Shawn Gregory is the owner of RoadRunner Auto Transport.... a tiny company using a big name in the industry under false pretenses. If the real RoadRunner knew he was using this name he would be in court and they would take everything he owns.
The ripoff this guy commits every day unbelievable. He is faking he is a bigger company more established company in the freight industry. It's the only way a an unprofessional can try to make a living - he cheats. Worse than that - customers do not suspect he is cheating because of the way he goes about his business. He buys leads and then lies to customers about who he really is and claims to be a nationwide company. Total jerk. Nothing but lies. Don't trust him with your car.
RoadRunner Auto Transport is comprised of a bunch of 20 year old kids up on Long Island. They think they are "wise guys" that can pull con games and not get caught. They are screwing truck drivers by not paying the amount due upon delivery. They screw customers because the customer ends up paying twice or they won't get their car when the truck shows up. If you want to trust a punk long island kid with a track record of screwing hard working truck drivers and consumers who believed all the fake reviews posted on line.... be my guest.
Brokers are suppose to protect the client from carriers who play bait and switch games, hold vehicles hostage for more money upon delivery than expected. Not RoadRunner... they screw everyone!
Take it from me. I'm a carrier that sees many many many negative reviews on www.centraldispatch.com. This site is used by all brokers, carriers and dealerships in the entire industry. This site started as soon a computers were made available to the industry. It keeps customers from hiring three trucks to see who shows up first.
Sound idea at first.... but now the site is riddled with fraud, deceit, con-artist brokers and carriers and the worst part...... Cox Automotive (the company that owns the dispatch board known as Central Dispatch) is the worst piece of crap company you could ever imagine.
They could give a rats a*s about the customers they screw, the truck drivers that can't rely on the loads posted on central dispatch being real and not fake postings, and the brokers that post a load when they have an honest contract with the carrier because so many jacka*s brokers will post the same load when they receive a quote request. When the customer does not commit to a broker the broker should never post that load on the dispatch board. But they do. Cox Automotive does not care.
RoadRunner Auto Transport posts orders without the customers permission all the time. They post the order at a higher price the customer never agreed to. Sure they find the first trucker foolish enough to work for RoadRunner because they didn't check the reviews from other carriers. They send out that truck not caring if that truck has an F Rating because they are trying to be the first company to call the customer with a solution.
Total scum bags that care nothing about anyone. Do not trust these unprofessional kids in Long Island that don't care about you, your car or when that car gets there or what condition it arrives. They don't check carrier insurance, on time track record and they certainly don't check any history of damaging vehicles. They simply want to call that customer first with a solution. The customer falls for it every time unless they do their homework. A broker is suppose to fight for the customer and find the lowest price possible. They are not suppose to rush, over charge and screw the customer.
ZERO STARS. DO NOT DO BUSINESS WITH THIS COMPANY FOR ANY REASON. YOU'VE BEEN WARNED.
Original Post: Shipped my truck from VA to FL. Service before and during was fine, because I was flexible. However, the contractor that delivered my truck did about $1000+ worth of damage to the roof. I got two estimates and submitted all the required paperwork to RoadRunner. Three months later I'm still waiting! I've called numerous times and have left many messages. Elizabeth ****** is supposedly in charge of claims, but all I've gotten from her since the paperwork went in, was one e-mail thanking me for my patience. BS! Industry norm is to have everything resolved and the customer paid in less than 30 days. They've blown me off like a fart in a hurricane.
Update: It is now past Christmas (2017). My truck was shipped and damage in August.
I've filed a complaint with the Better Business Bureau and still received nothing but lip service from this rolling ripoff service.
E-mail received December 28, 2017: This email is regarding the damages to the 2016 Chevrolet Silverado 1500. Please be advised, I will be in contact with you regarding the claim before the end of business day. I truly apologize for the amount of time this has taken. I look forward to being in contact with you. (no contact from company)
Comment from the Business:We sincerely apologize for the inconveniences you have experienced. Unfortunately at times claims can take longer then expected if we are not provided with the proper documentation from the carrier used for transport. we apologize for the delay and do appreciate your patience. Management will be following up with you shortly to give you and update on the status of your claim.
My comment: 100% lip service only. The "follow-up" consisted of another form letter apology for the delay. My truck was damaged while being shipped by this company in August 2017. All paperwork concerning the damage was filed in August 2017 in accordance with their claims requirements. Their insurance should have paid in August or no later than September. It is now almost 2018. I had to pay for the repairs they caused to my truck out of pocket ($1000+) and still have no check. Shady practices, non-existent customer service. I will do everything I can to dissuade anyone from doing business with this company.
