Regus stands as a shocking testament to how NOT to manage billing and customer service. Eager for a simple workspace solution, I began my journey with them by purchasing a lounge membership. Little did I know that this was my first step into a quagmire of incompetence.
Seeking an upgrade to a private office, I was astonishingly overcharged for four months of a service that was already included in the new package. In a bid to prevent more blunders, I removed my credit card from their system. Yet, the true debacle started when Regus took over three weeks to rectify this error. After several chasers on my end, their delay led to a late fee on my first private office invoice. How ironic.
Upon addressing this, I was met with a maze of contradictory emails. Their solution? Pay the unwarranted late fee first and then they'd "generously" credit it back. The time it took to get to this point? Another late penalty. This circus had dragged on for so long that I never even graced the threshold of the private office I was paying for.
Desperate, I reached out to their CEO, Mark Dixon. The outcome? A deafening silence. This entire fiasco underscores Regus's glaring absence of customer service and complete lack of accountability.
My advice is unambiguous: steer clear of Regus. They've mastered the art of complicating the uncomplicated, and you'd be better off seeking alternatives than getting ensnared in their web of ineptitude.
This company will take anyone off the street and stick them in an office that is shared. They deliberately create an unsafe office environment by placing you in danger with tenants who are dangerous, steal, harass and invade your privacy.
There is zero customer service.
This is a completely dysfunctional company that should be put out of business.
Mark Dixon is the chair of Regus Virtual Office, a dysfunctional company that is in the business of office space but is unfit to be in business. They will rent to anyone off the street and place their tenants in dangerous situations with people who steal, harass and abuse.
This company is dangerous and should be put out of business. Do not even consider taking space in this company. Your life will be a nightmare.
I wanted to share my experience that I had with Regus. I started a virtual office service on Nov 1st, 2016 at their Knightsbridge location at Piscataway, NJ. I signed up for a two-year contract for a monthly payment of $65.00. I requested them to sign me up for the automatic payment of my monthly bills.
On Nov 1st, 2017 they increased my monthly payment to $67.60(4% increase from $65 to $67.60) without any notice.
On Nov 1st, 2018 they auto-renewed my contract and increased my monthly payment to $85.00 (26% increase from $67.60 to $85.00).
I would like to point out if you read their “Virtual office house rule” document under section 28 “Annual Indexation” it clearly states that rent increase should be CPI(Consumer price index) or 4% whichever is greater. CPI in 2017 was less than 3%.
I reached out to their office manager in March 2019 and asked them to cancel my contract. They refused to cancel and told me that I have a contract with them till Oct 31st, 2020. I sued Regus in the small claims court in Middlesex County, NJ and came out of the contract. I hope my experience helps other business owners who are stuck with them.
A point to note this company Regus systematically breaks the contract by raising the payment more than 4% annually without any tenant authorization and they increase the payment at will. Also, there is a clause in the Regus contract “Agreement to Arbitrate: Class action Waiver” which protects Regus against a class-action lawsuit from the fraud they are committing.
I would recommend my fellow business owners to stay away from this company Regus.
I am diagnosed with OCD an Americans with Disabilities recognized desease. This is why I needed the mail I had in boxes scanned up to my drop box. This is why I went to Regus in the first place. To hire someone to scan my mail to my drop box and organize my mail into folders. The people at Regus where informed of my legal disability upon my hiring them over the counter.
I hired “over the counter” services to scan 3 years of my mail, organize it into hanging folders by month and upload the scans to my drop box. This was agreed to and I gave the counter woman, “Angela” my credit card to charge the $280 dollars estimated to do the work. She kept the card number (without my knowledge) on file to charge for the work as it progressed.
I also asked if I could have my “corporate” Post Office send me next day folders once or twice a month and alert me when that mail arrived. I was never alerted.
Several months passed, my card was being charged, I assumed for this work and when I dropped by to see how the work had progressed, I was informed the lady working on it had quit and a new person was on it. I asked if any post office folders had arrived and they said no. However important documents had been sent by my corporate Post Office.
This went on for about a year, during that year, when checking my file boxes I discovered 4 next day envelopes I had never been alerted about that had been sent over the last 4 months. In that batch was urgent IRS communications that caused a default issue for my business.
