont contact me. How does company that scams people like this stay in bussiness?
I saw an ad for free headlights, I ordered 3 units. Paid A few months later I notice a $19.99 charge, I check my previous bank statements & found they took $99.96 from my account after I paid the shipping, I contacted them to find out what was going on. They said the charges were for the VIP membership, I did not join or agree to this VIP ripoff. I requested they return the money they took from me. now they wont contact me.
On 8-28-2017 I received an email that I thought was from Amazon. If I completed a survey I could choose a free gift and just pay the $4.95 shipping charge. On 9-12-2017 my card was charged $49.99. Called Amazon and was told they are not affiliated with this company and they would start a fraud investigation. Called the company and was told it was a 15-day trial period and since they did not hear back from me they charged my card the $49.99. Asked them to send me the original email so I could see where it said there was a trial period. They sent me an e-mail that was not the original without the survey. Called the company back and they once again said they would send the original. The second email was the same as the first which clearly showed the 15 day trial period. They will not send the original email with the survey.
Ordered three headlamps from an online site via Facebook and paid $37.49. When reviewing credit card statements noticed charges in months of Jan, Feb, March, May, July for either $19.99 or $39.99, totaling $139.95. Waiting for next biz day to contact customer service and have found other complaints on Internet that are very similar to this one.
I purchased a head lamp flash light frrom ad on face book. Several months later, they billed my debit card account a seccond time for 19.99. I had to file a fraud account through my bank.
This company is deceptive and dishonest! They claim to do one thing then later rip you off when they have your charge information. You will find unauthorized debits to your personal account. Avoid this company at all costs.
Rok7 com charged my bank account $39.99. This is not authorized this payment. I don't even know what the hell they are selling if anything. On top of that I had already spent that money on other things. Now the bank has charged my account overdraft fees totaling $140.00 what the hell is going on? I want my money back!!
I went ahead and paid the shipping on my "Free Prizes" of two 3D goggles a month ago. I made sure I wasn't signing up for any accessories or monthy memebership charges.
They showed up, my kids are not interested in them.
Then just today, I get a charge from them for $39.99 and customer service is only open from 9-5:30 M-F.
I saw an ad by ROK7 that says free iphone camera attachments. Pay only shipping charges. After I received broken unit, I get monthly charges... See below regarding credit card charges from my Patelco Credit Card
3/4/2017 08633330667 FL USA ROK7 ($25.00)
3/20/2017 08633330667 FL USA ROK7 ($39.99)
4/19/2017 08633330667 FL USA ROK7 ($39.99)
5/4/2017 - I called Patelco Credit Union to block future charges from ROK7
A charge is pending on my bank checking account (debit account) for $39.99. I have no idea why, how or when this transaction occured. I have not, to my knowledge, ordered anything of that value, or signed up for anything like that. I called a number for them but they will not be in until Monday, May 1.
They provide an order form with, at the very bottom off the computer screen and in almost invisible font, a statement that you will be charged a recurring fee for a "membership". Nowhere else is that mentioned and the only reason is that they are able to deceive customers into agreeing to something they did not want by hiding that agreement in such a way that it is not seen.
No not do business with them, ever. I spotted the charge on my credit card as soon as it was made (a month after the order) and stopped it. But they still have my cc number and I expect they will try it again. Beware. Avoid.
I responded to a survey that popped up on my QuickBooks account and after completing the survey I accepted their "Free Gift". ROK7.com charged my debit card $19.99 for delivery and in the following month they charged my account 2 more times for $39.99 on the same day. Needles to say I went to the bank and canceled the card and revived a new one. I called their customer service number only to hear they were experiencing technical difficulties and would return my call. My son is my attorney and he is looking into the issue.
I responded to a pop up survey on line and 4 products were offered as compensation for doing the survey. I selected one product and gave my credit card number to pay shipping etc. For the 'free" product. Rok promptly charged my credit card account $9.95 - the product never arrived.
The next month rok7 charged my account $19.95 which i did not authorize. I caught this charge before my bank paid it. The bank justifiably cancelled the card and is issuing a new one. Now i must notify the creditors who are on automatic pay of the new credit card number.
Good Afternoon, This is SFC King. ROK7 is a total ripoff. I orderd a 9.99 VR headset and they started charging me 19.99 a month for service? No email to tell me what it was or anything. I had to cancel my Credit Card to stop them. They will charge you 19.99 for nothing! Absolutely nothing! Don"t do it!
