I registered online and sent in within the time limit of 90 days for the "lifetime service agreement" for my drill/impact driver combo kit. I now have 2 dead batteries and Ridgid (Techtronic Industries) says that they never received my "original receipt" and registration request. It's my opinion after reading so many similar cases on the internet that the whole promise by Ridgid and Home Depot to repair or replace anything that they claim will have a lifetime warranty is a SCAM! I am a retired professional that has a lot of legal experience. If you have had a similar experience with Ridgid and Home Depot's "lifetime service agreement", please do not hesitate to visit my Facebook Group "Ridgid Lifetime Service Agreement Class Action Lawsuit". No matter what, I'm going to file a claim in court as I will not stand for a big corporation taking advantage of hardworking consumers!
Over 2 months ago, I took my hammer drill that I bought in 2010 , at home depot back. When I bought it I took it home and registered it on line. It was a good drill , for about 8 years. Then it stopped working.
I took it back to home depot, they sent it to be repaired. They told me it would take about 8 weeks. Well after 10 weeks I called them, they said they couldn't fix it. So I expected a new one in its place, that's why I bought it the life time warranty.
So the place that fixes the drill told me I had to call rigid to confirm that I bought it. I said what the heck, so I called the warranty place at rigid. They told me I didn't finish my warranty, because I didn't mail them my receipt for the drill.
What the heck was going on I thought. They kept telling me I didn't finish my warranty. And that it only made my drill have a three year warranty. I told them, that wasn't right. They didn't care.
The point being if the life time warranty wasn't going to be honored, then I wouldn't have bought it in the first place. I thought I was being ripped off. When I registered the hammer drill on line it never asked me to mail no receipt back.
It told me I was registered. Oh yes the warranty at rigid said I had registered, but didn't finish it. Well I hate to tell you. Home depot has a copy of my receipt. So I think that rigid is falsely giving warranty to people. To get them to by there products. And when my solar business takes off, well rigid, plus home depot can not look forward not to my business.
It's sad that America has company's that takes advantage of Americans like me. All they had to do was honor there warranty. I mean what kind of place would United States be if we warranted things to other countries and ripp them off like rigid done me. I would hate to think what would happen.
Bought a 400.hundred dollar band saw and ever since i bought it the cheap cast aluminum or what ever it is keeps on snapping in two. this has been going on for a while now you don't back you're warranty. say i didn't send it in you sent me the first free of charge when the same part broke again i had to pay now the part# 824383 upper shaft /hinge wheel asm has snapped same material cast whatever so i go to order the part and find out they are discontinued so now what do i do with my 400+ piece of junk and lets just say if you did admit i registered it how would it get fixed when you can't get parts
Like many people, I purchased a Drill Driver kit from Home Depot, which contained an 18V Drill/Driver, two batteries and a charger. At the time of purchase, I was informed thaat it came with a lifetime warranty on everything, including the batteries, which was a major selling point, given the batteries sell for $99.00 each, which when combined, was more than the selling price of the entire package. I was told that all I had to do was to register the product on line, which I did, in order to activate the warranty. Now, some 6 years later, both batteries have failed and I am being told by the warranty center that I failed to send in the original receipt in order to activate the "lifetime" warranty portion. To be perfectly honest, I don't recall whether I sent the original receipt to them at the time or not. My question is this... My account information shows that I purchased the item June 29, 2010 and registered the item Jul 25, 2010, within the 90 day window, at that registration suffices to prove my purchase (without a reciept) and activates the 36 month warranty. Why then is it necessary to further prove my "proof of purchase" beyond what they already accept as valid proof of purchase, in order to activate a lifetime warranty registration? My warning to future consumers of products claiming a "lifetime warranty", follow the registration instructions TO THE LETTER, keep copies of everything pertaining to the product purchase (preferably somewhere that you can find it when you need it), and that you contact the company offering the lifetime warranty and get some sort of written proof that you have complied with their every whim, and perhaps you'll have a less traumatic warranty experience. I can't say that I was "ripped off", but I do feel that I complied with the registration process to the point that my warranty should be valid (as I stated, they accept as valid my date and proof of purchase) and I shouldn't have to repurchase the item in order to have coverage. I doubt that I will buy any Rigid Power Products again in the future, given that they stand on a "BS" technicality to avoid honoring my warranty. I wish you better luck with your warranty issues. Be aware and informed when you're offered a "lifetime warranty" on anything as there are always restrictions.
I had recieved a Rigid Cordless Drill Kit as a Christmas gift in 2008. After unwrapping my gift and opening the box, I noticed that the tools carried a Lifetime Warranty. I held onto that insert because it is a rare occasion when a lifetime warranty is provided.
