Overpriced. We've been charged of more than we know. When we decided to downgrade/terminate the contract, they promised us for a reduce on the termination fee. However, they didn't honor it.
Was very excited to trial Ring Central for my business. Bought phones and tested the software which worked well. Unfortunately RingCentral attempts to intentionally deceive their prospects with pricing. The per user cost for essentials is NOT $19.95 per user, per month.
The actual cost is $25 per user, per month PLUS mandated taxes and fees. RingCentral sneakily attempts to add a "Cost Recovery Fee" and "E911 Fee" to the contract without making you aware. Per RingCentral's website these charges are not mandated by any government agency. It's simply an additional fee RingCentral hopes you don't notice until after you've signed. Why is RingCentral not honest about it's pricing?
Additionally your sales agent attempted to change the contract terms to 24 months instead of 12 as we discussed. If I would not have been thorough I would have signed a document binding us for twice the term at 1.5 the original cost. Shame on you, RingCentral. For a company that is supposedly customer centered you have an odd way of showing it.
So what happened when I called your sales agent on it? He offered to give me one month free. He said this would offset 6 months of the undisclosed additional cost. Here's a better idea: Why don't you be upfront and truthful about your pricing? It's unfortunate that you have such a good product but are so untruthful during your sales process. Hopefully this message reaches your future prospects so they know the true cost of RingCentral. Hopefully is saves them from wasting two weeks hooking up phones and learning your software only to have you pull the bait and switch on them.
I signed a contract for two years with ring central for my business phone system. The two years was up in April of 2018. I called them several times over the last six months to cancel to service only to be told I can not cancel. They said I was still under a contract and insisted I signed a three year contract.
When I showed them my contract for two years they told me it was automatically renewed and that's why it's still under contract till April of this year. I have not needed this service for over a year now. My business fell apart and I no longer have an office or need for this service. They charge me 350 a month for it and I am tired of paying for something I do not use.
Why bother going through all the details, there's plenty of other horror stories here to read about this horrible company.
Long story short, do not give them your credit card for any reason during setup (unless you are SURE you want their service). They make it super easy to give them your credit card and IT TAKES AN ACT OF CONGRESS TO CANCEL with them.
You must call them to cancel and it's a nightmare. It reminds me of the worst scams of the 1990's.
They run you around. Lie to you. Put you on long holds. And then when you FINALLY get someone on the phone to cancel the service, they play games with you just to make the already grueling process unbearable.
This Company has a large Internet presence who advertise thier services as simple to setup and use and they provide top quality support. For me this is simply not true.
Although other voip providers work on my networks (UK and US) Ring Central system kept registering and deregestering. I report this and I spoke to level 1 support a number of times. Last night the technician said it was not my network at issue, but apparently he wrote the opposite on his report, having done no tests he said it was my network!
I had already confirmed I had exactly the same problem
-on a network in the USA with a different router
-on another network in the UK using a different router
-had bypassed my router by putting the phone in the DMZ
I also used Ring Centrals own tools to test QOS and VOIP capability - they all passed no problem.
The last support rep this morning Jery Mendoza said I needed to purchase a packet monitoring tool (at £2195) so I could prove it was Ring Centrals fault and not my network. She refused to put me thru to a higher level support to try and resolve the issue.
In her own words She summarised that RingCentral is only suitable for larger organisations who employ network voice specialists and that Ring Central is not suitable for smaller organisations who do not have this is support.
For me, Ring Central is not simple to set up and use and they do not offer Top Quality Support, and in thier own words is only suitable for larger organisations.
I've been a customer of RingCentral for just under 10 years, and things have changed drastically in how they treat their customers.
All of a sudden they began charging for extensions on my phone system due to a new policy. In my situation, these extensions simply forwarded to mobile/cell numbers. I was paying $5.99 per month per number (5 numbers) for the past 3 years.
My bill when up from $185 to $405 without notice. They said they sent an email to notify me, though they can see the email was never opened.
I was lucky to find the overbilling which was for 3 months.
I ported the 5 numbers in question immediately to another service. and they
Ringcentral refused to refund any of the $660 in excess charges.
I talked to 3 people and the only offer I received was that they would refund 1 month if I signed up for another contract on 5 additional lines.
I would like to warn anyone considering signing up for the Ring Central office solution to stay away.
The office solution offers Glip instant messenger. I recommend you use Slack instead.
They offer ringcentral meetings. I recommend you use instead, as they are the same product.
I signed up for a TRIAL from Ring Central and required to give credit card for that. I cancelled 1 day late. Ok, so I owe then 1 month at most. I cancelled the account. They have billed my credit card as many as 4 times a month for the last 6 months. I have contacted them repeatedly. Told they would credit. Told they would cancel the account. Then the next month, 2-4 charges again. I have contacted my credit card company. They remove the charges, then put them back on. Then this repeats. I have even had my credit card company change my credit card number. It is STILL HAPPENING. I am at my wits end here. My credit card it CARNIVAL MILES CARD. I have used them 18 years, but I will be dropping them today if they cannot permanently stop Ring Central from doing this and causing me an hour of trouble and anger every month.
