Roadpost.com sold an incompatible plan Via the telephone. I called roadpost to purchase a plan because I was in a remote location with no internet. After discussing how I would be using the Satphone (weather data) the sales person up-sold me on a plan that was more expensive and had a 6 month contract. Upon commencing to use the plan I noticed I was being charged for all the data I used. When contacting customer support, I discovered the plan had zero minutes of data included- which was my only need of a satphone plan. After much back and forth with customer service they offered to cancel the plan early for a fee of 50% of the total plan cost. They would not discuss any further and refused to accept I was sold the wrong plan. It is my opinion they knowingly sold me an incompatible plan so they could lock me in for 6 months. Shame on Roadpost. In addition when si attempted to escalate this to a customer service manager, they stopped communication. Do not go to Roadpost for your satphone needs, there are better options!
Roadpost USA, Inc. Reviews
Roadpost.com sold an incompatible plan Via the telephone. I called roadpost to purchase a plan because I was in a remote location with no internet. After discussing how I would be using the Satphone (weather data) the sales person up-sold me on a plan that was more expensive and had a 6 month contract. Upon commencing to use the plan I noticed I was being charged for all the data I used. When contacting customer support, I discovered the plan had zero minutes of data included- which was my only need of a satphone plan. After much back and forth with customer service they offered to cancel the plan early for a fee of 50% of the total plan cost. They would not discuss any further and refused to accept I was sold the wrong plan. It is my opinion they knowingly sold me an incompatible plan so they could lock me in for 6 months. Shame on Roadpost. In addition when si attempted to escalate this to a customer service manager, they stopped communication. Do not go to Roadpost for your satphone needs, there are better options!