I Purchased a white 06 Pontiac grand am, broke a tie rod, the company refused to due repairs under warranty, I also couldn't get my tags renewed because Rock solid Auto did not have a title for the vehicle I was sold the guy at Csa was extremely rude, and hostile, and demanded that I pay him, I refused, and the car was reposesed that night, I would not do business here, I'm filing a lawsuit, and trying to get my 12,000 back and have wage garnishment stopped,
I was impressed with the overall sales team, the finance manager and the confidence and the reassurance I received about the 2 yea 24,000 mile warranty made me feel good about buying this used OVER PRICED CAR but my pleasant experience stops there.
I bought my car 8 months ago and it has been in the repair shop no less than 6 times until it finally decided to die and leave me stranded on a highway. My car was towed in only for me to be told that the part ISNT under this warranty that was forced on me to take. Please keep in mind that "this part" is necessary for my car to start, drive and etc but IT ISN'T COVERED!! I spoke with Steven Lynch the dealership manager ONCE and he assured me he would talk to the service department and come up with a solution and call me back.. He lied because he never called back and my calls to Steven Lynch the dealership manager have yet to be returned, the emails to the customer service department have not been responded to either.
This dealership deserves every poor review it has received. Why should they care about your car not being able to be driven because the finance company has already paid them for this junk. My car has been in the shop no less than 6 maybe more times and repeatedly for the same problem on a couple of those visits. My car has a transmission issue which randomly stops me from putting into reverse. I have brought my car in for this concern but was told since they couldn't duplicate the problem there at the shop there is nothing they can do about it. This car SUPPOSEDLY had brand new tires but I have since had to replace two of them. My brakes are already squeaking in this car and I was told by the service department that again this is my problem (aren't you supposed to have new brakes on used cars?) Oh by the way the free oil change is a scam too unless you don't have a traditional job and can take your car to their 3rd party servicer who only services car Mon-Fri 8-5.
Funny, my car has been in their shop for 2 weeks, I have called probably 5-6 times and NO ONE will call me back. Mr. Lynch is a great Hype man for enforcing the policy and being a voice for the company but the people have spoken and your dealership sucks..I wish I would have read all the bad reviews before going here. I can't even refinance this car because I am so upside down it. This subprime dealership takes advantage of ANYONE who may have less than perfect credit by charging more for the cars and God forbid if you are late on a mandatory bi-weekly payment. Your car is disabled the finance company will not work with you. Thank you ROCK SOLID for selling me a Solid Piece of s**t that you won't even stand by!!!
Jesse called me at home at 8:06 this morning regarding an outstanding balance for a 2-week payday loan through CashNet. Wanted me to get out my checkbook to make a payment on the account. When I declined, he asked me if I was sick (implying that I was mentally ill).
Why is a used car lot salesman calling people at random demanding payment on a fraudulent debt?
Rock Solid Auto Center Reviews
I Purchased a white 06 Pontiac grand am, broke a tie rod, the company refused to due repairs under warranty, I also couldn't get my tags renewed because Rock solid Auto did not have a title for the vehicle I was sold the guy at Csa was extremely rude, and hostile, and demanded that I pay him, I refused, and the car was reposesed that night, I would not do business here, I'm filing a lawsuit, and trying to get my 12,000 back and have wage garnishment stopped,
I was impressed with the overall sales team, the finance manager and the confidence and the reassurance I received about the 2 yea 24,000 mile warranty made me feel good about buying this used OVER PRICED CAR but my pleasant experience stops there.
I bought my car 8 months ago and it has been in the repair shop no less than 6 times until it finally decided to die and leave me stranded on a highway. My car was towed in only for me to be told that the part ISNT under this warranty that was forced on me to take. Please keep in mind that "this part" is necessary for my car to start, drive and etc but IT ISN'T COVERED!! I spoke with Steven Lynch the dealership manager ONCE and he assured me he would talk to the service department and come up with a solution and call me back.. He lied because he never called back and my calls to Steven Lynch the dealership manager have yet to be returned, the emails to the customer service department have not been responded to either.
This dealership deserves every poor review it has received. Why should they care about your car not being able to be driven because the finance company has already paid them for this junk. My car has been in the shop no less than 6 maybe more times and repeatedly for the same problem on a couple of those visits. My car has a transmission issue which randomly stops me from putting into reverse. I have brought my car in for this concern but was told since they couldn't duplicate the problem there at the shop there is nothing they can do about it. This car SUPPOSEDLY had brand new tires but I have since had to replace two of them. My brakes are already squeaking in this car and I was told by the service department that again this is my problem (aren't you supposed to have new brakes on used cars?) Oh by the way the free oil change is a scam too unless you don't have a traditional job and can take your car to their 3rd party servicer who only services car Mon-Fri 8-5.
Funny, my car has been in their shop for 2 weeks, I have called probably 5-6 times and NO ONE will call me back. Mr. Lynch is a great Hype man for enforcing the policy and being a voice for the company but the people have spoken and your dealership sucks..I wish I would have read all the bad reviews before going here. I can't even refinance this car because I am so upside down it. This subprime dealership takes advantage of ANYONE who may have less than perfect credit by charging more for the cars and God forbid if you are late on a mandatory bi-weekly payment. Your car is disabled the finance company will not work with you. Thank you ROCK SOLID for selling me a Solid Piece of s**t that you won't even stand by!!!
Jesse called me at home at 8:06 this morning regarding an outstanding balance for a 2-week payday loan through CashNet. Wanted me to get out my checkbook to make a payment on the account. When I declined, he asked me if I was sick (implying that I was mentally ill).
Why is a used car lot salesman calling people at random demanding payment on a fraudulent debt?