My account was closed the Friday before Labor Day. Total surprised! Although I had $2,000 in my account. They told me that I COULD NOT withdraw any money for 15 days! They also woud NOT allow me to close the account.
I had my account 4 months without any issues, NONE! They also did not hare any information on what was the reason to close the account. Finally, after one week of demanding my money, they agreed to close the account and return my money.
I was with Regions Bank from 2013-2018. I had an overdraft charge from them of $235 until January 2020 when I had paid them off. They had told me that an 8 cents or more credit had been added to my account. I had opened up a new account with them in February 2020. I had paid them $50 to open it up. When my debit card came in the mail, I had ordered something for $12.99 online as well as bought things physically in stores.
I just walked downtown to Regions Bank to deposit $5. It had rejected it twice. I just got off the phone with the customer service at Regions Bank. She said since I had a 36 cents overdraft charge on my account for 2 months it had cancelled my account. She said that I had to go pay them 36 cents & open up a new account. She said that the branches are open by appointments only. I feel that is wrong for them to close a customer's account about $0.36 or a $1.00; especially after just opening it two months ago & had only used it one time.
They should just make me give them $0.36 & allow me to use my same account or open up a new account for me free of charge. That is scamming customers. Due to the Coronavirus going around I thought that businesses, companies, & banks were not supposed to be cutting customers off for anything anyway. I remember when I had went to open up this new account two months ago, the Finance Support Specialist 1 had told me that there will be no overdraft charges on this type of checking account that I had chosen.
I have had a credit card with Regions Bank for years now....have never been late with a payment. If you don't have a checking account with Regions you cannot pay on line and have to use a phone system with Regions..so I paid my monthly payment, on time, and got a confirmation number.
Weeks later I started getting calls from Regions collection department that my account was 30 days past due.
I said," not so." and gave them my confirmation number. At this point I was told the payment had been returned. Checked with my bank and they said they had not received anything from Regions for the time period involved, therefore it was not returned for insufficient funds.
I also checked with the three credit bureaus and had already been reported.
When I contacted Regions that it was never received by my bank and asked why it had been returned they couldn't tell me the reason. As the weeks went by, I worked my way up to a supervisor in collections, Micheal Warren. After a couple of weeks and numerous phone calls between us, he turned in a greivance on my behalf to have the 30 days past due report to credit bureaus changed....this would take 30 days.
Weeks pass and I'm contacted by Micheal saying the payment was returned for insufficient funds and I informed him not possible because never got to my bank. After a three way conversation with customer service he agreed the information he had was wrong , the situation was totally messed up and to expect an overtune of the 30 days past due in a couple of days.
A week later I received a letter from Regions saying, and I quote:
"We have reviewed your account history and have determined that the information currently reported is accurate. As a result, no updates have been made to report."
It has been over 3 months now and they still cannot tell why the payment was returned.
I was never notified that the payment was returned and to this date June 14, 2019 they still cannot tell me why the payment was returned.
The regions bank refused a direct deposit causing item to not clear. They applied repeated fees to the account and then when we went to close account I was told they could not and it had to have a exact zero balance for 30 days to close. They would not stop any transaction from coming through. If at any time during the 30 day anything came through it would cause overdrafts and restart the 30 day clock. They took 180 from me they would not give back. They are a scam that refuses to help customers and prefer to generate fees for revenue. They are a scam. Horrible service. We need to create a class action lawsuit.
Loan has been $400 to 425 a month. They told us they wanted to convert to a fix rather than a Heloc 7 years ago. Regions had been our business bank and we did tremendous business with them . Our building burnt down and after the loan officer approved loan they altered the documents to say a 10 day approval. Went on to say that they changed their mind and didn't like the business we were in. Lastly they released $180,000 of our mony to a contractor without checking what stage it was in leaving us upside down over $100,000. Never missed a beat on the loan that they hold on our residence as a second for which we built in 2003 and still reside. They lied to C FPB about trying to offer us help when in fact they told us that they were removing file ( as was told by some minion in the loss mitigation department ) for which she was only a processor. My wife's credit is perfect and although high balances she has the ability and desire to continue to pay this loan off in a timely fashion. Due to the government restrictions posed by the Dodd Frank the banks can hide behind lower credit scores. ALthough my wifes is just about 700 with no missed payments EVER the bank intends on putting this on our credit as a missed payment of $67,000.
