Sellers and buyers beware! Reverb does NOT have any phone support, nor do they have weekend support (even though they advertise that they do). Our account was hacked on a weekend. They still had our account locked 4 days later and it gave the hackers enough time to change listings, accept offers, give false information as well as change banking info so that payments would go to them. The hackers also had time to get customer's personal information. Reverb has given every indication that they do not care. I have been a loyal seller with them since they first started as a business in 2013. This is apparently how they treat their long time customers. Extremely unprofessional. Any company that deals with large amounts of money from customers and businesses should (at the very least) offer 24/7 live chat support. As of today, our account still has not been fully reinstated even though they falsely claimed that it was.
I bought a (supposedly) vintage circa 1962 classical guitar. I had it appraised by an expert and he said it was a new guitar. Tried to contact the seller for a refund within the specified time period and received no response.
Tried to chat with an agent on Reverb for assistance but have only been successful in chatting with a bot. They keep messaging that we are waiting on a live agent but the live agent never gets online.
Reverb.com Reviews
Sellers and buyers beware! Reverb does NOT have any phone support, nor do they have weekend support (even though they advertise that they do). Our account was hacked on a weekend. They still had our account locked 4 days later and it gave the hackers enough time to change listings, accept offers, give false information as well as change banking info so that payments would go to them. The hackers also had time to get customer's personal information. Reverb has given every indication that they do not care. I have been a loyal seller with them since they first started as a business in 2013. This is apparently how they treat their long time customers. Extremely unprofessional. Any company that deals with large amounts of money from customers and businesses should (at the very least) offer 24/7 live chat support. As of today, our account still has not been fully reinstated even though they falsely claimed that it was.
I bought a (supposedly) vintage circa 1962 classical guitar. I had it appraised by an expert and he said it was a new guitar. Tried to contact the seller for a refund within the specified time period and received no response.
Tried to chat with an agent on Reverb for assistance but have only been successful in chatting with a bot. They keep messaging that we are waiting on a live agent but the live agent never gets online.