Realty Executives managed our property after we made a military move out of state. While gone, we were told an inspection was completed and that our house was "immaculate." Soon after, we encountered furnace issues on the property. After multiple repairs, the repairman told us we had a mouse infestation. It was the renter's responsibility per contract to hire an exterminator. However, it wasn't enforced at all for weeks of me complaining, and even when a company put out poison, the feces was never cleaned.
I had a potential buyer for the house, set up an appointment to show it, and was met with absolute filth. There was dog poop on the floor, mouse feces so bad that it was even on the kitchen range hood, broken doors, holes in walls, trash all throughout the 3 acres and in the lagoon, paint on the floors, and overall destruction to the property.
When we told Realty Executives, they threatened the tenants with charges, but they also kept extending their lease.
They seemed to side with the tenants over everything. We were unable to get the renters out for an additional 10 or so days after their contract had ended. Upon their vacancy, our house was trashed. Realty Executives assessed the damage at 1440.80 and sent the renters to collections. The renter and I were in touch when she stated that they planned on paying collections after tax returns. Nearly one year later I expressed to her that I never received payment and that’s when she sent me a receipt that showed she did, in fact, pay. Realty Executives had had our money for four months.
None of my contact information had changed, they simply never paid us. I was told by Realty Executives that it was my responsibility to claim my money, not theirs to pay me. They cut me a check when I called them on this, however they took out $432 for collections fees. This company is unethical. They didn’t do what we hired them to do and they never informed us of collection fees. It’s not in any paperwork I have. Nor did they tell me that the service I paid for was my responsibility to follow up on. I wonder how many people never get paid. We finally sold our house for $10,000 less than it was worth before we rented it out. The heartache this company caused my family is insane. They were happy to take our money for nothing.
Realty Executives Fort Leonard Wood, LLC Reviews
Realty Executives managed our property after we made a military move out of state. While gone, we were told an inspection was completed and that our house was "immaculate." Soon after, we encountered furnace issues on the property. After multiple repairs, the repairman told us we had a mouse infestation. It was the renter's responsibility per contract to hire an exterminator. However, it wasn't enforced at all for weeks of me complaining, and even when a company put out poison, the feces was never cleaned.
I had a potential buyer for the house, set up an appointment to show it, and was met with absolute filth. There was dog poop on the floor, mouse feces so bad that it was even on the kitchen range hood, broken doors, holes in walls, trash all throughout the 3 acres and in the lagoon, paint on the floors, and overall destruction to the property.
When we told Realty Executives, they threatened the tenants with charges, but they also kept extending their lease.
They seemed to side with the tenants over everything. We were unable to get the renters out for an additional 10 or so days after their contract had ended. Upon their vacancy, our house was trashed. Realty Executives assessed the damage at 1440.80 and sent the renters to collections. The renter and I were in touch when she stated that they planned on paying collections after tax returns. Nearly one year later I expressed to her that I never received payment and that’s when she sent me a receipt that showed she did, in fact, pay. Realty Executives had had our money for four months.
None of my contact information had changed, they simply never paid us. I was told by Realty Executives that it was my responsibility to claim my money, not theirs to pay me. They cut me a check when I called them on this, however they took out $432 for collections fees. This company is unethical. They didn’t do what we hired them to do and they never informed us of collection fees. It’s not in any paperwork I have. Nor did they tell me that the service I paid for was my responsibility to follow up on. I wonder how many people never get paid. We finally sold our house for $10,000 less than it was worth before we rented it out. The heartache this company caused my family is insane. They were happy to take our money for nothing.