These people should be in Jail not doing business with the public in this fashion.
Feb, 2017, James Smith, at Kirby Branch, initiated, instigated, and the only one that had accessed any information for Regions Bank Credit Card services to illegally transferred funds to Chase Credit Card without my authorization from a Regions Credit Card that was Never activated. They can’t provide the legal documentation and authorization that they followed the proper Federal Regulations for banks institutions. I have all of the dates, letters, emails, documentation, and contact information on the employees, supervisors, managers, upper management were illegally involved in this from the various departments at Regions Bank. The middle of Feb, 2017, I only verbally agreed to send card after James Smith stated that I qualified for a zero interest rate credit card, I received the Credit Card in the mail that I verbally agreed James Smith send, but I never Activated the card. I never signed anything, give James or anyone at Regions any authorization or permission to do a balance transfer to my Chase Card.
With that, I don’t know how Regions Bank was able to get away with all of their fraudulent and illegal transactions.
2/23/17 I called Regions Credit Card Services when I received a letter requesting authorization to transfer $1500 to my Chase Credit Card. I talk to Cheryl Miller and her supervisor is Carrie Jackson. She could not do anything to help me since I didn’t know the Line of Credit. They did state that they cannot transfer any funds until the card is activated. Mon 3/6/17 I went online and saw that Regions illegible transferred $1500 balance to my Chase Card without my authorization on a card that was never activated! Chase sent me a letter with a copy of the check, that I requested, with the Incorrect card number. Also Regions charged me $60 transfer fee! Eventually they refunded $60 they promised to my checking account 3/5/17 I called Credit Card Services again and Billy was checking how they got info AND Why did they do transfer especially when the card wasn't activated! Call disconnected & she never called back 3/10/17 Crystal with Credit Card Services said supervisor Craig, Isom, Employee 5024, will call me 3/13/17 Craig called & filed complaint Case number: 170328-002138 GSYS total systems handles the charges. Advised will report investigation that may take 30-90 days. Craig’s Mgr is Julie Godette also aware Craig gave me the Chase Credit Card number 2 times. BOTH times were incorrect since he said 2817 which 2811 is correct. Chase sent me a letter with a copy of the check, that I requested, with the Incorrect card number. 3/19/17 James Smith was the Only one that did this since he knew that my Chase Card started accruing interest, & Able to access Chase Info with recent Chase Transactions & Payments without my providing card number or even signing/authorizing anything. 3/18-3/28/27 Attempted to resolve and find how James did it with Lou Evans Kirby Branch Manager, James Smith Boss 3/28/17 Contacted Regional Branch Manager, Brian Raiteri’s and communication started with Brian’s Asst. Tanya Millican 4/25/17 left message Michael Pardue Brian's Boss 901-580-5743 He past the buck back to Brian Raiteri & Asst Tonya Millican
5/11 - 5/27/17 collection Dept constantly calling 5/27/17 Tonya stated she told collections dept to stop calling me Brian Raiteri, Regional Branch Manager, stated: The Complaint filed 3/13/17 was cancelled. Brian continued : "Based on your expressed concerns, we also initiated a full inquiry into the events of your visit to the Kirby Branch and in to your conversations with the associate, James Smith, who works at that location. As a Regions policy, we do not disclose the findings of any internal research when dealing with associates. "The results of our internal investigation will not be disclosed.” However, if any wrong doing is found, we do consider that a serious matter and act in strict accordance with our company's policy. 6/2/17 - 8/25/27 Regions attempted to settle with letters from their Attorney. I talked to an attorney, that billed by hour, but graciously consulted & Provided me specifics get in settlement to protect me! Regions said they’d me payoff the credit card balance in full, close the credit card, close all my family & my accounts, and Only remove negativity they already reported to credit bureaus. Settlements never included items I stated to protect me.
