My family was a regular visitor to our local Red Lobster for lunch, and occasionally dinner. On average we would visit 3-4 times per month.
One of our favorite dishes is the Sailors Platter, which they only have on their lunch menu. When we have visited for dinner, they have still offered the Sailors Platter, for approximately $3.00 additional, due to it being dinner hour.
On August 4, 2016 we visited during the dinner hour, in the mood for seafood. Our server was Lee S. After being seated, we sat and waited quite some time before he even came over to welcome us, or even get our drink orders. Once we received our drinks (finally), we went to place our meal orders.
We requested 2 sailors platters, to which Lee stated we couldn't get, but he would work something up that would be close in price. We trusted our server to be honest with us. The third plate was honey glazed chicken with wood grilled shrimp, which we have received previously at the dinner hour, exactly like on the lunch menu, but with the additional of a salad for $3.00 additional. Once again, Lee stated that we couldn't get that plate, but he would work something up that would be close in price.
Our food arrived, finally. Drink refills were a challenge. I was beginning to wonder if I needed to go get my own refills.
When the check arrived, I was shocked to see that Lee was NOT honest with us, and what he "worked up" was no where even close to prices we have paid before. For the Sailors Platters, rather than the price of $10.49, he charged us $24.49. For the grilled chicken, rather than the price of $9.79, he charged $19.79.
Service had been so horrible, the worst we had ever encountered, that we paid the bill, left, and I went home and did their survey listed on their receipt. Overall, they received very poor scores from me. On August 10, 2016 I received a call from Red Lobster, of course when I was working. From the voicemail that was left it was very difficult to understand. The callers name sounded like Ann Roskin the general manager at Red Lobster in Spokane, but when I called back about 15 minutes after their call, I was told that their general manager was Andrew. I waited on hold for 15 minutes, then finally hung up. I have a life, and it's not going to be wasted sitting on hold. I again attempted 3 additional calls, which I left my name and my phone number. I even personally went into the restaurant when I was close to it, left my name and number again, since the general manager was not in.
To date, 3 months later, the general manager has not felt that I'm worth being contacted back. In my survey, I stated that I would give a reasonable period of time to have my complaint addressed, before I started posting my experience on social media and sites across the internet. I think 3 months is more than reasonable, so here we go: I personally recommend that every person in America boycot and avoid Red Lobster at all costs. They show that they could give a d**n about a customer, and are more than happy with charging more than DOUBLE for meals. Avoid them.
MY NAME IS EDWARD,I WAS CURRENTLY EMPLOYED BY RED LOBSTER IN FARMINGTON N.M,HERE IS MY STORY.FIRST OFF I WAS A DISHWASER THERE AND WE JUST FINISHED A VERY BUSY NIGHT.I HAVE PTSD AND SOMETIMES I DON,T PAY ATTENTION AS WELL AS OTHERS,ALSO I MAY BLACK OUT AND SAY SOMETHING I MIGHT REGRET LATER!WHICH I DID!! I GUESS I HAD GOTTEN VERY UPSET,CAUSE A LOT OF TIMES YOU WORK ALONE,AND THEN YOU HAVE TO WAIT A COUPLE OF HOURS ON TASHA TO DO END OF DAY!!SO THE NEXT DAY I COME IN THE MANAGER BRETT TOLD ME TO GO HOME,THAT TASHA HAD TOLD HIM EVERYTHING I SAID,I SAID I REALLY APOLOGISE ABOUT THIS.THEN BRETT SAID..DON,T WORRY YOUR NOT FIRED JUST COME BACK TOMORROW AND WELL ALL TALK ABOUT IT.SO I CAME IN THE NEXT DAY,AND BRETT AND LOY, THE BOSS MET ME AT A