My husband and I bought our first home three years ago. Nine months after our purchase, when new tenants arrived, we realized two things: The first being, that we bought next to a horrible rental property, d**n it. And the second, that it was horrible because it's manager, Chet Judd, clearly doesn't care how awful his tenants are to an entire community. My family moved two months ago due to the incessant dog problems coming from his tenants. His dogs (Chet Judd, as far as I'm concerned), are on my property daily. Pima Animal Control Center is too understaffed to have credible call times to assist our ongoing case. That is, until I spoke to a top PACC representative this week, the one that will be receiving documents from my husband and I this evening, attn directly to her, at her request.
We will be vigilant and collect security camera record of EVERY LAST incident of Chet Judd's tenants harassing not only my family for years on end, but the entire neighborhood. We will continue to endure hundreds of dollars in costs to continue this pursuit- after all, my children are at stake.
This designated broker ripped off my familiy of our dream home the moment we bought it by robbing us of a peaceful place to safely live. Judd will receive more priority mail this week containing continued time-stamped photos of his tenants harassing behaviors. Sheriffs will be called again on his tenants for breaking IAH's set in place and to combat Judd's neglect; mismanagement.
Chet Judd insists that there must be an arrest made before he can step in, because showing continued law breaking with our recordings just isn't enough. Eleven police reports and six PACC reports in the last six months tells a pale story for our family and neighborhood.
Judd's idea of keeping a community safe and liveable clearly rests deep in his pockets, right there with the owner's pocket lining. Karma is cruel and on one wild, varied schedule. Beware of Real Property Management Rincon, they're shysters.
If I could give a lower score than this, I would. Our negative experiences with RPM Rincon started while we were signing the lease. Unfortunately, we were in a tight spot and needed to find a place quickly. I'll outline all of the problems we've experienced below:
1. They charge a $250 "advertising fee" that is due alongside your first month's rent and deposit.
2. Our rent is not the amount advertised. Our rent was marketed as $600. Instead, we have to pay an additional $12 a month for a "processing fee."
3. I filed a report about an abandoned car on the property. Their solution was to send an eviction notice to everyone living on the property, including myself. The CSR blamed the "poorly worded" email on her secretary. The car is still here.
4. Our heating unit was not working properly, so I filed a maintenance request. The people they sent out stripped the entire unit, stealing all the parts. Since then, we have been repeatedly ignored on our complaints and requests for maintenance. We have gone over a month without heat, during the coldest months of the year. Our space heaters don't adequately heat the home, and have skyrocketed our electric bill.
These guys have a very negative reputation, and I would encourage everyone to take this reputation seriously. Alongside the countless negative reviews, KGUN9 reported that they frequently try to shaft tenants out of their deposits, while also trying to slap them with a cleaning bill that is far beyond the scope of any work that could possibly be necessary. I expect that we will be forced to contact City Code Enforcement, likely move out due to breach of our lease agreement, and will undoubtedly not receive our deposit back.
DO NOT DO ANY BUSINESS WITH THIS COMPANY. IT NEEDS TO CRASH AND BURN, AND DOES NOT DESERVE TO BE IN OPERATION.
PLEASE stay away from this company. The negative online reviews are all true -although they hard to believe. We went without heat in the winter, without AC in the summer, we went nearly a month without a dishwasher.. This company insisted a key to the home be given to the service people. We have small children here and there is only one master key. Instead of changing the lock etc for the side gate, they then insisted we leave the gste open 24/7. Fine. Next we recieve a letter for a 240.00 adm fee. The office worker at RPM RINCON could not tell me what the fee was about. She called me "hon" stated "i cant help you" so I said "thank you sweet heart"-and then she began to yell at me and hung up the telephone. This company id based on fraud. It was even investigated by KGUN 9 on your side. Please save yourself the hassle, frustration and stress and find an honest rental company. I wish I would have listened.
We moved into our new rental very quickly after a job promotion which would relocate us to Tucson. I was certain I wanted this house even after only seeing it online. We scheduled an appointment with the realtor for a viewing, but when I didn’t answer her call the morning of our appointment she didn’t want to waste her time driving all the way out there. My husband and I took a look around the perimeter of the house in her absence. Just before we left we gave the front door a try… to our surprise it was unlocked. These homeowners trusted their house to RPI, and it was sitting completely unlocked, in an area that RPI employees don’t drive to frequently because it’s too far away. How long was it left open?