9/25/17, I received a letter stating, "This our final offer - take it or leave it offer. We will not negotiate further. There will not be any additional money given over the amount of the credit card. If you chose not to take this offer, then collections will begin again, up to and including legal action.” "Per your Deposit Agreement, we have the right to end our banking relationship with you at any time. We intend to use that right and end the banking relationship with you.” We will give you 30 days from today to consider our offer. This offer will expire on 10/25/17” 11/3/17 Fri I Received a letter from Brent Pyatt, Regions Dispute Department for $1,800 be paid in full. Several late charges, interest, etc have been added over the months to the initial $1500. Jennifer, CS Rep Dispute Dept profusely apologized stating that on June 29, 2017, Cooperate satisfied the balance, that the letter was sent in error, and I should have never received it especially 4 month later! Jennifer stated that Regions will remove the negative reports to 3 credit bureaus Jennifer said she’d relay my concerns to her supervisor Renee Edwards and call back with respond to: -Why wasn’t I notified they satisfied the debt in June? -Why did they report negativity on my credit to the 3 credit bureaus? -Why was Brian Rateria Regions Divisional Branch Mgr harassing, threatening, & trying to settle If satisfied? 11/8/17, Ms Edwards was very unprofessional and only stated they’d initiate a report to credit bureaus to remove debt.
On 11/13/17 I filed a credit disputes with with Transunion. On 11/15, I received confirmation of their investigation which may take 30 days. 10/30/17 Brian Rateria sent letters to my dad and my daughter that Regions will close all of their accounts in 30 days. Brian even unprofessionally called my dad and upset him stating that he could keep his account if he removed me which would create a lot of legal and practical ramifications. Dad is mentally capable to handle things m, but he add me since I’m POA, I assist Dad with with financial transactions, and I do a lot of shopping for him since he not physically able to do himself. Understandably, Dad feels pressured in regards his 2 income checks that he depends on to pay his bills that are automatically deposited. It infuriates me seeing how Brian’s demand, has upset, worried, and concerned, my dad to where he’s loosing sleep over something that is only between Regions and me! This has caused a lot of friction between my dad and me. I’m wanting both of us to change banks now with the same arrangements. With the deadline approaching Dad feels pressured now and wants to remove me tomorrow which I’ll respect but as stated this will cause even more friction between Dad and me!
I haven't been able to monitor my account lately because I've been out of reach. I checked my account and noticed a lot of charges and transactions made that I never made. Not only did I not make these charges I haven't used my card. I'm supposed to have overdraft protection but somehow I still get over drafted
My husband and I went to the local branch to open a checking account w/ Regions Bank on Dec. 30, 2015 based on a promotion they were offering of a $200.00 bonus to be deposited to our account after 120 days.
It has been WELL OVER 120 days, and STILL NO money. ALL I'VE GOTTEN HAVE BEEN EXCUSES AND EMPTY APOLOGIES, and I am SICK of it. I've jumped through all the hoops they've asked me to, and fulfilled my end of the deal and FOR WHAT?????
Just like my husband said (and I totally agree)....IF they TRULY wanted to honor their end of the deal, as they CLAIM, then WHY NOT JUST DO IT, INSTEAD OF BLOWING SMOKE ABOUT IT????? JUST DO IT.
It is everyone's choice to do business with this JOKE of a bank that FLAT OUT LIES TO CUSTOMERS, but I must warn you.....PROCEED WITH CAUTION and do not believe anything they tell you.
Regions Bank Reviews
My account was closed the Friday before Labor Day. Total surprised! Although I had $2,000 in my account. They told me that I COULD NOT withdraw any money for 15 days! They also woud NOT allow me to close the account.