Another one of these envelopes was thrown out by another Regus employee that had my vehicle registration it and I had to redo that entire process.
All of this was in preparation for my move back to Wyoming, primarily I just wanted my old mail scanned or organized. This job just never got done and I was given excuses after excuses. I also came to realize they had been charging my card every month without authorization and that amount had now reached over $1200 and the scanned and organized mail never occurred.
There is a lot more to this story, like the office personnel making comments to me my company was not doing well from reading my bank statements and correspondence (a total violation of my privacy).
This year 2020 in February in disgust I came to the office to pick up the promised completion of the job and found it still had not been done. I picked up all my boxes of unsorted, unfiled and un scanned mail, verbally told them to stop charging me and threatened to file a lawsuit for their unprofessional and outright theft from my credit card.
The following month I got charged again while in the process of moving and the surge of Covid 19 cases occurring in the US.
In April finding that I had again been charged I called Regus and talked to Anthony. He informed me they had nothing signed to charge my card or set up a virtual office and apparently one of the previous office employees had set up a virtual account, without my knowledge or permission and my card was being charged monthly for a service I didn’t ask for or approved.
Furthermore, to legally charge my card, you must have a signed notarized document from me giving you permission to charge me, which you do not have.
This is my formal demand you refund in full all the charges taken from my card and terminate that illegal virtual office false agreement we supposedly have.
When this Covid19 threat is over, and I have not received full refund, I will be filing a civil and small claims lawsuit against you.
Regus has a history (reported on the BBB website) to:
1) fails to finalize leasing agreements upon written request but continues to bill or draft payments beyond the termination date then subsequently turns the balances over to collections;
2) fails to make timely refunds of security deposits; - this is what they are doing to me.
and 3) fails to fully disclose its auto-renewal policies.
Below is a short list of my experiences with Regus. These representatives smiled in my face while ripping me off or ignored my messages and request for assistance. Please do not get mixed up with these people. A lot of their promises were word of mouth and seemed reasonable like parking, etc. I didn't think I'd need that in writing but it turns out I did. Regus maintains a lot of fake review websites to offset the thousands of complaints.
Regus auto renewed without my permission
Regus excessively charged my account for included services
Regus offered services they did not have
Regus promised parking but provided nothing but excuses.
Regus charged me just for checking to see if I had mail
Regus refused to deal with office theft, blocked police from viewing surveillance camera footage.
Regus blocked my attempts to speak to the corporate office.
Regus 90 Day Notice Required To Cancel Contracts Beyond Reasonable Limits Internet, Nationwide. Because of this our small business is are stuck with a contract that we have no use for a full year. Customer service is unwilling to work with us even though we have been clients for many years.
It is appalling that some businesses continue to work this way, much more concerned about its bottom line than its long term customers.
Regus is worse than used-car salesmen. Extremely sketchy, unprofessional. Stay Away!
I was setting up a new business, and just wanted to purchase a business mail address while I still figuring some other details, like co-working office space. I thought I was purchasing a month-to-month business mail address.
First, the sketchy salesperson NEVER explained they had any options for term length: month-to-month, 3-month contract, and 12-month contracts. She told me the monthly rate and could waive one of the two month deposit fees (they call them "retainer" fees, which is bogus; you aren't retaining them for service. It's a deposit fee). So I paid for a one-month deposit and my first month of the agreement when I signed up for the Virtual Office Mail Box.
Second, I only agreed to the price because the sketchy salesperson made it sound like mail service also included phone reception. At $60+/month that would have been a good deal. It isn't. She mentioned they had that service *also*, but for that service, it's $220/month. $60+/month for only a mailbox is a terrible deal. But I since I figured I would get a more permanent office space solution with a co-working center and planned to then change my mailbox address, I let it slide. I shouldn't have.
Third, two days (just 2!) after I signed up and entered my credit card info, I got a nasty-gram email from Regus saying my invoice was past due. What? How on Earth could that possibly be? I just paid them two days prior. I complained and they said "oh sorry...that was auto-generated". Not professional. Not a good customer experience.
