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Ridgid


Country United States
State Ohio
City Elyria
Address 400 Clark St
Phone 1 440-323-5581
Website http://www.ridgid.com/

Ridgid Reviews

  • Aug 30, 2021

Ridgid touts "The best warranty in the business"..well, it is until it isn't. To start with it evidently only applies to tools bought at Home Depot..good luck trying to register anything bought elsewhere on line..and the lifetime of what?

Certainly not the purchaser because the batteries I bought with a "lifetime warranty" are no longer warranted for some reason..I should have known if it looks too good to be true it probably is..

  • Sep 23, 2020

Was told to get warranty service on my nailer that I had to ship it to "Factory Service Center " in Ohio at my expense. That was lie number one, they have authorized service centers much closer that would hve saved me time and money. Lie number two is that they would evaluate the tool and update me with any status change. I have heard from them twice in four months, the first time was about two weeks after they received the tool in June. Said the tool was still being "evaluated", about three weeks after that they changed the status to "tool received".

I called to find out what that was all about and the service rep said they were having staffing issues and they would have the service manager let me know more via email. Never heard from that person ever. After the last phone call and email to them this week, they will not tell me anything. I have no proof but I believe they are either incompetent or liars at best or have lost my tool at worst and don't want to take responsibility. Turns out that "Factory Service Center" is not part of Ridgid but is some company they hired to do warranty repairs. Perhaps Ridgid isn't keeping up with paying for repairs so this outfit is dragging their feet? Bottom line is never buy Ridgid and if you do be aware that the lifetime service agreement is not worth warm spit!

  • Dec 12, 2019

Originally purchased 14" Rigid bolt cutters at Home Depot. Managed to collapse handle on bolt cutters while cutting a padlock.

Attempted to return to Home Depot for replacement and was instructed to call Rigid directly. Upon contacting Rigid was refused compensation or replacement of product.

  • Jun 10, 2019

Lifetime Service Agreement problems

06-03-2019, 07:40 PM I just sent this letter to Ridgid over a week ago (with NO response):

My wife, rest her soul, bought me a Ridgid 1/2" 24 volt R851150 cordless drill for Christmas some years ago at Home Depot in Santa Fe, New Mexico for about $350.

I immediately obtained your Lifetime Service Agreement (LSA # 2553715) and card.

I loved that drill and every time I use it, it reminds me of our love, and how she supported me in my hobbies even though it took time away from her.

Over the years, I purchased 3 more 24V batteries, as there is no power at my cabin and I need to have enough batteries to work remotely. In fact, I just purchased another battery on craigslist for $50 this February, so I had plenty of batteries.

Almost 2 months ago, I sent my drill (with a new battery) in for repairs thru Home Depot because the trigger switch was intermittent. For all I know, it might have been dirty and easily cleaned, but I didn't want to void the LSA.

After 6 weeks waiting for their call, I began calling Home Depot's repair facility, who had repeatedly told me that they were awaiting "authorization" from Ridgid. Last Friday, I called again, expecting to hear the same thing but was told that my drill had been repaired or replaced and sent back to Home Depot so I went to get it.

To my surprise, Home Depot attempted to give me a 18V drill that was new (model# R86116K), but not my drill, saying that Rigid had sent it as a replacement. I refused to accept the new drill as a replacement and did not sign for it. I left the new drill at Home Depot.

I then asked for my original drill back but the repair facility said it had been thrown out (along with the new battery I had purchased 3 months ago). The trigger switch would have cost $34. I really wish I had never sent it in but instead fixed it myself, or that Ridgid had spent the $34 to repair the drill and that the repair facility had told me what they were planning to do.

How is it a replacement if my investment in batteries of $260 cannot be used?

How is it a replacement if it is 18V and not 24V?

How is it a replacement if the new drill has worse ratings when compared to my original 24V drill?

How is it a replacement when it has a slower charging rate?

How is it a replacement when the original drill cost $350 and the replacement costs $119-$139?

How is it a replacement if it I must give up my "lifetime" contract with you in favor of a 3 year limited warranty?

When purchased, my drill cost TWICE the price of your competitor's drills, meaning that half of the original drill's cost was seen as the value of the Ridgid Lifetime Service Agreement.

Why did Rigid hide that fact that my drill could not be repaired (not believable-I located the part online) and that a different drill of much less value would be substituted, causing me to drive 45 miles to find this out?

What will Ridgid do to comply with their Lifetime Service Agreement, which states "This unprecedented protection covers all defects in workmanship or materials and normal wear items for the lifetime of the original, registered tool owner." Further, the LSA states switches are one of the items covered.

I bought a Mustang with a lifetime service agreement and Ridgid wants me to accept a Pinto with a limited service agreement as a replacement. Worse, my Mustang has already been scrapped without my permission.

Ridgid seems to have changed their service agreements to be more limited, but my service agreement is not limited.

The is is not acceptable. I want my original drill back. I'll fix it if you won't.

BTW: The Home Depot repair order was H3503-105603 on 4/11/19.

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