I FIRST ENTERED A SPINLIFE WEBSITE THIS IS A WEBSITE WHERE WHEELCHAIRS ,POWER CHAIRS,HOSPITAL BEDS AND OTHER HOME HEALTH EQUIPMENT. THEN A SURVEY CAME UP SAYING THAT IT WAS FROM SPINLIFE. I ANSWERED THE QUESTIONS ON THE "SPINLIFE" SURVEY. AT END OF THE SURVEY THERE WAS A "REWARD" FOR COMPLETING THE SURVEY. ONE OF THE "FREE" ITEMS WAS A ROK7 VIRTUAL REALITY HEADSET WHICH WAS FREE THE ONLY CHARGE WOULD BE THE SHIPPING AND HANDLING CHARGES OF $19.99. IT ALSO SAID THAT AN 80% DISCOUNT WAS APPLIED.THEN I CHECKED STEP 1 OF THE ORDER FORM AND CHECKED OFF "FREE 1 ROK7 VR HEADSET(just pay shipping).THEN IT GOES ON TO SAY"THIS ITEM QUALIFIES FOR FREE SHIPPING"AND THEN THERE IS A USPS LOGO AND NEXT TO IT ,IT STATES THAT MY"ORDER" IS SCHEDULED TO ARRIVE ON JAN 28,2017. AFTER ALL THAT IT THEN REQUESTS PAYMENT INFORMATION.AT THIS POINT I PROCEEDED NO FUTHER AND WITHDREW FROM THE ORDER FORM. IF IT IS FREE AND I ONLY NEED TO PAY S&H,THEN TO BE TOLD THAT AN 80% DISCOUNT IS APPLIED AND IT ALSO QUALIFIES FOR "FREE SHIPPING" YET YOU MUST INCLUDE PAYMENT INFORMATION.IS LUDICROUS. IT SOUNDS LIKE A BAIT AND SWITCH GAME. IT ALSO POSTS THE LOGOS OF FEDEX,UPS,MCAFEE SECURE, AND NORTON SECURE ALONG WITH THE U.S. POSTAL SERVICE LOGO..THANK YOU FOR ANY INTERVENTION YOU MAY PROVIDE REGARDING THIS MATTER. SINCERELY, GABE ROSSINI 1/23/2017. *
They offered product free with shipping and handling for $9.99, product was received, but after 3-4 days i see credit card transaction of $19.99 by ROK7.COm which was never told and authorized, they just put a transaction but it was automatically declined by my credit card, but they should not be doing unauthorized transactions, i was actually not charged but i could have been if my credit card limit was not reached.
On the internet i was getting a free gift with 14.99 shipping and handling. The next month Nov i noyiced a payment of 9.99 to rok7. I immediately called the company with no response after listening to their phone ring for 20 mins and no answer. Called my card co. and had they entered a dispute for me and i noticed in a few days it was resolved, supposedly. Now again in Dec i have another 9.99 charge. Once again i called my card co. they agreed it was a ripoff as they couldnt contact rok7 also. Finally i chose to close that account and reopn with a new account # and they will continue to dispute the chare in another way
November 9 I came across this ad for a VR headset giveaway. The offer claimed they would send me one free,all I had to do was pay the cost of shipping,$14.99. I placed an order and received the item about two weeks later. Upon receipt,it did not meet my expectations. The back of my phone got scratched up badly inserting and removing my phone from the headset. I notified them of my displeasure and asked for a refund. Their response was that it was against their policy to give refunds and that since I had actually not paid anything for the headset,it made no sense for me to return it.
So I relented and accepted the fact I was just stuck with a big shiny electronic paperweight. November 25 I was going over my finances and noticed the totals in my checkbook and my bank account online did not match up.
So I looked to see what this additional charge was. It turned out I had been charged an extra $14.99 by Rok7 for their VIP membership,a fact they did not disclose to me when I ordered the stupid headset. I complained to them about this and demanded a refund,but again they would not do the right thing.
They said if I submitted a cancellation request,I would not be charged any further for this VIP membership. So I did. I have it in writing where they said this. Today,December 25,I was going over my finances again. There was another charge on my bank account for $14.99,despite their assertion they would not be billing me any further. Do not,under any circumstances,do business with these people. They lie,they keep changing their business address,they just want your money and will do anything to get it. I have already filed complaints against them with the BBB and the FTC.