Four, I logged into my account to end the agreement after I found a suitable co-working space, and click through the screens to "Terminate the Agreement." They even sent me an email titled "Confirmation of Termination". But as I find out two weeks after receiving this email, it's only confirming that my agreement will terminate.... at the end of 12 months!
Five, I get a notification from my bank that I've been billed after I thought I cancelled my agreement. I call Regus to find out what's going and on and discover for the **first time ever** that my agreement is for 12 months. The customer service representative tells me that they have month-to-month agreements, 3-month agreements and 12-month agreements at this time. NEVER BEFORE was this mentioned to me at all.
Six, their contract terms (the ones you never read) state you must notify Regus, in writing, 3 months BEFORE your contract end date if you wish to cancel --- OR it automatically renews on you for the same term. That's right: You didn't know you were in a 12 month agreement, and failed to state in writing you want to cancel by month 9 -- guess what: you're on the hook for another 12 months!!
Seven, their contract also says that Regus may cancel the contract on you at their **sole discretion** and if they do, you still owe them ALL of the money for the entire contract length, as if you hadn't been cancelled.
It's one thing to offer options to the client and let them choose with the full facts; it's another to try to trick people into deceptive contracts. Regus is the later.
Like I said: sketchy and unprofessional. Stay away from Regus. They're worse than used-car salesmen.
This location is a sham. I was initially interested in an office at the Winston-Salem location, after receiving multiple emails from the area manager, I felt she was desperate. I began to do my homework and after visiting the office again, finding no one at the front desk, I took a picture of the tenant board and began contacting the ones I could locate online. It seems that the ones I was able to get in touch with were not happy, some said that they were leaving due to the current manager yelling at them in front of others in the lobby when she was confronted with ongoing staffing issues and overcharges. It seems like a nice place, but I do not want to be involved with a company that is mis managed or unprofessional.
I am a Regus Businssworld member. In early July I used a Regus day office in Indiana for which I was automatically billed and I received a payment confirmation receipt from Regus . Several weeks later I received an email from Regus advising me that my account was past due and providing a link for payment. . Believing it could be an email scam I contacted Regus directly but heard nothing. I thereafter received an email from the Regus business center in Indiana telling me my payment was past due. I provided proof that the bill was paid. Nevertheless my account statement showed and continues to show an outstanding balance that is, ironically, not equal to the Indiana charge and seems not to correspond to any invoice for services. I called Regus customer service and the rep agreed something was wrong because! As noted, the outstanding amount did not correspond to a specific invoice. She promised to review and rectify this. She didn't. I called customer service 3 more times and spoke to 3 additional reps who all sympathized with my frustration but who did nothing to assist. One customer service rep confirmed that according to Regus's Businessworld Americas financial records, my credit card was on inexplicably refunded and then partially recharged for the Indiana invoice, causing the outstanding balance.
This was not true and I provided my credit card statement to Regus demonstrating the original charge and showing no refunds or partial recharges. The last rep I spoke with instead said that the outstanding balance in question was apparently misattributed to my account but she couldn't correct it because my account was terminated and sent to collections. Regus clients have no ability to communicate directly with billing, collections, or management and must instead deal with a horribly ineffective customer service staff. I have been unable to resolve this problem and as a result a $71.90 error on Regus's part is likely to negatively impact my credit. Logically I ought to pay it to avoid that problem, but I won't out of principle and I will litigate should Regus not rectify the issue or should it pursue collections.
I regret joining Regus. I'm a small business owner who has been with them since 2014 in various small private offices at their Santa Monica location, but this report also applies to the company as a whole -- all locations are part of the same disfunction.
I didn't realize until this year how much they've been siphoning off money in ways I didn't see, understand or approve.
My experience:
1. Each year, we upgraded offices. They did not account for the original retainer fee each time, but took an additional retainer for the new office - each time. They now owe us 3X retainers now, to the tune of $5477.
2. They refuse to acknowledge 2 recent payments we made via credit card. Our credit card company insists they were paid, and all is equal. And I had to pay the balance of that credit card, so these are very real payments on my end. However, Regus says because they can't find the payments in their records, that it never happened and that they will take funds out of our retainer to cover these "missing" payments.
