In 2012, I had rhino shield paint my house. Before allowing them, I had asked to see a customer's house and ask for a reference that I could talk to. During the painting, I found out the house they sent me to was one of the owners and the reference was one of the painter's mother. I was a bit taken aback, but I figured the job had a warranty for 25 years so it would be most likely worth the money. Also, they had claimed to have discounted the price almost 9000 dollars for me. They had started much higher and dropped the price when I said it was way too much. It was over 8 times what I had paid two years earlier to paint! When they applied the product, half of my house was stripped to bare wood the other was still fully painted. I questioned them since during their initial presentation they stressed the importance of the application process and proper preparation. I asked several times if this would cause product failure and the foreman assured me, it would be fine and we had a warranty so if there was a problem, it would be fixed. Late fall 2014, I noticed peeling of the dormers, I called and was informed to call in spring. In the spring, I called and by then, the paint had peeled significantly. They asked for pictures so I sent pictures. They said they could not tell from the pictures so they needed to send someone out. The person came out and said that it was covered by warranty and did I have any other areas. I said not that I know of but I had a window replaced and had a few more getting done and those trim boards and surrounding shingles would need to be done. He said I should wait till those got done to save me money since the non warranty work could be done at the same time as the warranty work. I called when the windows were done and they said I owed them $250 dollars for the inspection. They said the inspection fee is only waived for warranty work and since I had non warranty work, I owed it. I was very upset. The reason they came out was for warranty work but since I mentioned the windows, they were going to sock me with a fee. I should have known then they were rip off artist! I begrudgingly paid the fee, and was promised I would have an estimate for the non warranty work within a few days. Weeks later still no estimate, so I called again. They claimed to be very busy and would get back to me. They, in the meantime, said they would send someone out to my house again. I said I absolutely would not pay another $250. The person who came out the last time should have gathered the information to give me the estimate. I called over a week later looking for an estimate and now they tried to tell me I have a lot of rot on the back of my house that was discovered the second time someone came to my house and they can not paint over that. I asked why that was not found on the initial visit and where this rot was. She kept saying, I do not know on the back of your house. I asked for pictures of where since all the windows on "the back of my house were replaced. And I wanted my contractor to verify. They never sent pictures. I called again since now it was fall and the painting season was slipping away. Finally, they gave me a verbal estimate of 1200 dollars. I was shocked it was so much. Again they claimed I was getting a discount and was only paying the labor of the non warranty work and they were picking up the cost of the product. I had only a few dozen shingles and trim boards for 6 windows. I said it was too much, just do warranty work. They dropped the price to $800. I said no, just do warranty work and now all of a sudden they claim none of the work is covered by warranty. They did not even call to inform me of this, they sent a "cc" text between two employees who were apparently discussing the issue. It is a total bogus warranty. They make you pay inspection fees and then claim everything is not covered because of rot. Well, when they painted the house in August of 2012, there was no rot. They do not paint over rot. They have made that point very clear. Their own words, how is there rot now if it was properly protected with their product and why can they not provide pictures of the so called rot so my contractor can verify. We have a whole house dehumidifier so that the inside and basement stay dry. Do not waste your money on Rhino-Shield. You will still be paying to paint. This Old House also states it is not worth the money. Don't be fooled and pay 4-5 times what you normally would pay to paint your house because you think you will get 25 years out of it. the warranty and only as good as the company giving it. They have no intention of backing it up. I guess I should be grateful I got two years, now that I have been doing research online about rhino shield another poor family got two days. They at least held out for a lot better price though. SAVE YOUR MONEY AND PAINT CONVENTIONALLY!
Rhino Shield North East Reviews
In 2012, I had rhino shield paint my house. Before allowing them, I had asked to see a customer's house and ask for a reference that I could talk to. During the painting, I found out the house they sent me to was one of the owners and the reference was one of the painter's mother. I was a bit taken aback, but I figured the job had a warranty for 25 years so it would be most likely worth the money. Also, they had claimed to have discounted the price almost 9000 dollars for me. They had started much higher and dropped the price when I said it was way too much. It was over 8 times what I had paid two years earlier to paint! When they applied the product, half of my house was stripped to bare wood the other was still fully painted. I questioned them since during their initial presentation they stressed the importance of the application process and proper preparation. I asked several times if this would cause product failure and the foreman assured me, it would be fine and we had a warranty so if there was a problem, it would be fixed. Late fall 2014, I noticed peeling of the dormers, I called and was informed to call in spring. In the spring, I called and by then, the paint had peeled significantly. They asked for pictures so I sent pictures. They said they could not tell from the pictures so they needed to send someone out. The person came out and said that it was covered by warranty and did I have any other areas. I said not that I know of but I had a window replaced and had a few more getting done and those trim boards and surrounding shingles would need to be done. He said I should wait till those got done to save me money since the non warranty work could be done at the same time as the warranty work. I called when the windows were done and they said I owed them $250 dollars for the inspection. They said the inspection fee is only waived for warranty work and since I had non warranty work, I owed it. I was very upset. The reason they came out was for warranty work but since I mentioned the windows, they were going to sock me with a fee. I should have known then they were rip off artist! I begrudgingly paid the fee, and was promised I would have an estimate for the non warranty work within a few days. Weeks later still no estimate, so I called again. They claimed to be very busy and would get back to me. They, in the meantime, said they would send someone out to my house again. I said I absolutely would not pay another $250. The person who came out the last time should have gathered the information to give me the estimate. I called over a week later looking for an estimate and now they tried to tell me I have a lot of rot on the back of my house that was discovered the second time someone came to my house and they can not paint over that. I asked why that was not found on the initial visit and where this rot was. She kept saying, I do not know on the back of your house. I asked for pictures of where since all the windows on "the back of my house were replaced. And I wanted my contractor to verify. They never sent pictures. I called again since now it was fall and the painting season was slipping away. Finally, they gave me a verbal estimate of 1200 dollars. I was shocked it was so much. Again they claimed I was getting a discount and was only paying the labor of the non warranty work and they were picking up the cost of the product. I had only a few dozen shingles and trim boards for 6 windows. I said it was too much, just do warranty work. They dropped the price to $800. I said no, just do warranty work and now all of a sudden they claim none of the work is covered by warranty. They did not even call to inform me of this, they sent a "cc" text between two employees who were apparently discussing the issue. It is a total bogus warranty. They make you pay inspection fees and then claim everything is not covered because of rot. Well, when they painted the house in August of 2012, there was no rot. They do not paint over rot. They have made that point very clear. Their own words, how is there rot now if it was properly protected with their product and why can they not provide pictures of the so called rot so my contractor can verify. We have a whole house dehumidifier so that the inside and basement stay dry. Do not waste your money on Rhino-Shield. You will still be paying to paint. This Old House also states it is not worth the money. Don't be fooled and pay 4-5 times what you normally would pay to paint your house because you think you will get 25 years out of it. the warranty and only as good as the company giving it. They have no intention of backing it up. I guess I should be grateful I got two years, now that I have been doing research online about rhino shield another poor family got two days. They at least held out for a lot better price though. SAVE YOUR MONEY AND PAINT CONVENTIONALLY!