Sometime in 2013, one of the batteries died. I purchased a new one at a cost of approximately $50.00. A few weeks after the battery died, one of the Cordless Drills stopped working. I remembered the Lifetime Warranty and contacted Rigid asking for a replacement Drill. I don't know if the batteries carry a lifetime warranty or not, I never asked but a second battery died and I replaced it.
I received a letter dated November 5, 2013 advising me that there was a 3 year limited manufacturing warranty in effect for my tools because I did not register for the lifetime warranty withing 90 days of purchase. If I had registered the products I would have been covered by the lifetime warranty. The lifetime warranty notice is in large easy to read letters while the registration requirement is in the fine print.
I had advised Rigid that the Cordless Drills were a Christmas gift and I never had the receipt. Basically the letter said too bad, so sad. Recently the second Cordless Drill stopped working and that is the catalyst for this report since I know that Rigid will not honor the lifetime warranty.
If the product carries a lifetime warranty, there should be no need to register for it. Rigid uses the serial numbers on the tools to determine the date of manufacture. My drill kit R82007 was no longer eligible for additional services because the standard 3 year warranty had run out.
My point is this, if the packaging materials advertise a lifetime warranty in huge letters, then the requirement to register the product should also be noted in large letters that are as easy to see as the words "Lifetime Warranty" and not in the fine print.
When I purchase power tools, the warranty period is clearly noted and if I had a problem, I simply had to submit proof of the date of purchase and the tool was fixed free of charge during the warranty period. To advertise a lifetime warranty in large letters and then in fine print require registration of the product is deceptive. A warranty is a warranty and a lifetime warranty should not require registration to be honored.
I had a bit of difficulty locating all of the companies involved with Rigid. It may be that TTIGroup is a parent company to Techtronic Industries of North America, which may be a parent company to Rigid Tools. The headquarters of TTIGroup is in Hong Kong. The Rigid website lists the Elyria, South Carolina address for contact purposes. The Header on the letter I recived denying my request for a replacement is: Techtronic Industries North America, Inc., 1428 Pearman Dairy Road, Anderson, South Carolina. It is possible that the company moved to the Elyria address sicne the latter is almost two years old but that is of no consequence. Also, the email address on the Rigid website is @emerson.com. A maze of companies.
The autor of the letter denying replacement because I did not register for the lifetime warranty was Melanie Baker, Warranty Division Lead Represeentative. She advised me that all information has been logged under ID#S001752270.
I firmly believe that stating a product has a lifetime warranty and requiring a registration is a deception if it is not clearly stated so that the consumer knows about the requirement and the kit should be replaced.
I am a professional tile setter with 36 years experience. I own 4 RIDGID brand tool. all poor proformers.
the worst was the battery life of the lithium ion batteries, the ones that have life time warrernty. I regesterd for the warrenty and less then year later the battery went out. homedepot and ridgid said I did not have warrenty? I fought it for while then gave up and bought a Makita drill set.
The RIDGID tile saw was worse. $1000.00 plus dollars HOMEPOT. the lazer went out first. then the 1 of 5 circuit breakers failed and so after much confusion from Plymouth mn HOMDEPOT and RIDGID they Finally sent me to There "Authorized" dealer repair company. it was in the getto of north minneapolis, a old gas station with electric motors laying every where. I spoke with owner an d he said it would take weeks to get parts from RIDGID. and it would still be the cheap plastic crap that failed in the first place. He offered a metal toggle switch and I was out the door in 3 days for 30 bucks.
the saw has proved to be poorly made, the water feed has metal splitter that clogs(I drilled it out and put in cleanout screw) the handles to tighted motor and blade angle stripped out, the handle to move motor head fell off. plus I knew it was heavy but I assumed that would mean it was built better, I was wrong.
the Ridgid Multi tool, the oscilating tool for cuttung in small spaces, very underpowered. and the cord started pulling out right away.
the $450.00 somewhat portable table saw was and is poorly made. but I have had it for 7 to 8 years. but the last straw was the plastic gears on the metal threads for moving up and down "stripped out".
Ridge Tool Company Reviews
I registered online and sent in within the time limit of 90 days for the "lifetime service agreement" for my drill/impact driver combo kit. I now have 2 dead batteries and Ridgid (Techtronic Industries) says that they never received my "original receipt" and registration request. It's my opinion after reading so many similar cases on the internet that the whole promise by Ridgid and Home Depot to repair or replace anything that they claim will have a lifetime warranty is a SCAM! I am a retired professional that has a lot of legal experience. If you have had a similar experience with Ridgid and Home Depot's "lifetime service agreement", please do not hesitate to visit my Facebook Group "Ridgid Lifetime Service Agreement Class Action Lawsuit". No matter what, I'm going to file a claim in court as I will not stand for a big corporation taking advantage of hardworking consumers!