I had my account 4 months without any issues, NONE! They also did not hare any information on what was the reason to close the account. Finally, after one week of demanding my money, they agreed to close the account and return my money.
I was with Regions Bank from 2013-2018. I had an overdraft charge from them of $235 until January 2020 when I had paid them off. They had told me that an 8 cents or more credit had been added to my account. I had opened up a new account with them in February 2020. I had paid them $50 to open it up. When my debit card came in the mail, I had ordered something for $12.99 online as well as bought things physically in stores.
I just walked downtown to Regions Bank to deposit $5. It had rejected it twice. I just got off the phone with the customer service at Regions Bank. She said since I had a 36 cents overdraft charge on my account for 2 months it had cancelled my account. She said that I had to go pay them 36 cents & open up a new account. She said that the branches are open by appointments only. I feel that is wrong for them to close a customer's account about $0.36 or a $1.00; especially after just opening it two months ago & had only used it one time.
They should just make me give them $0.36 & allow me to use my same account or open up a new account for me free of charge. That is scamming customers. Due to the Coronavirus going around I thought that businesses, companies, & banks were not supposed to be cutting customers off for anything anyway. I remember when I had went to open up this new account two months ago, the Finance Support Specialist 1 had told me that there will be no overdraft charges on this type of checking account that I had chosen.
I have had a credit card with Regions Bank for years now....have never been late with a payment. If you don't have a checking account with Regions you cannot pay on line and have to use a phone system with Regions..so I paid my monthly payment, on time, and got a confirmation number.
Weeks later I started getting calls from Regions collection department that my account was 30 days past due.
I said," not so." and gave them my confirmation number. At this point I was told the payment had been returned. Checked with my bank and they said they had not received anything from Regions for the time period involved, therefore it was not returned for insufficient funds.
I also checked with the three credit bureaus and had already been reported.
When I contacted Regions that it was never received by my bank and asked why it had been returned they couldn't tell me the reason. As the weeks went by, I worked my way up to a supervisor in collections, Micheal Warren. After a couple of weeks and numerous phone calls between us, he turned in a greivance on my behalf to have the 30 days past due report to credit bureaus changed....this would take 30 days.
Weeks pass and I'm contacted by Micheal saying the payment was returned for insufficient funds and I informed him not possible because never got to my bank. After a three way conversation with customer service he agreed the information he had was wrong , the situation was totally messed up and to expect an overtune of the 30 days past due in a couple of days.
A week later I received a letter from Regions saying, and I quote:
"We have reviewed your account history and have determined that the information currently reported is accurate. As a result, no updates have been made to report."
It has been over 3 months now and they still cannot tell why the payment was returned.
I was never notified that the payment was returned and to this date June 14, 2019 they still cannot tell me why the payment was returned.
The regions bank refused a direct deposit causing item to not clear. They applied repeated fees to the account and then when we went to close account I was told they could not and it had to have a exact zero balance for 30 days to close. They would not stop any transaction from coming through. If at any time during the 30 day anything came through it would cause overdrafts and restart the 30 day clock. They took 180 from me they would not give back. They are a scam that refuses to help customers and prefer to generate fees for revenue. They are a scam. Horrible service. We need to create a class action lawsuit.
After 4 months of messing around and false promises inc approval letters and verification.
The sellers being sooo patient in the deal
REGIONS DECLINED THE MORTGAGE AT THE ELEVENTH HOUR……
COSTING EVERYONE IN THE LINE HUGE MONEY AND TIME and loss of a DREAM HOME
Don’t ever get a mortgage from REGIONS BANK
Stay away
Loan has been $400 to 425 a month. They told us they wanted to convert to a fix rather than a Heloc 7 years ago. Regions had been our business bank and we did tremendous business with them . Our building burnt down and after the loan officer approved loan they altered the documents to say a 10 day approval. Went on to say that they changed their mind and didn't like the business we were in. Lastly they released $180,000 of our mony to a contractor without checking what stage it was in leaving us upside down over $100,000. Never missed a beat on the loan that they hold on our residence as a second for which we built in 2003 and still reside. They lied to C FPB about trying to offer us help when in fact they told us that they were removing file ( as was told by some minion in the loss mitigation department ) for which she was only a processor. My wife's credit is perfect and although high balances she has the ability and desire to continue to pay this loan off in a timely fashion. Due to the government restrictions posed by the Dodd Frank the banks can hide behind lower credit scores. ALthough my wifes is just about 700 with no missed payments EVER the bank intends on putting this on our credit as a missed payment of $67,000.