ROK7 LLC Reviews
After several months I noticed this re-occurring charge I called to have it explained and removed. They would only refund the last month charge and stuck me for all the money they had already stole from me.
I ordered a "Free" taclight after taking an online survey. All I had to do is pay $4.95 Shipping and handling. Order takes 7-10 business days. After 15 days, they charged my debit card $49.99 for "free" taclight. I tried to return the taclight to get my money back, but by the time I discoved the charge, it was past 30 days and they would not let me return it for a refund.
I went to my bank to try to get resolution, they filed a dispute. Rok7 sent my bank a pile of unreadable printed documents allegedly proving that I had agreed to this. I would NEVER IN A MILLION YEARS agree to try a $49.99 flashlight. Some of the paperwork included that was readable was their Business description, "We sell tactical Flashlights and charge $24.99" When I inquired as to why I was then billed $49.99, they claimed that the $24.99 was for a different flashlight. They claim they send the taclight out for a "free" 15 day trial, even though it takes 7-10 business days for the order to ship, they autobilled my account 15 days after ordering, whether you've received your order or not.
They refuse to refund me my money, but offered me a $20.00 "courtesy" credit. How courteous of them after ripping me off!
I have called them for the last 3 headlamps and they keped sending me a nother one saying that it was to replace the falty one but they were charging me. So today Icalled them and told them that I have recieved another one with a bad switch and this time they said they were going to refund my charge for the last one I recieved from them, but I still have 2 other lights that they charged me for and are worthless. that is a great way to do buisness in my opinion I don't know if all companys do buisness like this but I think it a very poor way to take care of your custemers and I don't think I have ever had a company that I have delt with ever treet a custumer like this. JUST MY OPINION!!!
This company also know as vr glasses and rok7 have been charging my credit card every month.
The company advertised a virtual reality head set and just pay shipping. It was on my bank statement thayI was charged the correct amount but then later in the month charged another $49.99. I want my money back.
I made the mistake of buying a VR headset from ROK7 and not reading the infamous fine print about a membership. They will not let you return you purchases nor refund the monthly charges. Banks wont let you claim a fraudulent charge because you actually did business with them.
The owners have the customer service computers locked down so they cannot issue refunds after a few days of purchase. They do business under multiple names out of the same address, so your billings dont show up as just one company. Word to the wise, if it seems like a great deal and low prices, probably a ripoff. I am reporting to the BBB next!
This is one of those offers in the sweepstakes and one of the offers was the tacklight flashlights for 4.95 which was charged to my credit card and then later was charged an additional 49.99
Ad for free headlghs just pay shipping. I ordered 3 units & paid the $29.99 shipping. A few months go by when I noticed a $19.99 charge on my accuont. I check my previouos statement & found they charge an additional $99.96 after I paid for the shipping, I contacted them by email to find out what was going on. They replied the charges were for the VIP membership. I did not agree to or join this VIP ripoff. I requested they return the money they took from me. after the request they wont contact me. How does company that scams people like this stay in bussiness?
Beware of ROK7 TOTAL SCAM
I saw an ad for free headlights, I ordered 3 units. Paid A few months later I notice a $19.99 charge, I check my previous bank statements & found they took $99.96 from my account after I paid the shipping, I contacted them to find out what was going on. They said the charges were for the VIP membership, I did not join or agree to this VIP ripoff. I requested they return the money they took from me. now they wont contact me.
On 8-28-2017 I received an email that I thought was from Amazon. If I completed a survey I could choose a free gift and just pay the $4.95 shipping charge. On 9-12-2017 my card was charged $49.99. Called Amazon and was told they are not affiliated with this company and they would start a fraud investigation. Called the company and was told it was a 15-day trial period and since they did not hear back from me they charged my card the $49.99. Asked them to send me the original email so I could see where it said there was a trial period. They sent me an e-mail that was not the original without the survey. Called the company back and they once again said they would send the original. The second email was the same as the first which clearly showed the 15 day trial period. They will not send the original email with the survey.
Ordered three headlamps from an online site via Facebook and paid $37.49. When reviewing credit card statements noticed charges in months of Jan, Feb, March, May, July for either $19.99 or $39.99, totaling $139.95. Waiting for next biz day to contact customer service and have found other complaints on Internet that are very similar to this one.
