We initially placed an order for replacement of all windows and laundry room door on August 17, 2022. While the install was delayed due to a missing door, the process began on December 13, 2022.
Following, there were at least three no shows of Renewal representatives with the insect screens, hurricane shutters and brackets for the shutters. The office shutters were ultimately delivered on January 16, 2023. The office window insect screens (meaning the windows could not be opened) and the resized laundry room door shutters and wingnuts were delivered January 27, 2023, six weeks after install. Clearly a failure to timely complete the work, as well as a breakdown in communication.
We placed our second order for oversized sliders on September 15, 2022. There were no issues during install on March 13, 2023. We were told the inspector had signed off on the sliders without coming to the house, yet he arrived a week later after completion of painting, unaware we’d been informed by Renewal that the project had been signed off on appropriately. Following, Renewal representatives did not arrive to perform the trim install until April 6, 2023, after at least one no show. Again, a failure to complete work and a lack of communication.
Given our pleasure with the look of the sliders (but before the inspection/follow up problems), we signed the contract ordering the remaining four doors on March 16, 2023.
Money was withdrawn from our account on March 22, 2023.
Our personal project manager reached out to Renewal to check the status of the doors initially on March 21, with no response. She contacted Joe Hendricks on April 12, 2023 and again on April 13, 2023, again with no response.
Stephen called us on Friday April 14 to advise the doors needed to be remeasured before being ordered, giving no real reason. At no point did he return calls or emails. We were present when Colby measured initially on March 13, 2023 and again for remeasure on Wednesday April 19, 2023, almost one month after money was requested and received by Renewal. No doors had yet been ordered.
We have requested information on timing of delivery from Stephen and others, but have been ignored or put off for not just days or weeks, but now a month
This is our third project with this franchise; at every turn there has been a significant issue with communication and failure to timely complete work. Frankly, at this point, it is clear this franchise is not professional nor ethical. It is disheartening to experience this level of incompetence from a company which produces a stellar product.
We have requested earlier delivery of our last four doors or e refund of the deposit, with the response being we would hear from the sales department about cancellation. It has been a week and we have had no response.
This is their response to a homeowner who has spent over $100k with their franchise.
In March of 2018 we signed a contract with Renewal by Andersen to instal 12 windows for almost $27,000. The project was not completed until October of 2018 because of of many problems that included measuring one patio door incorrectly which led them to install a piece of plywood for more than two months preventing us from viewing our lake.
Other problems were having the wrong color of stain, many miscommunications, wrong size trim, etc. Once it was completed we were not aware that the installers never put any insulation (inside or out) around all 12 windows. During the winter we noticed how cold it was in the house as you could feel the draft coming through the windows. Frost developed on the trim of all windows. Finally with lots of hassel, it was finally determined indeed no insulation was installed.
They finally finished in July of 2019. When we asked for only $500 in compensation for loss heating/cooling costs, it was denied. One of Renewal by Andersen big selling points is that you will recup a lot of the costs of the windows by lowering your heating & cooling bills. This may be true if they were installed correctly. We feel the big corporation just ripoff the senior citizen couple. It would be helpful if anyone could help us get some of our money back.
This company likes to scam it's customers into buying over priced windows. They had a minivan full of kids walking around, at night, knocking on doors convincing people they need to replace their windows. I was concerned with one window but the young man convinced me to let them look at all of my windows. Then I had to talk to a customer service rep on the phone and a supervisor just to get the appointment. Just setting up the appointment alone was annoying. They won't give me a price or ball park figure over the phone because the cost of these windows is ridiculous. The cost to replace 6 windows in my home was close to $30k. I guess this is why they refused to come out unless me and my wife agreed to sit thru a 90 minute high pressure sales pitch. It was a complete waste of our time, my wife is very busy and they insisted. After that they harassed us for two months straight trying to reschedule another appointment. We finally broke down and let them come back out. This time they offered us the exact same windows for 50% cheaper. Why didn't they just offer that to me the first time? Even 15k was way too much! Some friends of ours also had them come by and they experienced the same thing. Its obvious they're more interested in over charging their customer's then helping their them. The sales rep. told me that the price he was giving me was the lowest price possible then two days letter someone's calling me to offer the same windows for 50% off. Everyone should just act like their not interested and then wait for them to offer it to you for half the price. Considering how much they harassed us, they will call you. I refuse to do business with companies that play games like this. I had to go through way too much just to get a quote for some windows.