3. What's more, we also recently discovered that they were charging us for IT based on an old paradigm. For nearly 2 years they've been offering IT as low as $89 for all devices (or $99 if including a VOIP phone). However, we have continued to be charged the old rate for our device package - $225 - for this every month since. We had to do some deep investigation with our peers in the space to discover this inequity.
4. We also have been battling with them for charging us for extra parking spaces, over and over again, in the past 7 months. It turns out that HQ took the power away from their center staff to remove these charges, so we couldn't have them removed regardless of the obvious error. As a result, we continue to see these erroneous charges on our statements and the auto-pay forces us to pay for them. We continued to point these out but no action has been taken to remove the recurring errors.
5. As a bandaid, they put "credits" on our bill for some of those errors, and other minor charge errors.
6. There are two big issues with those credits -
- First they don't add up properly to the correct amount. They have repeatedly under-credited us and failed to acknowledge their math errors, or have ignored additional overcharges.
- Second, these "credits" never actually reduce our real payments. When the auto-pay deducts from our credit card, it removes the entire billed amount regardless of any credits applied, leaving a negative balance on our account - and not in our pockets.
7. When we tried to call the phone number listed on our credit card statement, that number is no longer in service.
8. When we ask the center managers to help us, they are helpless against the Regus machine. We get so angry and they are taking all the heat despite their inability to act, due to controls set by HQ.
9. Despite being paid up with Regus, and despite being owed thousands of dollars from Regus, we are now getting scary emails from "accounting" that our membership is being revoked for non-payment, that the amount supposedly still due will be seized from our bloated retainer. There is no phone number for us to refute this. They do not reply to the emails. What's more, included in that scary email is a phantom charge for another $3000+ that can't be explained. It's pure insanity.
Only the center managers reply. They try to help. But they are simply disempowered cogs in this corporate machine. Also, the accounting was such a mess on the corporate end that they couldn't even make sense of everything until I printed out every single statement, email and payment since 2014, and walked them through it one transaction at a time.
To date, they owe my small company several thousands of dollars. For a big corporation like Regus, this is a rounding error. For my small company, it is a noticeable chunk of my annual budget being taken away from us like a bully takes a poor kid's lunch money on the school play ground.
If you have a similar experience, to any of this, or can help me fight this, please let me know. I hear there are class action suits pending, and another one being formed. There must be something that can be done to keep them from siphoning off thousands of dollars from small business owners.
This business follows unethical tricks to overcharge you. My 3-month virtual mail agreement ended on January, and then I started renewing month-to-month. The service became too expense -- $180/mo for just having them forward a few envelopes (many times only single envelope a month). And so I decided to cancel before it renews for additional month. I call them over the phone, and guess what? You cannot cancel, you need to give us 60-day notice. That means, whenever you want to cancel, expect to be ripped off about $360 for unwanted service.
Is there any real need for this notice? Absolutely not. It is not like they need to look for a replacement "virtual tenant", there is absolutely no monetary damage from cancelling without notice, especially when you do it before it actually renews, many respectable and reputable service providers will even issue a refund if you cancel within few days of an account renewal, but the key word is "respectable".
After the shocking discovery that I have to pay $360 just to get cancelled, I just discovered tha Regus is notorious for treating customers this way, some have even made a website regus-sucks.com and many are interested in class action lawsuit. My probelm seems to be a very common one. This is long overdue, some lawyer or some legal company must really start looking into the malpractices of this business before many more fall victim to them.
Back in Oct I received a letter from these people stating that I owed for a payday loan of 1450.00 and that if I agreeed to pay it it would be reduced to 450.00. I filed for bankruptcy in 2013 and all payday loans were included in the bankruptcy. Then today 12/11/15 I get another call from them saying that a loan I took out and never repaid was turned over to them for collection the amount of the loan was 300.00 if I could pay it off today. I explained to the person on the phone that I filed bankruptcy and all payday loans were included she stated that if i did not pay today they would put it on my credit and it would be there for seven years. The dates that she gave me for the loan and the date that it was supposely deposited into my account did not match because I no longer had an account with that bank. I told her to do what she needed to do and to please don't call me any more.