TABLE,THE FUNNY THING ABOUT THIS IS THAT THERE WAS NO MEDIATOR THERE.HANDBOOK SAYS THAT YOU ARE SUPPOSED TO HAVE ONE.SO I AGREED THAT I DID HAVE SOME THINGS TO SAY ABOUT BRETT AND THAT I WAS VERY SORRY,AND I REMINDED THEM ABOUT MY PTSD.LOY SAID THAT DID,NT MATTER THAT,S JUST AN ANNOYING THING YOU HAVE, SHE SAID!THEN LOY TELLS ME THAT THE MANAGER TASHA SIGNED A FORM THAT SAID I CALLED AND SAID THAT I HAD QUIT.WHY WOULD I DO THAT AND THEN JUST SHOW UP FOR WORK??DOES NOT MAKE SENSE!I ALSO HAD ASKED IF I COULD CONTACT ROBIN, OUR DISTRICK MANAGER,AND WAS NOT GIVEN THAT INFO..WHY??I HAD ALREADY WORKED FOR RED LOBSTER FOR 12 YEARS,AND DID,NT SEE THIS COMING FROM THEM!!SO LOY HANDS ME THIS FORM THAT SAYS I QUIT.TELLS ME I HAVE 2 CHOICES,SIGN THE FORM THAT SAYS I QUIT,IF I DON,T SIGN IT THEN THEY WILL JUST FIRE ME AND GIVE ME A BAD REVIEW WHEN OTHER EMPLOYS CALL ABOUT ME!! I LOOKED OVER AT BRETT AND SAID..YOU TOLD ME I WAS NOT GETTING FIRED..HE SAID OH WELL IN COMMENT!!THIS IS VERY ILLEGAL,AND I WISH SOMETHING WILL BE DONE ABOUT THIS,I AM ALSO A HEART PATIENT WITH 4 HEART ATTACKS AND DO NOT NEED THIS STREES ON MY HEART!!OVERALL I WAS VERY DISSAPOINTED WITH RED LOBSTER!!OH YEA ,THE RED LOBSTER IN QUESTION IS IN FARMINGTON NM.PHONE NUMBER IS .THANK YOU ALL FOR YOUR TIME!
Red Lobster Hospitality LLC. Reviews
My family was a regular visitor to our local Red Lobster for lunch, and occasionally dinner. On average we would visit 3-4 times per month.
One of our favorite dishes is the Sailors Platter, which they only have on their lunch menu. When we have visited for dinner, they have still offered the Sailors Platter, for approximately $3.00 additional, due to it being dinner hour.
On August 4, 2016 we visited during the dinner hour, in the mood for seafood. Our server was Lee S. After being seated, we sat and waited quite some time before he even came over to welcome us, or even get our drink orders. Once we received our drinks (finally), we went to place our meal orders.
We requested 2 sailors platters, to which Lee stated we couldn't get, but he would work something up that would be close in price. We trusted our server to be honest with us. The third plate was honey glazed chicken with wood grilled shrimp, which we have received previously at the dinner hour, exactly like on the lunch menu, but with the additional of a salad for $3.00 additional. Once again, Lee stated that we couldn't get that plate, but he would work something up that would be close in price.
Our food arrived, finally. Drink refills were a challenge. I was beginning to wonder if I needed to go get my own refills.
When the check arrived, I was shocked to see that Lee was NOT honest with us, and what he "worked up" was no where even close to prices we have paid before. For the Sailors Platters, rather than the price of $10.49, he charged us $24.49. For the grilled chicken, rather than the price of $9.79, he charged $19.79.
Service had been so horrible, the worst we had ever encountered, that we paid the bill, left, and I went home and did their survey listed on their receipt. Overall, they received very poor scores from me. On August 10, 2016 I received a call from Red Lobster, of course when I was working. From the voicemail that was left it was very difficult to understand. The callers name sounded like Ann Roskin the general manager at Red Lobster in Spokane, but when I called back about 15 minutes after their call, I was told that their general manager was Andrew. I waited on hold for 15 minutes, then finally hung up. I have a life, and it's not going to be wasted sitting on hold. I again attempted 3 additional calls, which I left my name and my phone number. I even personally went into the restaurant when I was close to it, left my name and number again, since the general manager was not in.