RingCentral has a good online fax service. However, think twice before purchasing their services. To discontinue the service, I had to go online to their web site and then call a toll free number. When you call the phone number, numerous people try to convince you not to cancel the service. It took me 15 minutes on the phone to cancel a $14.99/month plan!
I am the owner of ZnZ Trucking INCfrom North Royalton, OH. Ring Central charged us for four months of service that they didn't even provide. We made multiple phone calls to Ring Central to resolve this issue and every time they assured us that somebody will call us back in the next ten minutes. That never happend. Now we are trying to close the account with them, but no luck. We are being told we arte under contract. I can not belive that somebody can charge hundreds of dollars for services they did not provide.
We started our account with ring central in Nov. 2015. We paid an annual fee up front for services. We waited until Dec. for our numbers to be ported. Once we were ready for service and had our adaptor we were told the adaptor we had would not work with their system. Even though the research we did indicated it would. I configured it to work myself without help from ring central support. However the phones were not working properly. After a time with tech support they acknowledged that it in fact would work with our adaptor. They made some changes to their end and after that no phones worked again. One of the support people told me I needed an additional line to make our account function. We ordered it The guy told me it would be $24.99 a month and charged my card for the first month. I asked to be transfered to customer service after the phones were working because I was told initially what we needed and we paid for that up front. Customer service credited my account and all the phones worked. This was all Dec. 7th 2015.
On Dec.13th our card was charged $66.36 Then again on Jan. 13th $66.98 I inquired why these charges when I paid up front for a year. On 2/1/16 I spoke with at least 7 people From 10AM until after 7pm. We ended up having to pay an additinal $497.00 thats on top of the $355.59 we paid in Nov. of 2015 This is for 2 phone lines people. I guess they kbnow they have our business hostage at least for the time being until we can change providers. During the course of this entire ordeal were were told a different thing from every single person we spoke with. About half of the reprasentatives we spoke to said we don't need the other line and half said we did.
The bottom line is this company has no idea what they are doing whatsoever. The tech support is completely incopitent, the sales staff has no idea what product to sell to a customer, the billing department has no idea what the other 2 are up to. I have just been getting charged more and more every time I speak to someone at this place.
RingCentral, Inc. Reviews
Overpriced. We've been charged of more than we know. When we decided to downgrade/terminate the contract, they promised us for a reduce on the termination fee. However, they didn't honor it.
Was very excited to trial Ring Central for my business. Bought phones and tested the software which worked well. Unfortunately RingCentral attempts to intentionally deceive their prospects with pricing. The per user cost for essentials is NOT $19.95 per user, per month.
The actual cost is $25 per user, per month PLUS mandated taxes and fees. RingCentral sneakily attempts to add a "Cost Recovery Fee" and "E911 Fee" to the contract without making you aware. Per RingCentral's website these charges are not mandated by any government agency. It's simply an additional fee RingCentral hopes you don't notice until after you've signed. Why is RingCentral not honest about it's pricing?
Additionally your sales agent attempted to change the contract terms to 24 months instead of 12 as we discussed. If I would not have been thorough I would have signed a document binding us for twice the term at 1.5 the original cost. Shame on you, RingCentral. For a company that is supposedly customer centered you have an odd way of showing it.
So what happened when I called your sales agent on it? He offered to give me one month free. He said this would offset 6 months of the undisclosed additional cost. Here's a better idea: Why don't you be upfront and truthful about your pricing? It's unfortunate that you have such a good product but are so untruthful during your sales process. Hopefully this message reaches your future prospects so they know the true cost of RingCentral. Hopefully is saves them from wasting two weeks hooking up phones and learning your software only to have you pull the bait and switch on them.
I signed a contract for two years with ring central for my business phone system. The two years was up in April of 2018. I called them several times over the last six months to cancel to service only to be told I can not cancel. They said I was still under a contract and insisted I signed a three year contract.
When I showed them my contract for two years they told me it was automatically renewed and that's why it's still under contract till April of this year. I have not needed this service for over a year now. My business fell apart and I no longer have an office or need for this service. They charge me 350 a month for it and I am tired of paying for something I do not use.
Why bother going through all the details, there's plenty of other horror stories here to read about this horrible company.
Long story short, do not give them your credit card for any reason during setup (unless you are SURE you want their service). They make it super easy to give them your credit card and IT TAKES AN ACT OF CONGRESS TO CANCEL with them.
You must call them to cancel and it's a nightmare. It reminds me of the worst scams of the 1990's.
They run you around. Lie to you. Put you on long holds. And then when you FINALLY get someone on the phone to cancel the service, they play games with you just to make the already grueling process unbearable.
Die Ring Central. You are an abysmal company.
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This Company has a large Internet presence who advertise thier services as simple to setup and use and they provide top quality support. For me this is simply not true.