Regus Group Companies Reviews
Regus stands as a shocking testament to how NOT to manage billing and customer service. Eager for a simple workspace solution, I began my journey with them by purchasing a lounge membership. Little did I know that this was my first step into a quagmire of incompetence.
Seeking an upgrade to a private office, I was astonishingly overcharged for four months of a service that was already included in the new package. In a bid to prevent more blunders, I removed my credit card from their system. Yet, the true debacle started when Regus took over three weeks to rectify this error. After several chasers on my end, their delay led to a late fee on my first private office invoice. How ironic.
Upon addressing this, I was met with a maze of contradictory emails. Their solution? Pay the unwarranted late fee first and then they'd "generously" credit it back. The time it took to get to this point? Another late penalty. This circus had dragged on for so long that I never even graced the threshold of the private office I was paying for.
Desperate, I reached out to their CEO, Mark Dixon. The outcome? A deafening silence. This entire fiasco underscores Regus's glaring absence of customer service and complete lack of accountability.
My advice is unambiguous: steer clear of Regus. They've mastered the art of complicating the uncomplicated, and you'd be better off seeking alternatives than getting ensnared in their web of ineptitude.
This company will take anyone off the street and stick them in an office that is shared. They deliberately create an unsafe office environment by placing you in danger with tenants who are dangerous, steal, harass and invade your privacy.
There is zero customer service.
This is a completely dysfunctional company that should be put out of business.
Avoid this company like the plague
Mark Dixon is the chair of Regus Virtual Office, a dysfunctional company that is in the business of office space but is unfit to be in business. They will rent to anyone off the street and place their tenants in dangerous situations with people who steal, harass and abuse.
This company is dangerous and should be put out of business. Do not even consider taking space in this company. Your life will be a nightmare.
Tried to cancel this office rental service since its inception. They have now automatically renwed it for another year without authorization.
I wanted to share my experience that I had with Regus. I started a virtual office service on Nov 1st, 2016 at their Knightsbridge location at Piscataway, NJ. I signed up for a two-year contract for a monthly payment of $65.00. I requested them to sign me up for the automatic payment of my monthly bills.
On Nov 1st, 2017 they increased my monthly payment to $67.60(4% increase from $65 to $67.60) without any notice.
On Nov 1st, 2018 they auto-renewed my contract and increased my monthly payment to $85.00 (26% increase from $67.60 to $85.00).
I would like to point out if you read their “Virtual office house rule” document under section 28 “Annual Indexation” it clearly states that rent increase should be CPI(Consumer price index) or 4% whichever is greater. CPI in 2017 was less than 3%.
I reached out to their office manager in March 2019 and asked them to cancel my contract. They refused to cancel and told me that I have a contract with them till Oct 31st, 2020. I sued Regus in the small claims court in Middlesex County, NJ and came out of the contract. I hope my experience helps other business owners who are stuck with them.
A point to note this company Regus systematically breaks the contract by raising the payment more than 4% annually without any tenant authorization and they increase the payment at will. Also, there is a clause in the Regus contract “Agreement to Arbitrate: Class action Waiver” which protects Regus against a class-action lawsuit from the fraud they are committing.
I would recommend my fellow business owners to stay away from this company Regus.
I am diagnosed with OCD an Americans with Disabilities recognized desease. This is why I needed the mail I had in boxes scanned up to my drop box. This is why I went to Regus in the first place. To hire someone to scan my mail to my drop box and organize my mail into folders. The people at Regus where informed of my legal disability upon my hiring them over the counter.
I hired “over the counter” services to scan 3 years of my mail, organize it into hanging folders by month and upload the scans to my drop box. This was agreed to and I gave the counter woman, “Angela” my credit card to charge the $280 dollars estimated to do the work. She kept the card number (without my knowledge) on file to charge for the work as it progressed.
I also asked if I could have my “corporate” Post Office send me next day folders once or twice a month and alert me when that mail arrived. I was never alerted.
Several months passed, my card was being charged, I assumed for this work and when I dropped by to see how the work had progressed, I was informed the lady working on it had quit and a new person was on it. I asked if any post office folders had arrived and they said no. However important documents had been sent by my corporate Post Office.