Dispute for an unusual purchase item in June 2017 charged by ROK7 fdor $19.99 was successfully reversed by Credit card copany.
However, going back through statements from January to June, noticed several other charges as follows:
12 January 2017 for an amount of $14.99 claimed by ROK7 LLC 888 774 7657 Fl. for SHIPPING CHARGES Free Lenses.
26 January 2017 for an amount of $19.99 claimed; by ROK7 LLC 888 774 7657 Fl. NO REASON.
26 Febraiury 2017 for an amount of $19.99 claimed by ROK7 863 333 0667 Fl. NO REASON
8 June 2017 for an amlount of $19.99 claimed by ROK7.com NO REASON
Outstanding charges are 26 January and 26 February totalling $39.98.
What remedy do I have for the amount of $39.98.
I hope that this BAD experience DO NOT befall any other innocent victim. BUYERS BEWARE.
I purchased a head lamp flash light frrom ad on face book. Several months later, they billed my debit card account a seccond time for 19.99. I had to file a fraud account through my bank.
Ad said VR glasses free. Just pay postage. Ordered 4/19/2017
Charged my debit as of today, 7/4/2017, still pending.
Trying to rip me off for $59.98 to date.
This company is deceptive and dishonest! They claim to do one thing then later rip you off when they have your charge information. You will find unauthorized debits to your personal account. Avoid this company at all costs.
Rok7 com charged my bank account $39.99. This is not authorized this payment. I don't even know what the hell they are selling if anything. On top of that I had already spent that money on other things. Now the bank has charged my account overdraft fees totaling $140.00 what the hell is going on? I want my money back!!
I went ahead and paid the shipping on my "Free Prizes" of two 3D goggles a month ago. I made sure I wasn't signing up for any accessories or monthy memebership charges.
They showed up, my kids are not interested in them.
Then just today, I get a charge from them for $39.99 and customer service is only open from 9-5:30 M-F.
I will be calling Monday at 9am Florida time.
I saw an ad by ROK7 that says free iphone camera attachments. Pay only shipping charges. After I received broken unit, I get monthly charges... See below regarding credit card charges from my Patelco Credit Card
3/4/2017 08633330667 FL USA ROK7 ($25.00)
3/20/2017 08633330667 FL USA ROK7 ($39.99)
4/19/2017 08633330667 FL USA ROK7 ($39.99)
5/4/2017 - I called Patelco Credit Union to block future charges from ROK7
A charge is pending on my bank checking account (debit account) for $39.99. I have no idea why, how or when this transaction occured. I have not, to my knowledge, ordered anything of that value, or signed up for anything like that. I called a number for them but they will not be in until Monday, May 1.
They provide an order form with, at the very bottom off the computer screen and in almost invisible font, a statement that you will be charged a recurring fee for a "membership". Nowhere else is that mentioned and the only reason is that they are able to deceive customers into agreeing to something they did not want by hiding that agreement in such a way that it is not seen.
No not do business with them, ever. I spotted the charge on my credit card as soon as it was made (a month after the order) and stopped it. But they still have my cc number and I expect they will try it again. Beware. Avoid.
Shameful scam.
Scam
I responded to a survey that popped up on my QuickBooks account and after completing the survey I accepted their "Free Gift". ROK7.com charged my debit card $19.99 for delivery and in the following month they charged my account 2 more times for $39.99 on the same day. Needles to say I went to the bank and canceled the card and revived a new one. I called their customer service number only to hear they were experiencing technical difficulties and would return my call. My son is my attorney and he is looking into the issue.
I responded to a pop up survey on line and 4 products were offered as compensation for doing the survey. I selected one product and gave my credit card number to pay shipping etc. For the 'free" product. Rok promptly charged my credit card account $9.95 - the product never arrived.
The next month rok7 charged my account $19.95 which i did not authorize. I caught this charge before my bank paid it. The bank justifiably cancelled the card and is issuing a new one. Now i must notify the creditors who are on automatic pay of the new credit card number.
Good Afternoon, This is SFC King. ROK7 is a total ripoff. I orderd a 9.99 VR headset and they started charging me 19.99 a month for service? No email to tell me what it was or anything. I had to cancel my Credit Card to stop them. They will charge you 19.99 for nothing! Absolutely nothing! Don"t do it!