To date, 3 months later, the general manager has not felt that I'm worth being contacted back. In my survey, I stated that I would give a reasonable period of time to have my complaint addressed, before I started posting my experience on social media and sites across the internet. I think 3 months is more than reasonable, so here we go: I personally recommend that every person in America boycot and avoid Red Lobster at all costs. They show that they could give a d**n about a customer, and are more than happy with charging more than DOUBLE for meals. Avoid them.
MY NAME IS EDWARD,I WAS CURRENTLY EMPLOYED BY RED LOBSTER IN FARMINGTON N.M,HERE IS MY STORY.FIRST OFF I WAS A DISHWASER THERE AND WE JUST FINISHED A VERY BUSY NIGHT.I HAVE PTSD AND SOMETIMES I DON,T PAY ATTENTION AS WELL AS OTHERS,ALSO I MAY BLACK OUT AND SAY SOMETHING I MIGHT REGRET LATER!WHICH I DID!! I GUESS I HAD GOTTEN VERY UPSET,CAUSE A LOT OF TIMES YOU WORK ALONE,AND THEN YOU HAVE TO WAIT A COUPLE OF HOURS ON TASHA TO DO END OF DAY!!SO THE NEXT DAY I COME IN THE MANAGER BRETT TOLD ME TO GO HOME,THAT TASHA HAD TOLD HIM EVERYTHING I SAID,I SAID I REALLY APOLOGISE ABOUT THIS.THEN BRETT SAID..DON,T WORRY YOUR NOT FIRED JUST COME BACK TOMORROW AND WELL ALL TALK ABOUT IT.SO I CAME IN THE NEXT DAY,AND BRETT AND LOY, THE BOSS MET ME AT A TABLE,THE FUNNY THING ABOUT THIS IS THAT THERE WAS NO MEDIATOR THERE.HANDBOOK SAYS THAT YOU ARE SUPPOSED TO HAVE ONE.SO I AGREED THAT I DID HAVE SOME THINGS TO SAY ABOUT BRETT AND THAT I WAS VERY SORRY,AND I REMINDED THEM ABOUT MY PTSD.LOY SAID THAT DID,NT MATTER THAT,S JUST AN ANNOYING THING YOU HAVE, SHE SAID!THEN LOY TELLS ME THAT THE MANAGER TASHA SIGNED A FORM THAT SAID I CALLED AND SAID THAT I HAD QUIT.WHY WOULD I DO THAT AND THEN JUST SHOW UP FOR WORK??DOES NOT MAKE SENSE!I ALSO HAD ASKED IF I COULD CONTACT ROBIN, OUR DISTRICK MANAGER,AND WAS NOT GIVEN THAT INFO..WHY??I HAD ALREADY WORKED FOR RED LOBSTER FOR 12 YEARS,AND DID,NT SEE THIS COMING FROM THEM!!SO LOY HANDS ME THIS FORM THAT SAYS I QUIT.TELLS ME I HAVE 2 CHOICES,SIGN THE FORM THAT SAYS I QUIT,IF I DON,T SIGN IT THEN THEY WILL JUST FIRE ME AND GIVE ME A BAD REVIEW WHEN OTHER EMPLOYS CALL ABOUT ME!! I LOOKED OVER AT BRETT AND SAID..YOU TOLD ME I WAS NOT GETTING FIRED..HE SAID OH WELL IN COMMENT!!THIS IS VERY ILLEGAL,AND I WISH SOMETHING WILL BE DONE ABOUT THIS,I AM ALSO A HEART PATIENT WITH 4 HEART ATTACKS AND DO NOT NEED THIS STREES ON MY HEART!!OVERALL I WAS VERY DISSAPOINTED WITH RED LOBSTER!!OH YEA ,THE RED LOBSTER IN QUESTION IS IN FARMINGTON NM.PHONE NUMBER IS .THANK YOU ALL FOR YOUR TIME!