Things started out well enough with the first vacation we booked through them in November 2020. When Jaime Martinez called in Dec 2020 with "a deal" we thought sure why not? We had the previous good experience. But, I guess good con men lure you in with the first deal, right? We booked the 3 travel items we had for 2021 and paid up front. A total of $4389.00.
The first trip was to be a Spring Break trip to Destin, Florida with the kids (8 & 10). We get to the airport April 26th and we have NO airline tickets in the system! We show them our supposed confirmation from Jaime. Nope, no tickets. Mr. Martinez doesn't answer phone or emails; in fact calls say number no longer working. Texts go through but no reply. We call the hotel; yes they have our reservation; yes there is a card on file. We say OK, but we have to drive as there are no flights available. We get to Florida the next day, exhausted. Then we find out Mr. Martinez's card was declined and they gave our room away, but can put us in the last room in the hotel. OK, we do that and have to pay for it. The vacation is salvaged and we go home. So we paid Martinez once and then had to pay for it all again. Plus, I had to eat the car rental of $700 because I did that online and it was non-refundable.
After two and half weeks of sending insults over text Martinez finally replies. Not so much as a sorry is offered. I say we want our money back for all the trips. Martinez says they will refund the $991.00 for the Florida trip and that the second trip is already booked and he can send confirmations if we will just go ahead and use it. We finally agree to use the second booked trip and say give us the $991. Also, cancel the 3rd trip and refund that money. We will stick with trip number two. He did send flight confirmations and we kept checking them.
Trip number two was a trip to Washington to see my 93 year old Uncle and his wife. With much anxiety we go to the airport in KC and take off fine. We land in Portland, OR to find a voicemail from Martinez saying there is a problem with the hotel that was supposed to already be booked because we had paid for in December. This trip was in May. Anyway, I call the hotel and talk to the clerk. She said the card is declined. Says Mr .Martinez told her to "just let us check in anyway and he would fix it". I have a statement from her. She tells us we need to pay if we are going to still stay at this lovely hotel in Camas, WA. So, I pay the $535.00 charge. Again, I inform Martinez how angry we are and we expect the $991 and this money to be returned now.
We finish our visit and head back to the Portland, OR airport. We try to check in and can't. See the agent. In the time we had been in Washington area Mr. Martinez's card was charged back for our airline tickets. If we wanted to fly home we had to pay for the tickets AGAIN. What are our choices? We pay up.
Upon return we inform Martinez we want the full $1641 for the two trips we paid for in December and we sure as heck want to cancel the November Mexico trip and want that $2748 back too. I opened disputes with the credit card company (Barclays Mastercard) but they are useless to provide help. "Work with the merchant to get your refund" is all they offer in way of help. Martinez keeps saying he will refund our money but NEVER follows through. I even offer to let him pay it back in installments. Not one dime yet. It is now August 2021 and I still don't have a refund. I filed a complaint with the Better Business Bureau and contacted the fraud unit in Minneapolis. But, just never ever do business with this criminal. You will wind up paying twice!
The reason I mentioned time shares is that is how they found us. His sale of our Krystal membership went even worse than their travel planning and the deal fell through as Mr. Martinez never produced the funds to close the deal after 13 months. We wound up losing $1080 on that because we still paid our fee to use the property for our weeks assured we would get it back on the close of the sale. We didn't use the week as the closing was always just around the corner.
I opened a complaint with the Better Business Bureau that serves Minneapolis. They can't enforce any law but they try to mitigate the situation to no avail.
By the way, I cannot find them listed as a tenant in the property they have on their website.
Do not give Mr. Martinez or his company any money.
Recycle Your Time Share Now Reviews
Things started out well enough with the first vacation we booked through them in November 2020. When Jaime Martinez called in Dec 2020 with "a deal" we thought sure why not? We had the previous good experience. But, I guess good con men lure you in with the first deal, right? We booked the 3 travel items we had for 2021 and paid up front. A total of $4389.00.
The first trip was to be a Spring Break trip to Destin, Florida with the kids (8 & 10). We get to the airport April 26th and we have NO airline tickets in the system! We show them our supposed confirmation from Jaime. Nope, no tickets. Mr. Martinez doesn't answer phone or emails; in fact calls say number no longer working. Texts go through but no reply. We call the hotel; yes they have our reservation; yes there is a card on file. We say OK, but we have to drive as there are no flights available. We get to Florida the next day, exhausted. Then we find out Mr. Martinez's card was declined and they gave our room away, but can put us in the last room in the hotel. OK, we do that and have to pay for it. The vacation is salvaged and we go home. So we paid Martinez once and then had to pay for it all again. Plus, I had to eat the car rental of $700 because I did that online and it was non-refundable.
After two and half weeks of sending insults over text Martinez finally replies. Not so much as a sorry is offered. I say we want our money back for all the trips. Martinez says they will refund the $991.00 for the Florida trip and that the second trip is already booked and he can send confirmations if we will just go ahead and use it. We finally agree to use the second booked trip and say give us the $991. Also, cancel the 3rd trip and refund that money. We will stick with trip number two. He did send flight confirmations and we kept checking them.
Trip number two was a trip to Washington to see my 93 year old Uncle and his wife. With much anxiety we go to the airport in KC and take off fine. We land in Portland, OR to find a voicemail from Martinez saying there is a problem with the hotel that was supposed to already be booked because we had paid for in December. This trip was in May. Anyway, I call the hotel and talk to the clerk. She said the card is declined. Says Mr .Martinez told her to "just let us check in anyway and he would fix it". I have a statement from her. She tells us we need to pay if we are going to still stay at this lovely hotel in Camas, WA. So, I pay the $535.00 charge. Again, I inform Martinez how angry we are and we expect the $991 and this money to be returned now.
We finish our visit and head back to the Portland, OR airport. We try to check in and can't. See the agent. In the time we had been in Washington area Mr. Martinez's card was charged back for our airline tickets. If we wanted to fly home we had to pay for the tickets AGAIN. What are our choices? We pay up.
Upon return we inform Martinez we want the full $1641 for the two trips we paid for in December and we sure as heck want to cancel the November Mexico trip and want that $2748 back too. I opened disputes with the credit card company (Barclays Mastercard) but they are useless to provide help. "Work with the merchant to get your refund" is all they offer in way of help. Martinez keeps saying he will refund our money but NEVER follows through. I even offer to let him pay it back in installments. Not one dime yet. It is now August 2021 and I still don't have a refund. I filed a complaint with the Better Business Bureau and contacted the fraud unit in Minneapolis. But, just never ever do business with this criminal. You will wind up paying twice!
The reason I mentioned time shares is that is how they found us. His sale of our Krystal membership went even worse than their travel planning and the deal fell through as Mr. Martinez never produced the funds to close the deal after 13 months. We wound up losing $1080 on that because we still paid our fee to use the property for our weeks assured we would get it back on the close of the sale. We didn't use the week as the closing was always just around the corner.
I opened a complaint with the Better Business Bureau that serves Minneapolis. They can't enforce any law but they try to mitigate the situation to no avail.
By the way, I cannot find them listed as a tenant in the property they have on their website.
Do not give Mr. Martinez or his company any money.