My purpose in posting this is to prevent others from being over promised and under delivered. Our move from Los Angeles to Seattle was beyond atrocious. Rhino Relocation bid on our move from Long Distance Movers and it appears disregarded the original contract. It has been almost 2 months and have yet to reach a resolution. $169 from the claims department, when we had close to $12,000 worth of damage will not suffice.
Between the blood, comments about race & complete unprofessionalism I would expect a full refund even if our stuff arrived flawlessly, which I assure you it did not.
-At arrival we paid each mover (there were 5) $50 in gratuity to set the intention of having a flawless move. We were told that that once the driver showed up at our house we would know the route and exactly when our stuff would arrive.
In reality, the driver said that our stuff was going to be unloaded in a warehouse. This was a surprise to us since we were told that our belongings would only be on one truck.
-When Long Distance Movers brokered the deal, we paid for our $12,000 tv to put put in a protected tv box. In reality, Rhino Relocation chose to put our tv in a wardrobe box that was taped together.
-We paid for our computer monitors to be put in a protected box and in reality they unscrewed, and wrapped in a blanket. Why were we charged for this?
-We paid for our mattress to be put in a mattress case. In reality it was shrink wrapped and wrapped in a blanket. The lead mover from Rhino Relocation promised me that he would put it in a sealed bag once they got to the warehouse. In reality he did not. In reality the plastic ripped and who knows what kind of dust or debris infiltrated. The picture of this alone speaks volumes.
-We paid for all of our lamps to be "expertly" packed. In reality they were all broken. Every single one.
-We paid for our planters to be packed by the movers. In reality they were broken.
-We paid for our furniture to be wrapped in moving blankets and protected. See below for damaged dressers etc. Ironically the only piece of furniture that didn’t get damaged was our dining room table that I personally bubble wrapped and protected.
-Tommy from Long Distance Movers told us that there wouldn't be a shuttle fee and that they do drop offs in downtown Seattle all the time. Night before our stuff was supposed to arrive, Nancy from Rhino relocation said we needed to pay $650 + elevator fees. Tommy from Long Distance texted that we should only pay $300. Nancy said that our stuff wouldn’t be able to be delivered unless we paid. We decided to just settle and pay $600 with no elevator fees. This wouldn’t have been an issue except we were clearly told that there would be no need for a shuttle and our original contract said “no elevator” fees.
-When the movers showed up to deliver our stuff they appeared as if they came from Craigslist. Rhino Relocation, who Long Distance gave our contract to re-contracted with a separate company. I do not think this is allowed and I will be following up with DOT. I forgot the name of the company they said they were from but they were a mix of guys that honestly some of them seemed like they were on drugs.
-We were told they would have runners or materials to protect the floor and walls. I ended up putting cardboard boxes down on the floor. We have scuffs on all of the walls and floors of our new apartment. I get that there is going to be some damage during a move but this is another example of being promised one thing and having something else be delivered.
-One of the movers commented on me and Josh being in an inter-racial relationship. Completely unprofessional. You just have to turn on the news to realize that this is unacceptable.
-The movers started taking pictures of our apartment and our view. Weird. Unprofessional.
-Movers brought in boxes that were upside down, labeled "fragile" yet on the bottom of dollies. Why would Rhino Relocation do business with a moving company such as this?
-We paid for our bed to be put back together. The driver who put it together BLED all over it. I think the blood came out of his nose which again leads me to think he was doing drugs. This is disgusting and unhygienic. I was the one who cleaned off the blood. His tools didn't work so the bed isn't put together correctly. Screws are sticking out potentially damaging our new mattress. I had to pay(This is a $1600 bed) to fix the slats. I am unsure what to do about the blood as it is really gross and potentially harmful to our health.
-We paid for our furniture, tvs, monitors, coffee table, metal shelving etc. to be unwrapped and put back together. NONE of this happened. WE DID IT ALL. It clearly states in our contract with Long Distance Movers & Rhino Relocation that all of our furniture etc. would be reassembled.
Even though It was abominable service, we tipped every single mover on both ends of the move. $50 for each mover who packed and $40 for each mover that delivered. We have really nice things and are generous people. My upset in all of this is that there needs to be accountability for the discrepancy in what we thought we were paying for and what we received. We paid $6,000 which is way overpriced but we were fine with this because we were promised excellent service.
I would like a refund. It's really not about the money and more about the gesture to acknowledge the lack of service. Due to the inability to acknowledge this mistake I cannot in good conscience not share our experience with others.