I FIRST ENTERED A SPINLIFE WEBSITE THIS IS A WEBSITE WHERE WHEELCHAIRS ,POWER CHAIRS,HOSPITAL BEDS AND OTHER HOME HEALTH EQUIPMENT. THEN A SURVEY CAME UP SAYING THAT IT WAS FROM SPINLIFE. I ANSWERED THE QUESTIONS ON THE "SPINLIFE" SURVEY. AT END OF THE SURVEY THERE WAS A "REWARD" FOR COMPLETING THE SURVEY. ONE OF THE "FREE" ITEMS WAS A ROK7 VIRTUAL REALITY HEADSET WHICH WAS FREE THE ONLY CHARGE WOULD BE THE SHIPPING AND HANDLING CHARGES OF $19.99. IT ALSO SAID THAT AN 80% DISCOUNT WAS APPLIED.THEN I CHECKED STEP 1 OF THE ORDER FORM AND CHECKED OFF "FREE 1 ROK7 VR HEADSET(just pay shipping).THEN IT GOES ON TO SAY"THIS ITEM QUALIFIES FOR FREE SHIPPING"AND THEN THERE IS A USPS LOGO AND NEXT TO IT ,IT STATES THAT MY"ORDER" IS SCHEDULED TO ARRIVE ON JAN 28,2017. AFTER ALL THAT IT THEN REQUESTS PAYMENT INFORMATION.AT THIS POINT I PROCEEDED NO FUTHER AND WITHDREW FROM THE ORDER FORM. IF IT IS FREE AND I ONLY NEED TO PAY S&H,THEN TO BE TOLD THAT AN 80% DISCOUNT IS APPLIED AND IT ALSO QUALIFIES FOR "FREE SHIPPING" YET YOU MUST INCLUDE PAYMENT INFORMATION.IS LUDICROUS. IT SOUNDS LIKE A BAIT AND SWITCH GAME. IT ALSO POSTS THE LOGOS OF FEDEX,UPS,MCAFEE SECURE, AND NORTON SECURE ALONG WITH THE U.S. POSTAL SERVICE LOGO..THANK YOU FOR ANY INTERVENTION YOU MAY PROVIDE REGARDING THIS MATTER. SINCERELY, GABE ROSSINI 1/23/2017. *
They offered product free with shipping and handling for $9.99, product was received, but after 3-4 days i see credit card transaction of $19.99 by ROK7.COm which was never told and authorized, they just put a transaction but it was automatically declined by my credit card, but they should not be doing unauthorized transactions, i was actually not charged but i could have been if my credit card limit was not reached.
On the internet i was getting a free gift with 14.99 shipping and handling. The next month Nov i noyiced a payment of 9.99 to rok7. I immediately called the company with no response after listening to their phone ring for 20 mins and no answer. Called my card co. and had they entered a dispute for me and i noticed in a few days it was resolved, supposedly. Now again in Dec i have another 9.99 charge. Once again i called my card co. they agreed it was a ripoff as they couldnt contact rok7 also. Finally i chose to close that account and reopn with a new account # and they will continue to dispute the chare in another way
Warning do not do business with this scam co.
November 9 I came across this ad for a VR headset giveaway. The offer claimed they would send me one free,all I had to do was pay the cost of shipping,$14.99. I placed an order and received the item about two weeks later. Upon receipt,it did not meet my expectations. The back of my phone got scratched up badly inserting and removing my phone from the headset. I notified them of my displeasure and asked for a refund. Their response was that it was against their policy to give refunds and that since I had actually not paid anything for the headset,it made no sense for me to return it.
So I relented and accepted the fact I was just stuck with a big shiny electronic paperweight. November 25 I was going over my finances and noticed the totals in my checkbook and my bank account online did not match up.
So I looked to see what this additional charge was. It turned out I had been charged an extra $14.99 by Rok7 for their VIP membership,a fact they did not disclose to me when I ordered the stupid headset. I complained to them about this and demanded a refund,but again they would not do the right thing.
They said if I submitted a cancellation request,I would not be charged any further for this VIP membership. So I did. I have it in writing where they said this. Today,December 25,I was going over my finances again. There was another charge on my bank account for $14.99,despite their assertion they would not be billing me any further. Do not,under any circumstances,do business with these people. They lie,they keep changing their business address,they just want your money and will do anything to get it. I have already filed complaints against them with the BBB and the FTC.