RoadRunner Auto Transport Reviews
Shawn Gregory is the owner of RoadRunner Auto Transport.... a tiny company using a big name in the industry under false pretenses. If the real RoadRunner knew he was using this name he would be in court and they would take everything he owns.
The ripoff this guy commits every day unbelievable. He is faking he is a bigger company more established company in the freight industry. It's the only way a an unprofessional can try to make a living - he cheats. Worse than that - customers do not suspect he is cheating because of the way he goes about his business. He buys leads and then lies to customers about who he really is and claims to be a nationwide company. Total jerk. Nothing but lies. Don't trust him with your car.
RoadRunner Auto Transport is comprised of a bunch of 20 year old kids up on Long Island. They think they are "wise guys" that can pull con games and not get caught. They are screwing truck drivers by not paying the amount due upon delivery. They screw customers because the customer ends up paying twice or they won't get their car when the truck shows up. If you want to trust a punk long island kid with a track record of screwing hard working truck drivers and consumers who believed all the fake reviews posted on line.... be my guest.
Brokers are suppose to protect the client from carriers who play bait and switch games, hold vehicles hostage for more money upon delivery than expected. Not RoadRunner... they screw everyone!
Take it from me. I'm a carrier that sees many many many negative reviews on www.centraldispatch.com. This site is used by all brokers, carriers and dealerships in the entire industry. This site started as soon a computers were made available to the industry. It keeps customers from hiring three trucks to see who shows up first.
Sound idea at first.... but now the site is riddled with fraud, deceit, con-artist brokers and carriers and the worst part...... Cox Automotive (the company that owns the dispatch board known as Central Dispatch) is the worst piece of crap company you could ever imagine.
They could give a rats a*s about the customers they screw, the truck drivers that can't rely on the loads posted on central dispatch being real and not fake postings, and the brokers that post a load when they have an honest contract with the carrier because so many jacka*s brokers will post the same load when they receive a quote request. When the customer does not commit to a broker the broker should never post that load on the dispatch board. But they do. Cox Automotive does not care.
RoadRunner Auto Transport posts orders without the customers permission all the time. They post the order at a higher price the customer never agreed to. Sure they find the first trucker foolish enough to work for RoadRunner because they didn't check the reviews from other carriers. They send out that truck not caring if that truck has an F Rating because they are trying to be the first company to call the customer with a solution.
Total scum bags that care nothing about anyone. Do not trust these unprofessional kids in Long Island that don't care about you, your car or when that car gets there or what condition it arrives. They don't check carrier insurance, on time track record and they certainly don't check any history of damaging vehicles. They simply want to call that customer first with a solution. The customer falls for it every time unless they do their homework. A broker is suppose to fight for the customer and find the lowest price possible. They are not suppose to rush, over charge and screw the customer.
YOU HAVE BEEN WARNED.
ZERO STARS. DO NOT DO BUSINESS WITH THIS COMPANY FOR ANY REASON. YOU'VE BEEN WARNED.
Original Post: Shipped my truck from VA to FL. Service before and during was fine, because I was flexible. However, the contractor that delivered my truck did about $1000+ worth of damage to the roof. I got two estimates and submitted all the required paperwork to RoadRunner. Three months later I'm still waiting! I've called numerous times and have left many messages. Elizabeth ****** is supposedly in charge of claims, but all I've gotten from her since the paperwork went in, was one e-mail thanking me for my patience. BS! Industry norm is to have everything resolved and the customer paid in less than 30 days. They've blown me off like a fart in a hurricane.
Update: It is now past Christmas (2017). My truck was shipped and damage in August.
I've filed a complaint with the Better Business Bureau and still received nothing but lip service from this rolling ripoff service.
E-mail received December 28, 2017: This email is regarding the damages to the 2016 Chevrolet Silverado 1500. Please be advised, I will be in contact with you regarding the claim before the end of business day. I truly apologize for the amount of time this has taken. I look forward to being in contact with you. (no contact from company)
Comment from the Business:We sincerely apologize for the inconveniences you have experienced. Unfortunately at times claims can take longer then expected if we are not provided with the proper documentation from the carrier used for transport. we apologize for the delay and do appreciate your patience. Management will be following up with you shortly to give you and update on the status of your claim.
My comment: 100% lip service only. The "follow-up" consisted of another form letter apology for the delay. My truck was damaged while being shipped by this company in August 2017. All paperwork concerning the damage was filed in August 2017 in accordance with their claims requirements. Their insurance should have paid in August or no later than September. It is now almost 2018. I had to pay for the repairs they caused to my truck out of pocket ($1000+) and still have no check. Shady practices, non-existent customer service. I will do everything I can to dissuade anyone from doing business with this company.