These people should be in Jail not doing business with the public in this fashion.
Feb, 2017, James Smith, at Kirby Branch, initiated, instigated, and the only one that had accessed any information for Regions Bank Credit Card services to illegally transferred funds to Chase Credit Card without my authorization from a Regions Credit Card that was Never activated. They can’t provide the legal documentation and authorization that they followed the proper Federal Regulations for banks institutions. I have all of the dates, letters, emails, documentation, and contact information on the employees, supervisors, managers, upper management were illegally involved in this from the various departments at Regions Bank. The middle of Feb, 2017, I only verbally agreed to send card after James Smith stated that I qualified for a zero interest rate credit card, I received the Credit Card in the mail that I verbally agreed James Smith send, but I never Activated the card. I never signed anything, give James or anyone at Regions any authorization or permission to do a balance transfer to my Chase Card.
With that, I don’t know how Regions Bank was able to get away with all of their fraudulent and illegal transactions.
2/23/17 I called Regions Credit Card Services when I received a letter requesting authorization to transfer $1500 to my Chase Credit Card. I talk to Cheryl Miller and her supervisor is Carrie Jackson. She could not do anything to help me since I didn’t know the Line of Credit. They did state that they cannot transfer any funds until the card is activated. Mon 3/6/17 I went online and saw that Regions illegible transferred $1500 balance to my Chase Card without my authorization on a card that was never activated! Chase sent me a letter with a copy of the check, that I requested, with the Incorrect card number. Also Regions charged me $60 transfer fee! Eventually they refunded $60 they promised to my checking account 3/5/17 I called Credit Card Services again and Billy was checking how they got info AND Why did they do transfer especially when the card wasn't activated! Call disconnected & she never called back 3/10/17 Crystal with Credit Card Services said supervisor Craig, Isom, Employee 5024, will call me 3/13/17 Craig called & filed complaint Case number: 170328-002138 GSYS total systems handles the charges. Advised will report investigation that may take 30-90 days. Craig’s Mgr is Julie Godette also aware Craig gave me the Chase Credit Card number 2 times. BOTH times were incorrect since he said 2817 which 2811 is correct. Chase sent me a letter with a copy of the check, that I requested, with the Incorrect card number. 3/19/17 James Smith was the Only one that did this since he knew that my Chase Card started accruing interest, & Able to access Chase Info with recent Chase Transactions & Payments without my providing card number or even signing/authorizing anything. 3/18-3/28/27 Attempted to resolve and find how James did it with Lou Evans Kirby Branch Manager, James Smith Boss 3/28/17 Contacted Regional Branch Manager, Brian Raiteri’s and communication started with Brian’s Asst. Tanya Millican 4/25/17 left message Michael Pardue Brian's Boss 901-580-5743 He past the buck back to Brian Raiteri & Asst Tonya Millican
5/11 - 5/27/17 collection Dept constantly calling 5/27/17 Tonya stated she told collections dept to stop calling me Brian Raiteri, Regional Branch Manager, stated: The Complaint filed 3/13/17 was cancelled. Brian continued : "Based on your expressed concerns, we also initiated a full inquiry into the events of your visit to the Kirby Branch and in to your conversations with the associate, James Smith, who works at that location. As a Regions policy, we do not disclose the findings of any internal research when dealing with associates. "The results of our internal investigation will not be disclosed.” However, if any wrong doing is found, we do consider that a serious matter and act in strict accordance with our company's policy. 6/2/17 - 8/25/27 Regions attempted to settle with letters from their Attorney. I talked to an attorney, that billed by hour, but graciously consulted & Provided me specifics get in settlement to protect me! Regions said they’d me payoff the credit card balance in full, close the credit card, close all my family & my accounts, and Only remove negativity they already reported to credit bureaus. Settlements never included items I stated to protect me.