We rented anyway. Upon rental the house was dirty like young children had lived their prior with a little damage here and there from what seemed to be a cat but we didn’t mind cleaning it up and making it ours. There is a large fan in the living room however that only worked by remote control, and the house did not come with it, so we requested it. We never received a remote OR a response to the request.
During our first week there, the master closet clothing bar feel completely off, I submitted a maintenance request online. With no response even after following up several times by phone and email. No one called me back until I threated to fix it myself and send an invoice, our clothes laid on the floor for over 2 weeks. At that time, I asked for the fan remote again…. with no response.
RPI does quarterly inspections of rentals, so every 3 months they will come out and take a look at the condition of the home. MOST of the time you will receive notice of their entry as mandated by law but on 2 occasions the inspector pulled up as I was leaving for work stating “didn’t you receive the email”. I didn’t receive an email, and both times the letter version came after the inspection had occurred. I never really minded, and both times I just walked back in the house and completed the inspection with them on the spot. They check; all major appliances, look for leaks, major damage, condition of the landscaping, air filters to have been changed, vents cleaned, and overall condition of the house. All of my inspections, even at a moment’s notice were completely compliant.
RPI will also send companies out to make renters comply with HOA standards such as landscaping issues. Even after the quarterly inspections somehow they thought we needed our yard fixed up a bit as they sent a landscaping company out to us, from another city, to complete yard work and intended to bill us for it. When this company arrived at the house, my son stopped them until he could reach my husband. The company had no issues waiting for my son to reach one of us since our yard was one of the best maintained yards on the block. My husband’s company does landscaping, and they maintained our yard on a regular basis. The representative from this landscaping company that they sent, took pictures of our yard so he could prove that he never should have been sent in the first place.
We were never late with our rent, we always paid the full amount on time through their online website. They charge a surcharge of $4.00 every time you pay rent. It is not the website or the company on the back end who processes the payment who charges that fee it is RPI. I’ve rented for 20 years, I’ve had much exposure to this website and most property management companies do not charge you a monthly fee to pay your rent, but they do on top of admin fees.
Fast forward to December 2015, I logged on to the website and made my normal rental payment. A few days later when reconciling my household budgets, I saw that rent had not been taken from my accounts, I emailed RPI right away to see what had happened. I did not want to send it again, not knowing what happened and have it pull rent twice. I got no response to emails and voicemails for days to follow. When I did hear from RPI, it was an eviction notice! Luckily or unluckily depending on how you see the rest of this issue, the notice had a real person’s contact information on it. Me and this person fought for 2 weeks while I tried to simply pay my rent. I was reluctant to submit again through the site not knowing why it failed in the first time. She knew the whole time what had happened and did not inform me, but rather just let it go continuing to tack more and more fees on my account. She would tell me “I didn’t even see that you logged in”, but yet I was sending her screen shots clearly showing that I had been in the website and my account attempting to troubleshoot. Several times I logged in just to pay again while we figured it out, but you can’t pay less that the total amount rent PLUS fees and I didn’t feel I should have sustained so many fees given that we were actively working on getting resolution to the issue. I decided to just bring a money order to them for the amount that I owed in person, while we figured things out, I logged into the site and got the total (fees and rent) then brought a money order to RPI, I confirmed the next day that it was received she said “yes, I received your money order but you still have a balance of $170 on your account”. I didn’t understand since I made the money order in the total amount due shown on the website the night prior. She said “for additional late fees”. In the end I sustained nearly $300 in fees!
This after RPI finding out why my rent wasn’t successfully submitted, but they could see that I tried to pay it on time.
This after ME reaching out to them every day to figure out what happened with no response until they sent an eviction notice.
This after my never being late or having issues with billing prior, and continuing to send them screen shots of what the site looked like on my end and asking them for help on getting my rent paid
When I made all payments, they made no attempts to reach back out to me in order to apologize or to refund any sustained fees. I retained every conversation we had so that I could have a record of how absurdly this company conducts business.