This went on for about a year, during that year, when checking my file boxes I discovered 4 next day envelopes I had never been alerted about that had been sent over the last 4 months. In that batch was urgent IRS communications that caused a default issue for my business.
Another one of these envelopes was thrown out by another Regus employee that had my vehicle registration it and I had to redo that entire process.
All of this was in preparation for my move back to Wyoming, primarily I just wanted my old mail scanned or organized. This job just never got done and I was given excuses after excuses. I also came to realize they had been charging my card every month without authorization and that amount had now reached over $1200 and the scanned and organized mail never occurred.
There is a lot more to this story, like the office personnel making comments to me my company was not doing well from reading my bank statements and correspondence (a total violation of my privacy).
This year 2020 in February in disgust I came to the office to pick up the promised completion of the job and found it still had not been done. I picked up all my boxes of unsorted, unfiled and un scanned mail, verbally told them to stop charging me and threatened to file a lawsuit for their unprofessional and outright theft from my credit card.
The following month I got charged again while in the process of moving and the surge of Covid 19 cases occurring in the US.
In April finding that I had again been charged I called Regus and talked to Anthony. He informed me they had nothing signed to charge my card or set up a virtual office and apparently one of the previous office employees had set up a virtual account, without my knowledge or permission and my card was being charged monthly for a service I didn’t ask for or approved.
Furthermore, to legally charge my card, you must have a signed notarized document from me giving you permission to charge me, which you do not have.
This is my formal demand you refund in full all the charges taken from my card and terminate that illegal virtual office false agreement we supposedly have.
When this Covid19 threat is over, and I have not received full refund, I will be filing a civil and small claims lawsuit against you.
Regus has a history (reported on the BBB website) to:
1) fails to finalize leasing agreements upon written request but continues to bill or draft payments beyond the termination date then subsequently turns the balances over to collections;
2) fails to make timely refunds of security deposits; - this is what they are doing to me.
and 3) fails to fully disclose its auto-renewal policies.
Below is a short list of my experiences with Regus. These representatives smiled in my face while ripping me off or ignored my messages and request for assistance. Please do not get mixed up with these people. A lot of their promises were word of mouth and seemed reasonable like parking, etc. I didn't think I'd need that in writing but it turns out I did. Regus maintains a lot of fake review websites to offset the thousands of complaints.
Regus auto renewed without my permission
Regus excessively charged my account for included services
Regus offered services they did not have
Regus promised parking but provided nothing but excuses.
Regus charged me just for checking to see if I had mail
Regus refused to deal with office theft, blocked police from viewing surveillance camera footage.
Regus blocked my attempts to speak to the corporate office.
Regus 90 Day Notice Required To Cancel Contracts Beyond Reasonable Limits Internet, Nationwide. Because of this our small business is are stuck with a contract that we have no use for a full year. Customer service is unwilling to work with us even though we have been clients for many years.
It is appalling that some businesses continue to work this way, much more concerned about its bottom line than its long term customers.
Regus is worse than used-car salesmen. Extremely sketchy, unprofessional. Stay Away!
I was setting up a new business, and just wanted to purchase a business mail address while I still figuring some other details, like co-working office space. I thought I was purchasing a month-to-month business mail address.
First, the sketchy salesperson NEVER explained they had any options for term length: month-to-month, 3-month contract, and 12-month contracts. She told me the monthly rate and could waive one of the two month deposit fees (they call them "retainer" fees, which is bogus; you aren't retaining them for service. It's a deposit fee). So I paid for a one-month deposit and my first month of the agreement when I signed up for the Virtual Office Mail Box.
Second, I only agreed to the price because the sketchy salesperson made it sound like mail service also included phone reception. At $60+/month that would have been a good deal. It isn't. She mentioned they had that service *also*, but for that service, it's $220/month. $60+/month for only a mailbox is a terrible deal. But I since I figured I would get a more permanent office space solution with a co-working center and planned to then change my mailbox address, I let it slide. I shouldn't have.
Third, two days (just 2!) after I signed up and entered my credit card info, I got a nasty-gram email from Regus saying my invoice was past due. What? How on Earth could that possibly be? I just paid them two days prior. I complained and they said "oh sorry...that was auto-generated". Not professional. Not a good customer experience.
