I hate these idiots! They dog you every minute you are on vacation. The year after we purchased they insisted we needed to upgrade (more money) so we could use the new resorts. We were never told this when we bought. After 10 years of complete frustration and poor service, a**holes everywhere, we are no longer able to use it due to health issues and medical bills. We brought it current and submitted our surrender docs but they are insisting there is a 30-45 day period before they can process it, which brings us into the next year, another $800 fee due. I hate them like the devil and it would make me so happy if they were to go out of business now and forever. Unfortunately, there will always be scum making it their sole thing in life to steal other people's money. NEVER BUY A TIMESHARE! IT IS THE BIGGEST SCAM IN THE WORLD. THEY SHOULD BE OUTLAWED!
In March 2015 we signed a contract for a time share at Grand Solmar in Cabo San Lucas. We didnt have a desire to own a time share but were told that we would receive extra vacation weeks (11 total) for our respective families from Interval International. After signing the contract this turned out to be false. We also were told that our agent would be our owner representative. After the sale, we attempted to contact her and received a response stating she would call in May. We have not had any response or resolve of our concerns. We challegened the down payment and closing costs purchase on American Express and received a full refund. They never responded to AMEX. We have not used the Grand Solmar or Interval International memenrship and have no interest in using it. We now are being taken to collection for non payment of the remaining purchase price and threatened with being reported as a default to the credit card bureaus. We wrote to the company requesting the ability to sell the week and were told we cannot sell it. They are trying to force us to own a time share we would not have bought if we had not been told false information.
We went to Cabo in May 2010 to take a much needed break from a tragic, life-changing event in the family and also to celebrate Mother's Day. At the airport, there was a big group of timeshare middle men whose goal is to entice incoming tourists to free resort stay, free dinner, free recreational activities or free shuttle in exchange of attending a 90 minute presentation at Villa del Palmar. We are already timeshare owners and we thought we were smart enough not to fall into this trap but, just like the other ones, we were duped!
At the presentation, like what another report said, we were served non-stop with champagne. We paid the down payment and paid the rest in full within a month. Like what another report said, dealing with their customer service is a pain. Other than being kept on hold for a long time, each agent will say something different. They also have no way of sending you an email of the offers or promises they tell you on the phone. When a problem comes up, it becomes a merry-go-round; you'll be told that such and such is being handled by another department in Mexico or in US and you'll be constantly told to wait. Your pleasure trip suddenly becomes a nightmare!
My biggest disappointment happened in late 2013 when I called to inform them of my intent to deposit my points to Interval International. I was told that I already missed the deadline and I can no longer do anything with my points for that year because I also missed the deadline to bank my points to the resort. In short, I paid my maintenance fees for nothing. I asked what else they can do for me since it was just a matter of confusion because with the other timeshare we own our deadline to deposit is until the last day of the year. When it was clear to me that the agent can't make an executive decision, I asked to be transferred to a supervisor.
I could not remember exactly if I was kept on hold to wait for a supervisior in line or I called again but I do remeber speaking to a female supervisor with a latino accent. I was told that they can bank my points to the resort for a fee. I humbly asked for a fee waiver as we just loss our son and our finances was in bad shape. For a fee of less than a $100, the agent refused to waive the fee and when I asked if I can speak to anyone else who has higher level of authority than her, she told me that there was no else who can help me and that decision was final.
Since 2014 and this year, I decided not to pay my maintenance fee because we don't want to have anything to do with them anymore. We're trying to find ways on how to get rid of our "right-to-use" timeshare with them. Yes, for Mexico timeshares it's only right-to-use and not deeded. Last week, I received a letter from Resortcom, their billing company in US, reminding us of our delinquent account and that within 20 days of non-receipt of our payment they will turn in our account to a Collection agency. See, they didn't even try to reach out to us to see what or how our account ended up in this situation.
This company has no humanitarian consideration! How can you deal with people like them who only thinks of profit? These are the kind of people you have to avoid no matter what they offer you. They're schemers who are only after our hard-earned money! Beware of this company at all cost!!!!
I bought a certificate from this company back in 2013 it was for 3 nights and 4 days in Mexico and 2 nights and 3 days in Las vegas, and that it was transferable, i tried to give the trip to Vegas to my sister I call them an e mailed them and never got an aswer back. In July 2015 i received an email about my certificate I was able to talk to a live person and i asked herabout the Vegas trip she told that first i had to go to Mexico and attend a 90 minute presentation, we all know how that one works. I ask them if i can invite another couple for the same price that i had paid, and she told me that as long they are married and make more than $50,000.00 a year no problem all we had to pay was the resort fees of $60.00 per room and $200.00 for my friend's package mine was already paid. It adds up to $320.00 I check my account and they charge me $420.00 $100.00 extra I called and ask why were there charging me more and she told me because of the "ACTIVATION FEE" i ask that person to show me were that was written on my confrimation letter, she said it wasn't and there was nothing she can do that i had just lost $100.00. Please be extra carefull when dealing with this company make sure they explained you all the fees upfront, or better yet don't deal with tem there are a lot of time share companies.