We resigned another year lease in November just before the above issue, because even with the other things listed I still loved the house and I really didn’t mind drop in inspections. I honestly would never have mentioned it at all if the above issue and the deposit issue that I’m about to describe didn’t happen. a few weeks later my husband’s company promoted him back to our original location. Much to my surprise RPI didn’t fine us anything to break the lease. My hopes were that we were finally rid of this company and that we could just move out on a good note with them.
It’s important to know that during our time in Tucson that I only worked outside of the home 1-2 days a week, I gladly maintained every aspect of our home full time; to include a routine and rigorous cleaning schedule. So even prior to our knowing we would move, the house was cleaner than when we moved in. My (adult) son and I took the entire week of prior to move in order to pack and clean. My parents came into town to help pack and clean on Christmas day. In each room we pulled all the boxes and belongings to the middle so that we could effectively clean every inch of the house. We moved out on December 28th, 2016, we had movers come and move all of our belongings. I left just before the movers to transport our dog, and to arrive at the new house before the movers to let them in, my son stayed behind to finish up cleaning any mess created by the movers and to allow access to our steam cleaning company. The steam cleaners did not show; I will accept all payments due for the carpet cleaning.
After I was moved into my new place and settled I realized that I had left 2 items in the old house
My guest bathroom rug was in the dryer (having wanted to wash it last thing on the last day for packing)
And professional grade concentrated weed killer, as state above my husband maintained the yard with assistance of his company’s landscaping department. The movers didn’t move it because it’s chemicals and my son thought it was one of those things that came with the house (like touch up paint etc)
I again reached out to RPI asking if it was at all possible to coordinate a pickup of these items if they weren’t thrown away upon final inspection. I got zero response……
Also important to know
My son is in the military; he knows how to finish up the cleaning in an empty house
I have rented houses for almost 20 years of my adult life, I know what is expected upon departure.
I have never lost even a portion of a deposit until now
I generally receive notice of my returned deposits pretty quickly, and it seemed that RPI was taking a bit longer than I anticipated to receive my end of account statement. I logged onto the rental site to see if there were any final costs due that could be effecting why my deposits weren’t returned. My access had been removed so I called…. Again with no response! I had to keep calling each day until I someone would answer. She said “we are running late getting your deposit to you but you should see it in a few days”. I thought, great, no problem.
Then I received the letter post marked January 29th…literally a month later, stating that I would get back $0.00 of the $995 I put down to move in. It listed exactly these costs…to the penny, keeping my deposits.
Real Property Management Rincon Reviews
My husband and I bought our first home three years ago. Nine months after our purchase, when new tenants arrived, we realized two things: The first being, that we bought next to a horrible rental property, d**n it. And the second, that it was horrible because it's manager, Chet Judd, clearly doesn't care how awful his tenants are to an entire community. My family moved two months ago due to the incessant dog problems coming from his tenants. His dogs (Chet Judd, as far as I'm concerned), are on my property daily. Pima Animal Control Center is too understaffed to have credible call times to assist our ongoing case. That is, until I spoke to a top PACC representative this week, the one that will be receiving documents from my husband and I this evening, attn directly to her, at her request.
We will be vigilant and collect security camera record of EVERY LAST incident of Chet Judd's tenants harassing not only my family for years on end, but the entire neighborhood. We will continue to endure hundreds of dollars in costs to continue this pursuit- after all, my children are at stake.
This designated broker ripped off my familiy of our dream home the moment we bought it by robbing us of a peaceful place to safely live. Judd will receive more priority mail this week containing continued time-stamped photos of his tenants harassing behaviors. Sheriffs will be called again on his tenants for breaking IAH's set in place and to combat Judd's neglect; mismanagement.
Chet Judd insists that there must be an arrest made before he can step in, because showing continued law breaking with our recordings just isn't enough. Eleven police reports and six PACC reports in the last six months tells a pale story for our family and neighborhood.
Judd's idea of keeping a community safe and liveable clearly rests deep in his pockets, right there with the owner's pocket lining. Karma is cruel and on one wild, varied schedule. Beware of Real Property Management Rincon, they're shysters.
