Resoration Hardware recalled their Annecy Coffee Table due to lead contamination. The recall was published on the US Consumer Product Safety Commission's website on November 15, 2018 and on their own website which are both still in publication.
The remedy details as stated by the CPSC are as follows (copied from the CPSC website 6/5/19):
Consumers should immediately stop using the recalled coffee tables, cover the tables, and place the table out of the reach of children. Consumers can contact RH to receive a full refund or a free replacement table. RH is contacting all known purchasers directly.
The remedy details on the RH website are as follows (copied from the RH website 6/5/19):
Please discontinue use of the recalled item and contact RH for a full refund or a replacement item once RH has retrieved the recalled item.
At your request, we will dispatch our White Glove delivery service to pick up the recalled item at a time convenient for you, at no charge.
After speaking with RH reprentatives on the recall hot line and at the corporate office, I was informed that they would only provide me with a partial (less than half of the original price before taxes and delivery fees) refund since I do not have the original receipt and they cannot confirm original delivery. Since I would not accept a partial refund, they are refusing to pick up the toxic piece up from my home where I have dogs and children.
I purchased this piece in good faith and had no intention of returning it because I loved it; therefore, I did not keep the receipt which is a common practice of mine.
The problem is that Restoration Hardware sold a toxic piece of furniture and several years later recalled the item and now will not make good on their pubilshed recall. On top of this, there is nothing published anywhere that states that one must have original proof of purchase in order to be fully qualified for their remediation.
Restoration Hardware Reviews
Resoration Hardware recalled their Annecy Coffee Table due to lead contamination. The recall was published on the US Consumer Product Safety Commission's website on November 15, 2018 and on their own website which are both still in publication.
The remedy details as stated by the CPSC are as follows (copied from the CPSC website 6/5/19):
Consumers should immediately stop using the recalled coffee tables, cover the tables, and place the table out of the reach of children. Consumers can contact RH to receive a full refund or a free replacement table. RH is contacting all known purchasers directly.
The remedy details on the RH website are as follows (copied from the RH website 6/5/19):
Please discontinue use of the recalled item and contact RH for a full refund or a replacement item once RH has retrieved the recalled item.
At your request, we will dispatch our White Glove delivery service to pick up the recalled item at a time convenient for you, at no charge.
After speaking with RH reprentatives on the recall hot line and at the corporate office, I was informed that they would only provide me with a partial (less than half of the original price before taxes and delivery fees) refund since I do not have the original receipt and they cannot confirm original delivery. Since I would not accept a partial refund, they are refusing to pick up the toxic piece up from my home where I have dogs and children.
I purchased this piece in good faith and had no intention of returning it because I loved it; therefore, I did not keep the receipt which is a common practice of mine.
The problem is that Restoration Hardware sold a toxic piece of furniture and several years later recalled the item and now will not make good on their pubilshed recall. On top of this, there is nothing published anywhere that states that one must have original proof of purchase in order to be fully qualified for their remediation.