9/25/17, I received a letter stating, "This our final offer - take it or leave it offer. We will not negotiate further. There will not be any additional money given over the amount of the credit card. If you chose not to take this offer, then collections will begin again, up to and including legal action.” "Per your Deposit Agreement, we have the right to end our banking relationship with you at any time. We intend to use that right and end the banking relationship with you.” We will give you 30 days from today to consider our offer. This offer will expire on 10/25/17” 11/3/17 Fri I Received a letter from Brent Pyatt, Regions Dispute Department for $1,800 be paid in full. Several late charges, interest, etc have been added over the months to the initial $1500. Jennifer, CS Rep Dispute Dept profusely apologized stating that on June 29, 2017, Cooperate satisfied the balance, that the letter was sent in error, and I should have never received it especially 4 month later! Jennifer stated that Regions will remove the negative reports to 3 credit bureaus Jennifer said she’d relay my concerns to her supervisor Renee Edwards and call back with respond to: -Why wasn’t I notified they satisfied the debt in June? -Why did they report negativity on my credit to the 3 credit bureaus? -Why was Brian Rateria Regions Divisional Branch Mgr harassing, threatening, & trying to settle If satisfied? 11/8/17, Ms Edwards was very unprofessional and only stated they’d initiate a report to credit bureaus to remove debt.
On 11/13/17 I filed a credit disputes with with Transunion. On 11/15, I received confirmation of their investigation which may take 30 days. 10/30/17 Brian Rateria sent letters to my dad and my daughter that Regions will close all of their accounts in 30 days. Brian even unprofessionally called my dad and upset him stating that he could keep his account if he removed me which would create a lot of legal and practical ramifications. Dad is mentally capable to handle things m, but he add me since I’m POA, I assist Dad with with financial transactions, and I do a lot of shopping for him since he not physically able to do himself. Understandably, Dad feels pressured in regards his 2 income checks that he depends on to pay his bills that are automatically deposited. It infuriates me seeing how Brian’s demand, has upset, worried, and concerned, my dad to where he’s loosing sleep over something that is only between Regions and me! This has caused a lot of friction between my dad and me. I’m wanting both of us to change banks now with the same arrangements. With the deadline approaching Dad feels pressured now and wants to remove me tomorrow which I’ll respect but as stated this will cause even more friction between Dad and me!
I haven't been able to monitor my account lately because I've been out of reach. I checked my account and noticed a lot of charges and transactions made that I never made. Not only did I not make these charges I haven't used my card. I'm supposed to have overdraft protection but somehow I still get over drafted
My husband and I went to the local branch to open a checking account w/ Regions Bank on Dec. 30, 2015 based on a promotion they were offering of a $200.00 bonus to be deposited to our account after 120 days.
It has been WELL OVER 120 days, and STILL NO money. ALL I'VE GOTTEN HAVE BEEN EXCUSES AND EMPTY APOLOGIES, and I am SICK of it. I've jumped through all the hoops they've asked me to, and fulfilled my end of the deal and FOR WHAT?????
Just like my husband said (and I totally agree)....IF they TRULY wanted to honor their end of the deal, as they CLAIM, then WHY NOT JUST DO IT, INSTEAD OF BLOWING SMOKE ABOUT IT????? JUST DO IT.
It is everyone's choice to do business with this JOKE of a bank that FLAT OUT LIES TO CUSTOMERS, but I must warn you.....PROCEED WITH CAUTION and do not believe anything they tell you.