ResortCom International Reviews
I hate these idiots! They dog you every minute you are on vacation. The year after we purchased they insisted we needed to upgrade (more money) so we could use the new resorts. We were never told this when we bought. After 10 years of complete frustration and poor service, a**holes everywhere, we are no longer able to use it due to health issues and medical bills. We brought it current and submitted our surrender docs but they are insisting there is a 30-45 day period before they can process it, which brings us into the next year, another $800 fee due. I hate them like the devil and it would make me so happy if they were to go out of business now and forever. Unfortunately, there will always be scum making it their sole thing in life to steal other people's money. NEVER BUY A TIMESHARE! IT IS THE BIGGEST SCAM IN THE WORLD. THEY SHOULD BE OUTLAWED!
In March 2015 we signed a contract for a time share at Grand Solmar in Cabo San Lucas. We didnt have a desire to own a time share but were told that we would receive extra vacation weeks (11 total) for our respective families from Interval International. After signing the contract this turned out to be false. We also were told that our agent would be our owner representative. After the sale, we attempted to contact her and received a response stating she would call in May. We have not had any response or resolve of our concerns. We challegened the down payment and closing costs purchase on American Express and received a full refund. They never responded to AMEX. We have not used the Grand Solmar or Interval International memenrship and have no interest in using it. We now are being taken to collection for non payment of the remaining purchase price and threatened with being reported as a default to the credit card bureaus. We wrote to the company requesting the ability to sell the week and were told we cannot sell it. They are trying to force us to own a time share we would not have bought if we had not been told false information.
We went to Cabo in May 2010 to take a much needed break from a tragic, life-changing event in the family and also to celebrate Mother's Day. At the airport, there was a big group of timeshare middle men whose goal is to entice incoming tourists to free resort stay, free dinner, free recreational activities or free shuttle in exchange of attending a 90 minute presentation at Villa del Palmar. We are already timeshare owners and we thought we were smart enough not to fall into this trap but, just like the other ones, we were duped!
At the presentation, like what another report said, we were served non-stop with champagne. We paid the down payment and paid the rest in full within a month. Like what another report said, dealing with their customer service is a pain. Other than being kept on hold for a long time, each agent will say something different. They also have no way of sending you an email of the offers or promises they tell you on the phone. When a problem comes up, it becomes a merry-go-round; you'll be told that such and such is being handled by another department in Mexico or in US and you'll be constantly told to wait. Your pleasure trip suddenly becomes a nightmare!
My biggest disappointment happened in late 2013 when I called to inform them of my intent to deposit my points to Interval International. I was told that I already missed the deadline and I can no longer do anything with my points for that year because I also missed the deadline to bank my points to the resort. In short, I paid my maintenance fees for nothing. I asked what else they can do for me since it was just a matter of confusion because with the other timeshare we own our deadline to deposit is until the last day of the year. When it was clear to me that the agent can't make an executive decision, I asked to be transferred to a supervisor.
I could not remember exactly if I was kept on hold to wait for a supervisior in line or I called again but I do remeber speaking to a female supervisor with a latino accent. I was told that they can bank my points to the resort for a fee. I humbly asked for a fee waiver as we just loss our son and our finances was in bad shape. For a fee of less than a $100, the agent refused to waive the fee and when I asked if I can speak to anyone else who has higher level of authority than her, she told me that there was no else who can help me and that decision was final.
Since 2014 and this year, I decided not to pay my maintenance fee because we don't want to have anything to do with them anymore. We're trying to find ways on how to get rid of our "right-to-use" timeshare with them. Yes, for Mexico timeshares it's only right-to-use and not deeded. Last week, I received a letter from Resortcom, their billing company in US, reminding us of our delinquent account and that within 20 days of non-receipt of our payment they will turn in our account to a Collection agency. See, they didn't even try to reach out to us to see what or how our account ended up in this situation.
This company has no humanitarian consideration! How can you deal with people like them who only thinks of profit? These are the kind of people you have to avoid no matter what they offer you. They're schemers who are only after our hard-earned money! Beware of this company at all cost!!!!
I bought a certificate from this company back in 2013 it was for 3 nights and 4 days in Mexico and 2 nights and 3 days in Las vegas, and that it was transferable, i tried to give the trip to Vegas to my sister I call them an e mailed them and never got an aswer back. In July 2015 i received an email about my certificate I was able to talk to a live person and i asked herabout the Vegas trip she told that first i had to go to Mexico and attend a 90 minute presentation, we all know how that one works. I ask them if i can invite another couple for the same price that i had paid, and she told me that as long they are married and make more than $50,000.00 a year no problem all we had to pay was the resort fees of $60.00 per room and $200.00 for my friend's package mine was already paid. It adds up to $320.00 I check my account and they charge me $420.00 $100.00 extra I called and ask why were there charging me more and she told me because of the "ACTIVATION FEE" i ask that person to show me were that was written on my confrimation letter, she said it wasn't and there was nothing she can do that i had just lost $100.00. Please be extra carefull when dealing with this company make sure they explained you all the fees upfront, or better yet don't deal with tem there are a lot of time share companies.