Although other voip providers work on my networks (UK and US) Ring Central system kept registering and deregestering. I report this and I spoke to level 1 support a number of times. Last night the technician said it was not my network at issue, but apparently he wrote the opposite on his report, having done no tests he said it was my network!
I had already confirmed I had exactly the same problem
-on a network in the USA with a different router
-on another network in the UK using a different router
-had bypassed my router by putting the phone in the DMZ
I also used Ring Centrals own tools to test QOS and VOIP capability - they all passed no problem.
The last support rep this morning Jery Mendoza said I needed to purchase a packet monitoring tool (at £2195) so I could prove it was Ring Centrals fault and not my network. She refused to put me thru to a higher level support to try and resolve the issue.
In her own words She summarised that RingCentral is only suitable for larger organisations who employ network voice specialists and that Ring Central is not suitable for smaller organisations who do not have this is support.
For me, Ring Central is not simple to set up and use and they do not offer Top Quality Support, and in thier own words is only suitable for larger organisations.
I've been a customer of RingCentral for just under 10 years, and things have changed drastically in how they treat their customers.
All of a sudden they began charging for extensions on my phone system due to a new policy. In my situation, these extensions simply forwarded to mobile/cell numbers. I was paying $5.99 per month per number (5 numbers) for the past 3 years.
My bill when up from $185 to $405 without notice. They said they sent an email to notify me, though they can see the email was never opened.
I was lucky to find the overbilling which was for 3 months.
I ported the 5 numbers in question immediately to another service. and they
Ringcentral refused to refund any of the $660 in excess charges.
I talked to 3 people and the only offer I received was that they would refund 1 month if I signed up for another contract on 5 additional lines.
I would like to warn anyone considering signing up for the Ring Central office solution to stay away.
The office solution offers Glip instant messenger. I recommend you use Slack instead.
They offer ringcentral meetings. I recommend you use instead, as they are the same product.
RING CENTRAL IS BIG SCAM!
Sales agent clearly told me it's a month to month plan !!!
After 8 months I wanted to cancel since I didn't use the RING CENTRAL account and I was surprised to understand that I signed contract to 2 years !!!!
I trusted this idiot and didn't read the contract and basically signed 2 years contract!!!
Total Scam!!!
They are fooling people!
I signed up for a TRIAL from Ring Central and required to give credit card for that. I cancelled 1 day late. Ok, so I owe then 1 month at most. I cancelled the account. They have billed my credit card as many as 4 times a month for the last 6 months. I have contacted them repeatedly. Told they would credit. Told they would cancel the account. Then the next month, 2-4 charges again. I have contacted my credit card company. They remove the charges, then put them back on. Then this repeats. I have even had my credit card company change my credit card number. It is STILL HAPPENING. I am at my wits end here. My credit card it CARNIVAL MILES CARD. I have used them 18 years, but I will be dropping them today if they cannot permanently stop Ring Central from doing this and causing me an hour of trouble and anger every month.
RingCentral has a good online fax service. However, think twice before purchasing their services. To discontinue the service, I had to go online to their web site and then call a toll free number. When you call the phone number, numerous people try to convince you not to cancel the service. It took me 15 minutes on the phone to cancel a $14.99/month plan!
I am the owner of ZnZ Trucking INCfrom North Royalton, OH. Ring Central charged us for four months of service that they didn't even provide. We made multiple phone calls to Ring Central to resolve this issue and every time they assured us that somebody will call us back in the next ten minutes. That never happend. Now we are trying to close the account with them, but no luck. We are being told we arte under contract. I can not belive that somebody can charge hundreds of dollars for services they did not provide.
We started our account with ring central in Nov. 2015. We paid an annual fee up front for services. We waited until Dec. for our numbers to be ported. Once we were ready for service and had our adaptor we were told the adaptor we had would not work with their system. Even though the research we did indicated it would. I configured it to work myself without help from ring central support. However the phones were not working properly. After a time with tech support they acknowledged that it in fact would work with our adaptor. They made some changes to their end and after that no phones worked again. One of the support people told me I needed an additional line to make our account function. We ordered it The guy told me it would be $24.99 a month and charged my card for the first month. I asked to be transfered to customer service after the phones were working because I was told initially what we needed and we paid for that up front. Customer service credited my account and all the phones worked. This was all Dec. 7th 2015.
On Dec.13th our card was charged $66.36 Then again on Jan. 13th $66.98 I inquired why these charges when I paid up front for a year. On 2/1/16 I spoke with at least 7 people From 10AM until after 7pm. We ended up having to pay an additinal $497.00 thats on top of the $355.59 we paid in Nov. of 2015 This is for 2 phone lines people. I guess they kbnow they have our business hostage at least for the time being until we can change providers. During the course of this entire ordeal were were told a different thing from every single person we spoke with. About half of the reprasentatives we spoke to said we don't need the other line and half said we did.
The bottom line is this company has no idea what they are doing whatsoever. The tech support is completely incopitent, the sales staff has no idea what product to sell to a customer, the billing department has no idea what the other 2 are up to. I have just been getting charged more and more every time I speak to someone at this place.