Rhino Relocation Reviews
Rhino Relocation Movers Review:
My purpose in posting this is to prevent others from being over promised and under delivered. Our move from Los Angeles to Seattle was beyond atrocious. Rhino Relocation bid on our move from Long Distance Movers and it appears disregarded the original contract. It has been almost 2 months and have yet to reach a resolution. $169 from the claims department, when we had close to $12,000 worth of damage will not suffice.
Between the blood, comments about race & complete unprofessionalism I would expect a full refund even if our stuff arrived flawlessly, which I assure you it did not.
-At arrival we paid each mover (there were 5) $50 in gratuity to set the intention of having a flawless move. We were told that that once the driver showed up at our house we would know the route and exactly when our stuff would arrive.
In reality, the driver said that our stuff was going to be unloaded in a warehouse. This was a surprise to us since we were told that our belongings would only be on one truck.
-When Long Distance Movers brokered the deal, we paid for our $12,000 tv to put put in a protected tv box. In reality, Rhino Relocation chose to put our tv in a wardrobe box that was taped together.
-We paid for our computer monitors to be put in a protected box and in reality they unscrewed, and wrapped in a blanket. Why were we charged for this?
-We paid for our mattress to be put in a mattress case. In reality it was shrink wrapped and wrapped in a blanket. The lead mover from Rhino Relocation promised me that he would put it in a sealed bag once they got to the warehouse. In reality he did not. In reality the plastic ripped and who knows what kind of dust or debris infiltrated. The picture of this alone speaks volumes.
-We paid for all of our lamps to be "expertly" packed. In reality they were all broken. Every single one.
-We paid for our planters to be packed by the movers. In reality they were broken.
-We paid for our furniture to be wrapped in moving blankets and protected. See below for damaged dressers etc. Ironically the only piece of furniture that didn’t get damaged was our dining room table that I personally bubble wrapped and protected.
-Tommy from Long Distance Movers told us that there wouldn't be a shuttle fee and that they do drop offs in downtown Seattle all the time. Night before our stuff was supposed to arrive, Nancy from Rhino relocation said we needed to pay $650 + elevator fees. Tommy from Long Distance texted that we should only pay $300. Nancy said that our stuff wouldn’t be able to be delivered unless we paid. We decided to just settle and pay $600 with no elevator fees. This wouldn’t have been an issue except we were clearly told that there would be no need for a shuttle and our original contract said “no elevator” fees.
-When the movers showed up to deliver our stuff they appeared as if they came from Craigslist. Rhino Relocation, who Long Distance gave our contract to re-contracted with a separate company. I do not think this is allowed and I will be following up with DOT. I forgot the name of the company they said they were from but they were a mix of guys that honestly some of them seemed like they were on drugs.
-We were told they would have runners or materials to protect the floor and walls. I ended up putting cardboard boxes down on the floor. We have scuffs on all of the walls and floors of our new apartment. I get that there is going to be some damage during a move but this is another example of being promised one thing and having something else be delivered.
-One of the movers commented on me and Josh being in an inter-racial relationship. Completely unprofessional. You just have to turn on the news to realize that this is unacceptable.
-The movers started taking pictures of our apartment and our view. Weird. Unprofessional.
-Movers brought in boxes that were upside down, labeled "fragile" yet on the bottom of dollies. Why would Rhino Relocation do business with a moving company such as this?
-We paid for our bed to be put back together. The driver who put it together BLED all over it. I think the blood came out of his nose which again leads me to think he was doing drugs. This is disgusting and unhygienic. I was the one who cleaned off the blood. His tools didn't work so the bed isn't put together correctly. Screws are sticking out potentially damaging our new mattress. I had to pay(This is a $1600 bed) to fix the slats. I am unsure what to do about the blood as it is really gross and potentially harmful to our health.
-We paid for our furniture, tvs, monitors, coffee table, metal shelving etc. to be unwrapped and put back together. NONE of this happened. WE DID IT ALL. It clearly states in our contract with Long Distance Movers & Rhino Relocation that all of our furniture etc. would be reassembled.
Even though It was abominable service, we tipped every single mover on both ends of the move. $50 for each mover who packed and $40 for each mover that delivered. We have really nice things and are generous people. My upset in all of this is that there needs to be accountability for the discrepancy in what we thought we were paying for and what we received. We paid $6,000 which is way overpriced but we were fine with this because we were promised excellent service.
I would like a refund. It's really not about the money and more about the gesture to acknowledge the lack of service. Due to the inability to acknowledge this mistake I cannot in good conscience not share our experience with others.