Security guard harkless approached me and my fully trained service dog. He first asked if she was a service dog which I responded yes. We come to this mall quite often and I’ve never really had an issue. My service dog is fully trained and hasn’t had any incidents in a long while. This day she did not make a single mistake kept a nice heel the whole time and tasked accordingly. No mistakes no issues. He approaches us and starts making kissy noises towards my service dog (which distracting a service animal is already a violation of the ada) and he was purposely trying to distract her. at about 5:30 pm this was roughly about an hour after we had originally arrived. After he asked if she was a service dog I responded with “yes she is a medical alert service dog” which he responded with “can I see her service dog documentation” I responded with “under the ada law America’s disability act you are only allowed to ask 2 questions is it a service dog and what task is it trained to preform” I continued to try and educate by telling him service dog registries did not exist. my dog sat patiently the entire time keeping a focus this entire interaction. My service dog made no mistakes she’s fully trained and I feel as if I was discriminated against. He continued to ignore me and continued on with paperwork and I responded with “so you are kicking me out because my service dog is here?” He responded with “yes I’m escorting you because your service dog does not have documentation and we have trained detention dogs on the premises” mind you these “trained dogs” have lunged and barked at my service dog in the past prior to this interaction on numerous occasions there was no dog on the premises at this time. He then continued to follow us out of the mall grabbed a shopping cart and proceeded to follow our dogs closely behind attempting to scare my service dog with the cart. I believe I was heavily discriminated against by this organization and these actions caused by harkless sent me into a PTSD attack. I believe this incident was an act of unlawful discrimination on the basis of disability. I have video evidence of harkless discriminating against me and my service dog.
Riverchase Galleria Reviews
Security guard harkless approached me and my fully trained service dog. He first asked if she was a service dog which I responded yes. We come to this mall quite often and I’ve never really had an issue. My service dog is fully trained and hasn’t had any incidents in a long while. This day she did not make a single mistake kept a nice heel the whole time and tasked accordingly. No mistakes no issues. He approaches us and starts making kissy noises towards my service dog (which distracting a service animal is already a violation of the ada) and he was purposely trying to distract her. at about 5:30 pm this was roughly about an hour after we had originally arrived. After he asked if she was a service dog I responded with “yes she is a medical alert service dog” which he responded with “can I see her service dog documentation” I responded with “under the ada law America’s disability act you are only allowed to ask 2 questions is it a service dog and what task is it trained to preform” I continued to try and educate by telling him service dog registries did not exist. my dog sat patiently the entire time keeping a focus this entire interaction. My service dog made no mistakes she’s fully trained and I feel as if I was discriminated against. He continued to ignore me and continued on with paperwork and I responded with “so you are kicking me out because my service dog is here?” He responded with “yes I’m escorting you because your service dog does not have documentation and we have trained detention dogs on the premises” mind you these “trained dogs” have lunged and barked at my service dog in the past prior to this interaction on numerous occasions there was no dog on the premises at this time. He then continued to follow us out of the mall grabbed a shopping cart and proceeded to follow our dogs closely behind attempting to scare my service dog with the cart. I believe I was heavily discriminated against by this organization and these actions caused by harkless sent me into a PTSD attack. I believe this incident was an act of unlawful discrimination on the basis of disability. I have video evidence of harkless discriminating against me and my service dog.