Renewal By Andersen Reviews
We initially placed an order for replacement of all windows and laundry room door on August 17, 2022. While the install was delayed due to a missing door, the process began on December 13, 2022.
Following, there were at least three no shows of Renewal representatives with the insect screens, hurricane shutters and brackets for the shutters. The office shutters were ultimately delivered on January 16, 2023. The office window insect screens (meaning the windows could not be opened) and the resized laundry room door shutters and wingnuts were delivered January 27, 2023, six weeks after install. Clearly a failure to timely complete the work, as well as a breakdown in communication.
We placed our second order for oversized sliders on September 15, 2022. There were no issues during install on March 13, 2023. We were told the inspector had signed off on the sliders without coming to the house, yet he arrived a week later after completion of painting, unaware we’d been informed by Renewal that the project had been signed off on appropriately. Following, Renewal representatives did not arrive to perform the trim install until April 6, 2023, after at least one no show. Again, a failure to complete work and a lack of communication.
Given our pleasure with the look of the sliders (but before the inspection/follow up problems), we signed the contract ordering the remaining four doors on March 16, 2023.
Money was withdrawn from our account on March 22, 2023.
Our personal project manager reached out to Renewal to check the status of the doors initially on March 21, with no response. She contacted Joe Hendricks on April 12, 2023 and again on April 13, 2023, again with no response.
Stephen called us on Friday April 14 to advise the doors needed to be remeasured before being ordered, giving no real reason. At no point did he return calls or emails. We were present when Colby measured initially on March 13, 2023 and again for remeasure on Wednesday April 19, 2023, almost one month after money was requested and received by Renewal. No doors had yet been ordered.
We have requested information on timing of delivery from Stephen and others, but have been ignored or put off for not just days or weeks, but now a month
This is our third project with this franchise; at every turn there has been a significant issue with communication and failure to timely complete work. Frankly, at this point, it is clear this franchise is not professional nor ethical. It is disheartening to experience this level of incompetence from a company which produces a stellar product.
We have requested earlier delivery of our last four doors or e refund of the deposit, with the response being we would hear from the sales department about cancellation. It has been a week and we have had no response.
This is their response to a homeowner who has spent over $100k with their franchise.
In March of 2018 we signed a contract with Renewal by Andersen to instal 12 windows for almost $27,000. The project was not completed until October of 2018 because of of many problems that included measuring one patio door incorrectly which led them to install a piece of plywood for more than two months preventing us from viewing our lake.
Other problems were having the wrong color of stain, many miscommunications, wrong size trim, etc. Once it was completed we were not aware that the installers never put any insulation (inside or out) around all 12 windows. During the winter we noticed how cold it was in the house as you could feel the draft coming through the windows. Frost developed on the trim of all windows. Finally with lots of hassel, it was finally determined indeed no insulation was installed.
They finally finished in July of 2019. When we asked for only $500 in compensation for loss heating/cooling costs, it was denied. One of Renewal by Andersen big selling points is that you will recup a lot of the costs of the windows by lowering your heating & cooling bills. This may be true if they were installed correctly. We feel the big corporation just ripoff the senior citizen couple. It would be helpful if anyone could help us get some of our money back.
This company likes to scam it's customers into buying over priced windows. They had a minivan full of kids walking around, at night, knocking on doors convincing people they need to replace their windows. I was concerned with one window but the young man convinced me to let them look at all of my windows. Then I had to talk to a customer service rep on the phone and a supervisor just to get the appointment. Just setting up the appointment alone was annoying. They won't give me a price or ball park figure over the phone because the cost of these windows is ridiculous. The cost to replace 6 windows in my home was close to $30k. I guess this is why they refused to come out unless me and my wife agreed to sit thru a 90 minute high pressure sales pitch. It was a complete waste of our time, my wife is very busy and they insisted. After that they harassed us for two months straight trying to reschedule another appointment. We finally broke down and let them come back out. This time they offered us the exact same windows for 50% cheaper. Why didn't they just offer that to me the first time? Even 15k was way too much! Some friends of ours also had them come by and they experienced the same thing. Its obvious they're more interested in over charging their customer's then helping their them. The sales rep. told me that the price he was giving me was the lowest price possible then two days letter someone's calling me to offer the same windows for 50% off. Everyone should just act like their not interested and then wait for them to offer it to you for half the price. Considering how much they harassed us, they will call you. I refuse to do business with companies that play games like this. I had to go through way too much just to get a quote for some windows.