I would give this management company less than one star if I could. I should have trusted my initial gut instincts when I first began the search for a vacation rental. The General Manager, (Lynn Oliver) was extremely unresponsive. She would agree to call me at a specific time and wouldn't. This happened twice. Once she reached me, she immediately began apologizing and begging me to give her another chance. Unfortunately, I did.
When we went to pick up the key, she once again apologized for her behavior and we told her all was forgiven. All we wanted was a clean place and we stressed that. She assured us it would be clean. Except....it wasn't. When we walked in there was a overwhelming smell of garbage. We immediately started looking for where it was, but it was EVERYWHERE! The refrigerator even stunk. We immediately left and went out to buy several air fresheners and baking soda for the refrigeration. When we returned, my husband noticed we had fruit flies coming out of the garbage disposal. It was then that he realized the smell was from old seafood! He spent too much of his vacation time trying to remedy the problem. So much for clean.
We were so disappointed that we went to the bar and low and behold, our property manager was there. We told her about the problem and her response was "need a tab?" She never apologized or gave us any assurances or said she would check back with us to see if the problem had been resolved. Isn't that her job?
Rising Tides Properties, LLC. Reviews
I would give this management company less than one star if I could. I should have trusted my initial gut instincts when I first began the search for a vacation rental. The General Manager, (Lynn Oliver) was extremely unresponsive. She would agree to call me at a specific time and wouldn't. This happened twice. Once she reached me, she immediately began apologizing and begging me to give her another chance. Unfortunately, I did.
When we went to pick up the key, she once again apologized for her behavior and we told her all was forgiven. All we wanted was a clean place and we stressed that. She assured us it would be clean. Except....it wasn't. When we walked in there was a overwhelming smell of garbage. We immediately started looking for where it was, but it was EVERYWHERE! The refrigerator even stunk. We immediately left and went out to buy several air fresheners and baking soda for the refrigeration. When we returned, my husband noticed we had fruit flies coming out of the garbage disposal. It was then that he realized the smell was from old seafood! He spent too much of his vacation time trying to remedy the problem. So much for clean.
We were so disappointed that we went to the bar and low and behold, our property manager was there. We told her about the problem and her response was "need a tab?" She never apologized or gave us any assurances or said she would check back with us to see if the problem had been resolved. Isn't that her job?