Four, I logged into my account to end the agreement after I found a suitable co-working space, and click through the screens to "Terminate the Agreement." They even sent me an email titled "Confirmation of Termination". But as I find out two weeks after receiving this email, it's only confirming that my agreement will terminate.... at the end of 12 months!
Five, I get a notification from my bank that I've been billed after I thought I cancelled my agreement. I call Regus to find out what's going and on and discover for the **first time ever** that my agreement is for 12 months. The customer service representative tells me that they have month-to-month agreements, 3-month agreements and 12-month agreements at this time. NEVER BEFORE was this mentioned to me at all.
Six, their contract terms (the ones you never read) state you must notify Regus, in writing, 3 months BEFORE your contract end date if you wish to cancel --- OR it automatically renews on you for the same term. That's right: You didn't know you were in a 12 month agreement, and failed to state in writing you want to cancel by month 9 -- guess what: you're on the hook for another 12 months!!
Seven, their contract also says that Regus may cancel the contract on you at their **sole discretion** and if they do, you still owe them ALL of the money for the entire contract length, as if you hadn't been cancelled.
It's one thing to offer options to the client and let them choose with the full facts; it's another to try to trick people into deceptive contracts. Regus is the later.
Like I said: sketchy and unprofessional. Stay away from Regus. They're worse than used-car salesmen.
This location is a sham. I was initially interested in an office at the Winston-Salem location, after receiving multiple emails from the area manager, I felt she was desperate. I began to do my homework and after visiting the office again, finding no one at the front desk, I took a picture of the tenant board and began contacting the ones I could locate online. It seems that the ones I was able to get in touch with were not happy, some said that they were leaving due to the current manager yelling at them in front of others in the lobby when she was confronted with ongoing staffing issues and overcharges. It seems like a nice place, but I do not want to be involved with a company that is mis managed or unprofessional.
I am a Regus Businssworld member. In early July I used a Regus day office in Indiana for which I was automatically billed and I received a payment confirmation receipt from Regus . Several weeks later I received an email from Regus advising me that my account was past due and providing a link for payment. . Believing it could be an email scam I contacted Regus directly but heard nothing. I thereafter received an email from the Regus business center in Indiana telling me my payment was past due. I provided proof that the bill was paid. Nevertheless my account statement showed and continues to show an outstanding balance that is, ironically, not equal to the Indiana charge and seems not to correspond to any invoice for services. I called Regus customer service and the rep agreed something was wrong because! As noted, the outstanding amount did not correspond to a specific invoice. She promised to review and rectify this. She didn't. I called customer service 3 more times and spoke to 3 additional reps who all sympathized with my frustration but who did nothing to assist. One customer service rep confirmed that according to Regus's Businessworld Americas financial records, my credit card was on inexplicably refunded and then partially recharged for the Indiana invoice, causing the outstanding balance.
This was not true and I provided my credit card statement to Regus demonstrating the original charge and showing no refunds or partial recharges. The last rep I spoke with instead said that the outstanding balance in question was apparently misattributed to my account but she couldn't correct it because my account was terminated and sent to collections. Regus clients have no ability to communicate directly with billing, collections, or management and must instead deal with a horribly ineffective customer service staff. I have been unable to resolve this problem and as a result a $71.90 error on Regus's part is likely to negatively impact my credit. Logically I ought to pay it to avoid that problem, but I won't out of principle and I will litigate should Regus not rectify the issue or should it pursue collections.
I regret joining Regus. I'm a small business owner who has been with them since 2014 in various small private offices at their Santa Monica location, but this report also applies to the company as a whole -- all locations are part of the same disfunction.
I didn't realize until this year how much they've been siphoning off money in ways I didn't see, understand or approve.
My experience:
1. Each year, we upgraded offices. They did not account for the original retainer fee each time, but took an additional retainer for the new office - each time. They now owe us 3X retainers now, to the tune of $5477.
2. They refuse to acknowledge 2 recent payments we made via credit card. Our credit card company insists they were paid, and all is equal. And I had to pay the balance of that credit card, so these are very real payments on my end. However, Regus says because they can't find the payments in their records, that it never happened and that they will take funds out of our retainer to cover these "missing" payments.
