I was told 0 money down to later find out they used 3800 of a service warranty that I paid for without my knowledge I purchased a 2016 Nissan Altima I took it in to get serviced and was approached by a sales person told me I qualified for the VIP SALES which means I put 0 money down get a lower apr and my payments reduced. so I agreed. when I went into the finance office I sat down the manager again said congrats no money down blah blah blah. NOTHING WAS EVERY MENTIONED ABOUT MY 2016 WARRANTY. I called into get info about my 2017 warrenty and the lady asked me do I want to cancel it and get my refund back because I don't need 2 paid policys I said yes I do she sent me cancelation form I filled out and returned back in I called a week later to follow up and she said oh I see the policy was cancelled by the dealership. my though to myself was how can and why did they cancel a policy I paid for? so I call dealership all day finally get ahold of nat cruz in charge of warrantys.
she looked up my info and stated my warranty was cancelled refund amount of 3800 was applied to my down payment for new car? wait what??????? I was told I have 0 down?? then I pulled out my bill of sale and of course down payment was entered 1 for 3800 and another for 4000. I would never put 7800 as a down payment. how can they use my warranty refund without telling me? and then tell me more then 3 times I am putting 0 down. they should not be aloud to do this to people. I want my 3800 dollars back for my refund I paid for it with my 2016. Also was charged another 3800 on the new car I was sold the 2017. so that's 8000 of warrentys I was sold. and they did not tell me they were using any 2016 warrenty reumbersement for a down payment. I WANT MY 3800 BACK... 0 DOWN MEANS 0 DOWN.
Reed Nissan Motors Reviews
I was told 0 money down to later find out they used 3800 of a service warranty that I paid for without my knowledge I purchased a 2016 Nissan Altima I took it in to get serviced and was approached by a sales person told me I qualified for the VIP SALES which means I put 0 money down get a lower apr and my payments reduced. so I agreed. when I went into the finance office I sat down the manager again said congrats no money down blah blah blah. NOTHING WAS EVERY MENTIONED ABOUT MY 2016 WARRANTY. I called into get info about my 2017 warrenty and the lady asked me do I want to cancel it and get my refund back because I don't need 2 paid policys I said yes I do she sent me cancelation form I filled out and returned back in I called a week later to follow up and she said oh I see the policy was cancelled by the dealership. my though to myself was how can and why did they cancel a policy I paid for? so I call dealership all day finally get ahold of nat cruz in charge of warrantys.
she looked up my info and stated my warranty was cancelled refund amount of 3800 was applied to my down payment for new car? wait what??????? I was told I have 0 down?? then I pulled out my bill of sale and of course down payment was entered 1 for 3800 and another for 4000. I would never put 7800 as a down payment. how can they use my warranty refund without telling me? and then tell me more then 3 times I am putting 0 down. they should not be aloud to do this to people. I want my 3800 dollars back for my refund I paid for it with my 2016. Also was charged another 3800 on the new car I was sold the 2017. so that's 8000 of warrentys I was sold. and they did not tell me they were using any 2016 warrenty reumbersement for a down payment. I WANT MY 3800 BACK... 0 DOWN MEANS 0 DOWN.