I scheduled an appointment for an airbag recall and 50000 servicing.
i arrived at the appointment 15 minutes early, using the time to Armor All my convertible top. With 5 minutes to spare, I attempted to enter the building. A Service Advisor came out of the door quickly, telling me that they would be with me in a minute.
I stood by my car, feet from the door, waiting. The same person then serviced three other cars which came after me.
I called the dealership from my car. The operator assured me that someone would come out to help. I gave up and left.
I have managed service groups in several prominent companies. I don't recall any time where I ignored a customer as described.
Hours later, no contact from Redwood Ford management regarding my visit. I posted a negative Yelp review, and now, this review.
I have decided that since I can't get the recall done without multiple trips to Santa Rosa (60 miles one way), I guess I am going to sell the car and buy something else.
AVOID REDWOOD FORD.
Read their Yelp reviews since Ukiah Ford sold to the new owner of Redwood Ford. The current Redwood Ford failures can be seen at their Yelp page.
Redwood Ford Reviews
I scheduled an appointment for an airbag recall and 50000 servicing.
i arrived at the appointment 15 minutes early, using the time to Armor All my convertible top. With 5 minutes to spare, I attempted to enter the building. A Service Advisor came out of the door quickly, telling me that they would be with me in a minute.
I stood by my car, feet from the door, waiting. The same person then serviced three other cars which came after me.
I called the dealership from my car. The operator assured me that someone would come out to help. I gave up and left.
I have managed service groups in several prominent companies. I don't recall any time where I ignored a customer as described.
Hours later, no contact from Redwood Ford management regarding my visit. I posted a negative Yelp review, and now, this review.
I have decided that since I can't get the recall done without multiple trips to Santa Rosa (60 miles one way), I guess I am going to sell the car and buy something else.
AVOID REDWOOD FORD.
Read their Yelp reviews since Ukiah Ford sold to the new owner of Redwood Ford. The current Redwood Ford failures can be seen at their Yelp page.
Buyer Beware.