AC Compressor went out and was replaced. Residential Warranty Services (RWS) will not pay the claim. RWS was called and sent a repair person who did not keep appointments so we called and asked if we could get another contractor. We were told we could. New Contractor came out and said we needed a new Capacitor, RSW approved the repair. Capacitor was replaced but did not fix the problem. Contractor then told us we would need either a new Compressor or a new Unit. We contacted RWS and spoke to Rolando and were told they would cover only $1075 or we could get a check for $1075 and buy a new unit. We went ahead and had the Compressor replaced and filed our claim. RWS denied the claim stating that the original replacement of the Capacitor broke the Compressor. This is an incorrect statement as the Capacitor cannot damage the Compressor.
My A/C broke about a month after purchasing our house. We have a home warranty through Residential Warranty Services that covers A/C failures (max payout $10,000). I called and filed a claim and was given the option to secure my own contractor and receive reimbursement. We opted to do this because it was 80 degrees in the house and we needed it fixed ASAP. I received a quote and the repairs needed identified a leaking evaporative coil and condensing coil. The cost to repair the evaporative coil was $1600 and the condensing coil was $4800. The contractor's part cost alone for the condensing coil was over $2000. After submitting the estimate to "RWS" they were only willing to pay a total of $1671 for both repairs. When I asked them how that was supposed to cover the costs ($6400), they said they only pay for costs of parts based on their prices. When I asked where they could find the condensing coil and installation for $600 (that portion of the $1600), they said that's what they found online. They went on to say it may not be the same part as my unit, but it is comparable. I asked how I was supposed to buy a low cost part that is not specific to my unit, since it won't be compatible and they said that they aren't responsible for providing compatible parts. This is fraud! You can't give me a low ball payout for a part that won't even work in my A/C unit! That's not to mention that the $200 in labor fees that they offered is nowhere close to what it will cost to have the parts swapped out. Once again, fraud!
I will be looking for an attorney to recoup the actual repair costs and my legal fees. In the meantime, avoid this company at all costs! They were extremely difficult to work with and even after working my way up to a supervisor, they just kept repeating the same lines from their playbook. They wouldn't even tell me where I could go find the price online that they were basing their part cost from. Why!?
We recently purchased a home and was happy to have a “warranty” if any issues came up. It gave us a sense of “security”.
After moving in and removing the popcorn ceiling, we noticed a roof leak in the corner of the informal dining room in the rear of the home. We immediately pulled the inspection report (which we read 1,000 times before) to see if anything was noted for this area. The inspection report stated that we had a couple cracked tiles and took pictures showing the cracked tiles in the front of the roof. We then had a roofer come out, to our surprise it wasn’t an issue with cracked tiles or anything of the sort. The problem was the previous owner cemented over the drainage holes so rain water could not drain. After having the roofer fix the issue, we took photos, made copies of the detailed roofer receipt and submitted a claim. Our claim was rejected because the Sarrah Marie Porter said the photos look to be the same area because the “window frame looks the same”. What house does not have the same window frames for its windows?
Did they not read the report that says cracked tile had nothing to do with the issue and it happened due to the drains being cemented over?
Did they not see the cemented holes and no cracked tile in the photo we submitted?
Did they not notice a wall on the right side of one photo and the wall being on the left side of the other?
Residential Warranty Services, Inc. Reviews
AC Compressor went out and was replaced. Residential Warranty Services (RWS) will not pay the claim. RWS was called and sent a repair person who did not keep appointments so we called and asked if we could get another contractor. We were told we could. New Contractor came out and said we needed a new Capacitor, RSW approved the repair. Capacitor was replaced but did not fix the problem. Contractor then told us we would need either a new Compressor or a new Unit. We contacted RWS and spoke to Rolando and were told they would cover only $1075 or we could get a check for $1075 and buy a new unit. We went ahead and had the Compressor replaced and filed our claim. RWS denied the claim stating that the original replacement of the Capacitor broke the Compressor. This is an incorrect statement as the Capacitor cannot damage the Compressor.
My A/C broke about a month after purchasing our house. We have a home warranty through Residential Warranty Services that covers A/C failures (max payout $10,000). I called and filed a claim and was given the option to secure my own contractor and receive reimbursement. We opted to do this because it was 80 degrees in the house and we needed it fixed ASAP. I received a quote and the repairs needed identified a leaking evaporative coil and condensing coil. The cost to repair the evaporative coil was $1600 and the condensing coil was $4800. The contractor's part cost alone for the condensing coil was over $2000. After submitting the estimate to "RWS" they were only willing to pay a total of $1671 for both repairs. When I asked them how that was supposed to cover the costs ($6400), they said they only pay for costs of parts based on their prices. When I asked where they could find the condensing coil and installation for $600 (that portion of the $1600), they said that's what they found online. They went on to say it may not be the same part as my unit, but it is comparable. I asked how I was supposed to buy a low cost part that is not specific to my unit, since it won't be compatible and they said that they aren't responsible for providing compatible parts. This is fraud! You can't give me a low ball payout for a part that won't even work in my A/C unit! That's not to mention that the $200 in labor fees that they offered is nowhere close to what it will cost to have the parts swapped out. Once again, fraud!
I will be looking for an attorney to recoup the actual repair costs and my legal fees. In the meantime, avoid this company at all costs! They were extremely difficult to work with and even after working my way up to a supervisor, they just kept repeating the same lines from their playbook. They wouldn't even tell me where I could go find the price online that they were basing their part cost from. Why!?
We recently purchased a home and was happy to have a “warranty” if any issues came up. It gave us a sense of “security”.
After moving in and removing the popcorn ceiling, we noticed a roof leak in the corner of the informal dining room in the rear of the home. We immediately pulled the inspection report (which we read 1,000 times before) to see if anything was noted for this area. The inspection report stated that we had a couple cracked tiles and took pictures showing the cracked tiles in the front of the roof. We then had a roofer come out, to our surprise it wasn’t an issue with cracked tiles or anything of the sort. The problem was the previous owner cemented over the drainage holes so rain water could not drain. After having the roofer fix the issue, we took photos, made copies of the detailed roofer receipt and submitted a claim. Our claim was rejected because the Sarrah Marie Porter said the photos look to be the same area because the “window frame looks the same”. What house does not have the same window frames for its windows?
Did they not read the report that says cracked tile had nothing to do with the issue and it happened due to the drains being cemented over?
Did they not see the cemented holes and no cracked tile in the photo we submitted?
Did they not notice a wall on the right side of one photo and the wall being on the left side of the other?