Be prepared for lengthy delays and lame excuses dealing with this campaign.
This is an Indiegogo funding I contributed to more than 12 months ago. To date I have received nothing but excuses and delays and pleading to stay patient. I have remained patient for a long time always giving the company the benefit of doubt. Even after they started shipping they excused themselves for somehow having overlooked my contribution.
Normally any reputable company would capitalize on the opportunity to make good and ensure product is shipped immediately. In the case of Rocketbook the owner, Joe somebody, wrote a letter pleading for me to maintain my patience and that the product would be shipped right away.
That never happened as the next excuse was related to a manufacturing challenge and shipments were halted. Again I was asked to remain patient as shipping would recommence within 2-3 weeks and my order would be one of the first to be processed. After once again allowing the requested delay to elapse I contacted them again and was put back in the original recycled reply loop.
At that point I decided it was enough and demanded a refund of my contribution plus a 15% premium for the use of my money for more than 12 months and the aggravation, time and frustration this experience has caused.
Over the last few days I have sent a few emails to different addresses in the hope of some customer satisfaction. None of the emails have been answered and I have copies of each and every email exchanged.
Rocketbook Wave Reviews
Be prepared for lengthy delays and lame excuses dealing with this campaign.
This is an Indiegogo funding I contributed to more than 12 months ago. To date I have received nothing but excuses and delays and pleading to stay patient. I have remained patient for a long time always giving the company the benefit of doubt. Even after they started shipping they excused themselves for somehow having overlooked my contribution.
Normally any reputable company would capitalize on the opportunity to make good and ensure product is shipped immediately. In the case of Rocketbook the owner, Joe somebody, wrote a letter pleading for me to maintain my patience and that the product would be shipped right away.
That never happened as the next excuse was related to a manufacturing challenge and shipments were halted. Again I was asked to remain patient as shipping would recommence within 2-3 weeks and my order would be one of the first to be processed. After once again allowing the requested delay to elapse I contacted them again and was put back in the original recycled reply loop.
At that point I decided it was enough and demanded a refund of my contribution plus a 15% premium for the use of my money for more than 12 months and the aggravation, time and frustration this experience has caused.
Over the last few days I have sent a few emails to different addresses in the hope of some customer satisfaction. None of the emails have been answered and I have copies of each and every email exchanged.
Don't go near this campaign!