Over 2 months ago, I took my hammer drill that I bought in 2010 , at home depot back. When I bought it I took it home and registered it on line. It was a good drill , for about 8 years. Then it stopped working.
I took it back to home depot, they sent it to be repaired. They told me it would take about 8 weeks. Well after 10 weeks I called them, they said they couldn't fix it. So I expected a new one in its place, that's why I bought it the life time warranty.
So the place that fixes the drill told me I had to call rigid to confirm that I bought it. I said what the heck, so I called the warranty place at rigid. They told me I didn't finish my warranty, because I didn't mail them my receipt for the drill.
What the heck was going on I thought. They kept telling me I didn't finish my warranty. And that it only made my drill have a three year warranty. I told them, that wasn't right. They didn't care.
The point being if the life time warranty wasn't going to be honored, then I wouldn't have bought it in the first place. I thought I was being ripped off. When I registered the hammer drill on line it never asked me to mail no receipt back.
It told me I was registered. Oh yes the warranty at rigid said I had registered, but didn't finish it. Well I hate to tell you. Home depot has a copy of my receipt. So I think that rigid is falsely giving warranty to people. To get them to by there products. And when my solar business takes off, well rigid, plus home depot can not look forward not to my business.
It's sad that America has company's that takes advantage of Americans like me. All they had to do was honor there warranty. I mean what kind of place would United States be if we warranted things to other countries and ripp them off like rigid done me. I would hate to think what would happen.
Bought a 400.hundred dollar band saw and ever since i bought it the cheap cast aluminum or what ever it is keeps on snapping in two. this has been going on for a while now you don't back you're warranty. say i didn't send it in you sent me the first free of charge when the same part broke again i had to pay now the part# 824383 upper shaft /hinge wheel asm has snapped same material cast whatever so i go to order the part and find out they are discontinued so now what do i do with my 400+ piece of junk and lets just say if you did admit i registered it how would it get fixed when you can't get parts
Like many people, I purchased a Drill Driver kit from Home Depot, which contained an 18V Drill/Driver, two batteries and a charger. At the time of purchase, I was informed thaat it came with a lifetime warranty on everything, including the batteries, which was a major selling point, given the batteries sell for $99.00 each, which when combined, was more than the selling price of the entire package. I was told that all I had to do was to register the product on line, which I did, in order to activate the warranty. Now, some 6 years later, both batteries have failed and I am being told by the warranty center that I failed to send in the original receipt in order to activate the "lifetime" warranty portion. To be perfectly honest, I don't recall whether I sent the original receipt to them at the time or not. My question is this... My account information shows that I purchased the item June 29, 2010 and registered the item Jul 25, 2010, within the 90 day window, at that registration suffices to prove my purchase (without a reciept) and activates the 36 month warranty. Why then is it necessary to further prove my "proof of purchase" beyond what they already accept as valid proof of purchase, in order to activate a lifetime warranty registration? My warning to future consumers of products claiming a "lifetime warranty", follow the registration instructions TO THE LETTER, keep copies of everything pertaining to the product purchase (preferably somewhere that you can find it when you need it), and that you contact the company offering the lifetime warranty and get some sort of written proof that you have complied with their every whim, and perhaps you'll have a less traumatic warranty experience. I can't say that I was "ripped off", but I do feel that I complied with the registration process to the point that my warranty should be valid (as I stated, they accept as valid my date and proof of purchase) and I shouldn't have to repurchase the item in order to have coverage. I doubt that I will buy any Rigid Power Products again in the future, given that they stand on a "BS" technicality to avoid honoring my warranty. I wish you better luck with your warranty issues. Be aware and informed when you're offered a "lifetime warranty" on anything as there are always restrictions.
I am a huge fan of the Ridgid Tools. I am going to have to say that their warranties on their tools SUCKS.
I have registered every tool I have ever bought from them. They have lost my info not only once, but twice!!!
and they will try to have you jump through hoops to prove you registered. I have at least 7 combo kits and I REGISTER
THEM ALL. THEY HAVE TOLD ME THAT SOME OF MY TOOLS ARE NOT ON THE LIST AND THATS ********!!!
They just told me the very first hammer gun I bought from them is not on their list.(BULLSHIT) I have 3 chargers that they
said are not on the list also (********). It does happen and it has now happen to me twice. so I guess I must have been
dreaming that the would do their part and cover their warrenties..... oh by the way I also have the RIDGID heated jacket,
I am not a hater, just a really pissed off customer who has done what was asked of me only to have them
RENIGUE ON THEIR END.
Oh and by the way I just got Home Depot Rep to get me a new charger and the Ridgid rep today would not let ne renew my
new charger becuase I didnt have the numbers off of the old one. because Ridgid told the Home Depot rep to recycle it !!!