3. What's more, we also recently discovered that they were charging us for IT based on an old paradigm. For nearly 2 years they've been offering IT as low as $89 for all devices (or $99 if including a VOIP phone). However, we have continued to be charged the old rate for our device package - $225 - for this every month since. We had to do some deep investigation with our peers in the space to discover this inequity.
4. We also have been battling with them for charging us for extra parking spaces, over and over again, in the past 7 months. It turns out that HQ took the power away from their center staff to remove these charges, so we couldn't have them removed regardless of the obvious error. As a result, we continue to see these erroneous charges on our statements and the auto-pay forces us to pay for them. We continued to point these out but no action has been taken to remove the recurring errors.
5. As a bandaid, they put "credits" on our bill for some of those errors, and other minor charge errors.
6. There are two big issues with those credits -
- First they don't add up properly to the correct amount. They have repeatedly under-credited us and failed to acknowledge their math errors, or have ignored additional overcharges.
- Second, these "credits" never actually reduce our real payments. When the auto-pay deducts from our credit card, it removes the entire billed amount regardless of any credits applied, leaving a negative balance on our account - and not in our pockets.
7. When we tried to call the phone number listed on our credit card statement, that number is no longer in service.
8. When we ask the center managers to help us, they are helpless against the Regus machine. We get so angry and they are taking all the heat despite their inability to act, due to controls set by HQ.
9. Despite being paid up with Regus, and despite being owed thousands of dollars from Regus, we are now getting scary emails from "accounting" that our membership is being revoked for non-payment, that the amount supposedly still due will be seized from our bloated retainer. There is no phone number for us to refute this. They do not reply to the emails. What's more, included in that scary email is a phantom charge for another $3000+ that can't be explained. It's pure insanity.
Only the center managers reply. They try to help. But they are simply disempowered cogs in this corporate machine. Also, the accounting was such a mess on the corporate end that they couldn't even make sense of everything until I printed out every single statement, email and payment since 2014, and walked them through it one transaction at a time.
To date, they owe my small company several thousands of dollars. For a big corporation like Regus, this is a rounding error. For my small company, it is a noticeable chunk of my annual budget being taken away from us like a bully takes a poor kid's lunch money on the school play ground.
If you have a similar experience, to any of this, or can help me fight this, please let me know. I hear there are class action suits pending, and another one being formed. There must be something that can be done to keep them from siphoning off thousands of dollars from small business owners.
This business follows unethical tricks to overcharge you. My 3-month virtual mail agreement ended on January, and then I started renewing month-to-month. The service became too expense -- $180/mo for just having them forward a few envelopes (many times only single envelope a month). And so I decided to cancel before it renews for additional month. I call them over the phone, and guess what? You cannot cancel, you need to give us 60-day notice. That means, whenever you want to cancel, expect to be ripped off about $360 for unwanted service.
Is there any real need for this notice? Absolutely not. It is not like they need to look for a replacement "virtual tenant", there is absolutely no monetary damage from cancelling without notice, especially when you do it before it actually renews, many respectable and reputable service providers will even issue a refund if you cancel within few days of an account renewal, but the key word is "respectable".
After the shocking discovery that I have to pay $360 just to get cancelled, I just discovered tha Regus is notorious for treating customers this way, some have even made a website regus-sucks.com and many are interested in class action lawsuit. My probelm seems to be a very common one. This is long overdue, some lawyer or some legal company must really start looking into the malpractices of this business before many more fall victim to them.
Back in Oct I received a letter from these people stating that I owed for a payday loan of 1450.00 and that if I agreeed to pay it it would be reduced to 450.00. I filed for bankruptcy in 2013 and all payday loans were included in the bankruptcy. Then today 12/11/15 I get another call from them saying that a loan I took out and never repaid was turned over to them for collection the amount of the loan was 300.00 if I could pay it off today. I explained to the person on the phone that I filed bankruptcy and all payday loans were included she stated that if i did not pay today they would put it on my credit and it would be there for seven years. The dates that she gave me for the loan and the date that it was supposely deposited into my account did not match because I no longer had an account with that bank. I told her to do what she needed to do and to please don't call me any more.