I rented a car from Turo recently and four days after I returned it they contacted me to say there is severe damage to the vehicle and I owe $3000! I returned the car in perfect condition and even had it washed and vacuumed. They've been harassing me for 3 weeks threatening to send my information to a collections agency and ruin my credit. Avoid Turo at all costs!! What a nightmare!!
I just listed a suv on their website. I want to remove it from their website. It is impossible. their support has only Questions and Answers. there is no telephone number to call them. I am pissed off.
Relayrides and their owner have really horrible services. May be not all of the owner are bad. The owner let us go and sign the sign out paper with no issue. However, the owner sent us a pic of scratches on bumper in the next day morning and charge $850 for fixing bumper. But we return the car in same condition as we pick up. Full tank gas and car washed. I ask another body shop for quote , the maximum price is $650. But we find out there is suspicious. We check the car once before return and we park the car in safety place, no bricks...no curb. When we arrive at the return location, it is a parking lot from the car owner apartment. We parked at the guest parking and we did back parking, the paint on the ground and curb are green. The pic from the owner is showing the car was moved and park at different location in front parking after we leave and the paint on the scratch is red. We all are not angry and we talk to the owner politely, but the owner are so rude and frighten us. And now the owner and relayrides ask for $11xx.xx. it is so ridiculous. From the first min until now...we don't have any chance to explain and objection.
In Addition, the scratches on bumper is so obviously, the owner must see the scratches when he checked the car. If we did the scratches, we would like to tell the owner at first time. Plus no one know wt happen in between from we returned the car until owner found the scratches. We all gave a serious thinking , we didn't scratched the car and we did back parking all the time in the trip, it is impossible to scratch the bumper. Relayrides is more goes to the car owner and benefit them, it is unfair to the renter cause they have a policy for the owner that if they found any car problem such as scratches, they can report to relayrides and ask for money from renter, plus they can charge the money from renter's credit card without any investigation and permissions. Now I need to give all of u a serious advice that if u wanna rent a car from relayrides, please stop or think twice.
RelayRides Reviews
I rented a car from Turo recently and four days after I returned it they contacted me to say there is severe damage to the vehicle and I owe $3000! I returned the car in perfect condition and even had it washed and vacuumed. They've been harassing me for 3 weeks threatening to send my information to a collections agency and ruin my credit. Avoid Turo at all costs!! What a nightmare!!
I just listed a suv on their website. I want to remove it from their website. It is impossible. their support has only Questions and Answers. there is no telephone number to call them. I am pissed off.
Relayrides and their owner have really horrible services. May be not all of the owner are bad. The owner let us go and sign the sign out paper with no issue. However, the owner sent us a pic of scratches on bumper in the next day morning and charge $850 for fixing bumper. But we return the car in same condition as we pick up. Full tank gas and car washed. I ask another body shop for quote , the maximum price is $650. But we find out there is suspicious. We check the car once before return and we park the car in safety place, no bricks...no curb. When we arrive at the return location, it is a parking lot from the car owner apartment. We parked at the guest parking and we did back parking, the paint on the ground and curb are green. The pic from the owner is showing the car was moved and park at different location in front parking after we leave and the paint on the scratch is red. We all are not angry and we talk to the owner politely, but the owner are so rude and frighten us. And now the owner and relayrides ask for $11xx.xx. it is so ridiculous. From the first min until now...we don't have any chance to explain and objection.
In Addition, the scratches on bumper is so obviously, the owner must see the scratches when he checked the car. If we did the scratches, we would like to tell the owner at first time. Plus no one know wt happen in between from we returned the car until owner found the scratches. We all gave a serious thinking , we didn't scratched the car and we did back parking all the time in the trip, it is impossible to scratch the bumper. Relayrides is more goes to the car owner and benefit them, it is unfair to the renter cause they have a policy for the owner that if they found any car problem such as scratches, they can report to relayrides and ask for money from renter, plus they can charge the money from renter's credit card without any investigation and permissions. Now I need to give all of u a serious advice that if u wanna rent a car from relayrides, please stop or think twice.