(and they were sending me a new one) so I can't even get those numbers to get the new warranity. so I guess Ridgid can
is saying the Home Depot rep is a liar too...
It looks to me like they will bo anything the can to get you to give up on your warranties so they dont have to honor them.
I would think most companies try to keeep their customers, they seem to be trying to push theirs towards Dewalt !!!!
I had recieved a Rigid Cordless Drill Kit as a Christmas gift in 2008. After unwrapping my gift and opening the box, I noticed that the tools carried a Lifetime Warranty. I held onto that insert because it is a rare occasion when a lifetime warranty is provided.
Sometime in 2013, one of the batteries died. I purchased a new one at a cost of approximately $50.00. A few weeks after the battery died, one of the Cordless Drills stopped working. I remembered the Lifetime Warranty and contacted Rigid asking for a replacement Drill. I don't know if the batteries carry a lifetime warranty or not, I never asked but a second battery died and I replaced it.
I received a letter dated November 5, 2013 advising me that there was a 3 year limited manufacturing warranty in effect for my tools because I did not register for the lifetime warranty withing 90 days of purchase. If I had registered the products I would have been covered by the lifetime warranty. The lifetime warranty notice is in large easy to read letters while the registration requirement is in the fine print.
I had advised Rigid that the Cordless Drills were a Christmas gift and I never had the receipt. Basically the letter said too bad, so sad. Recently the second Cordless Drill stopped working and that is the catalyst for this report since I know that Rigid will not honor the lifetime warranty.
If the product carries a lifetime warranty, there should be no need to register for it. Rigid uses the serial numbers on the tools to determine the date of manufacture. My drill kit R82007 was no longer eligible for additional services because the standard 3 year warranty had run out.
My point is this, if the packaging materials advertise a lifetime warranty in huge letters, then the requirement to register the product should also be noted in large letters that are as easy to see as the words "Lifetime Warranty" and not in the fine print.
When I purchase power tools, the warranty period is clearly noted and if I had a problem, I simply had to submit proof of the date of purchase and the tool was fixed free of charge during the warranty period. To advertise a lifetime warranty in large letters and then in fine print require registration of the product is deceptive. A warranty is a warranty and a lifetime warranty should not require registration to be honored.
I had a bit of difficulty locating all of the companies involved with Rigid. It may be that TTIGroup is a parent company to Techtronic Industries of North America, which may be a parent company to Rigid Tools. The headquarters of TTIGroup is in Hong Kong. The Rigid website lists the Elyria, South Carolina address for contact purposes. The Header on the letter I recived denying my request for a replacement is: Techtronic Industries North America, Inc., 1428 Pearman Dairy Road, Anderson, South Carolina. It is possible that the company moved to the Elyria address sicne the latter is almost two years old but that is of no consequence. Also, the email address on the Rigid website is @emerson.com. A maze of companies.
The autor of the letter denying replacement because I did not register for the lifetime warranty was Melanie Baker, Warranty Division Lead Represeentative. She advised me that all information has been logged under ID#S001752270.
I firmly believe that stating a product has a lifetime warranty and requiring a registration is a deception if it is not clearly stated so that the consumer knows about the requirement and the kit should be replaced.
I am a professional tile setter with 36 years experience. I own 4 RIDGID brand tool. all poor proformers.
the worst was the battery life of the lithium ion batteries, the ones that have life time warrernty. I regesterd for the warrenty and less then year later the battery went out. homedepot and ridgid said I did not have warrenty? I fought it for while then gave up and bought a Makita drill set.
The RIDGID tile saw was worse. $1000.00 plus dollars HOMEPOT. the lazer went out first. then the 1 of 5 circuit breakers failed and so after much confusion from Plymouth mn HOMDEPOT and RIDGID they Finally sent me to There "Authorized" dealer repair company. it was in the getto of north minneapolis, a old gas station with electric motors laying every where. I spoke with owner an d he said it would take weeks to get parts from RIDGID. and it would still be the cheap plastic crap that failed in the first place. He offered a metal toggle switch and I was out the door in 3 days for 30 bucks.
the saw has proved to be poorly made, the water feed has metal splitter that clogs(I drilled it out and put in cleanout screw) the handles to tighted motor and blade angle stripped out, the handle to move motor head fell off. plus I knew it was heavy but I assumed that would mean it was built better, I was wrong.
the Ridgid Multi tool, the oscilating tool for cuttung in small spaces, very underpowered. and the cord started pulling out right away.
the $450.00 somewhat portable table saw was and is poorly made. but I have had it for 7 to 8 years. but the last straw was the plastic gears on the metal threads for moving up and down "stripped out".
Do not buy RIDGID.