If I could give a lower score than this, I would. Our negative experiences with RPM Rincon started while we were signing the lease. Unfortunately, we were in a tight spot and needed to find a place quickly. I'll outline all of the problems we've experienced below:
1. They charge a $250 "advertising fee" that is due alongside your first month's rent and deposit.
2. Our rent is not the amount advertised. Our rent was marketed as $600. Instead, we have to pay an additional $12 a month for a "processing fee."
3. I filed a report about an abandoned car on the property. Their solution was to send an eviction notice to everyone living on the property, including myself. The CSR blamed the "poorly worded" email on her secretary. The car is still here.
4. Our heating unit was not working properly, so I filed a maintenance request. The people they sent out stripped the entire unit, stealing all the parts. Since then, we have been repeatedly ignored on our complaints and requests for maintenance. We have gone over a month without heat, during the coldest months of the year. Our space heaters don't adequately heat the home, and have skyrocketed our electric bill.
These guys have a very negative reputation, and I would encourage everyone to take this reputation seriously. Alongside the countless negative reviews, KGUN9 reported that they frequently try to shaft tenants out of their deposits, while also trying to slap them with a cleaning bill that is far beyond the scope of any work that could possibly be necessary. I expect that we will be forced to contact City Code Enforcement, likely move out due to breach of our lease agreement, and will undoubtedly not receive our deposit back.
DO NOT DO ANY BUSINESS WITH THIS COMPANY. IT NEEDS TO CRASH AND BURN, AND DOES NOT DESERVE TO BE IN OPERATION.
PLEASE stay away from this company. The negative online reviews are all true -although they hard to believe. We went without heat in the winter, without AC in the summer, we went nearly a month without a dishwasher.. This company insisted a key to the home be given to the service people. We have small children here and there is only one master key. Instead of changing the lock etc for the side gate, they then insisted we leave the gste open 24/7. Fine. Next we recieve a letter for a 240.00 adm fee. The office worker at RPM RINCON could not tell me what the fee was about. She called me "hon" stated "i cant help you" so I said "thank you sweet heart"-and then she began to yell at me and hung up the telephone. This company id based on fraud. It was even investigated by KGUN 9 on your side. Please save yourself the hassle, frustration and stress and find an honest rental company. I wish I would have listened.
We moved into our new rental very quickly after a job promotion which would relocate us to Tucson. I was certain I wanted this house even after only seeing it online. We scheduled an appointment with the realtor for a viewing, but when I didn’t answer her call the morning of our appointment she didn’t want to waste her time driving all the way out there. My husband and I took a look around the perimeter of the house in her absence. Just before we left we gave the front door a try… to our surprise it was unlocked. These homeowners trusted their house to RPI, and it was sitting completely unlocked, in an area that RPI employees don’t drive to frequently because it’s too far away. How long was it left open?
We rented anyway. Upon rental the house was dirty like young children had lived their prior with a little damage here and there from what seemed to be a cat but we didn’t mind cleaning it up and making it ours. There is a large fan in the living room however that only worked by remote control, and the house did not come with it, so we requested it. We never received a remote OR a response to the request.
During our first week there, the master closet clothing bar feel completely off, I submitted a maintenance request online. With no response even after following up several times by phone and email. No one called me back until I threated to fix it myself and send an invoice, our clothes laid on the floor for over 2 weeks. At that time, I asked for the fan remote again…. with no response.
RPI does quarterly inspections of rentals, so every 3 months they will come out and take a look at the condition of the home. MOST of the time you will receive notice of their entry as mandated by law but on 2 occasions the inspector pulled up as I was leaving for work stating “didn’t you receive the email”. I didn’t receive an email, and both times the letter version came after the inspection had occurred. I never really minded, and both times I just walked back in the house and completed the inspection with them on the spot. They check; all major appliances, look for leaks, major damage, condition of the landscaping, air filters to have been changed, vents cleaned, and overall condition of the house. All of my inspections, even at a moment’s notice were completely compliant.
RPI will also send companies out to make renters comply with HOA standards such as landscaping issues. Even after the quarterly inspections somehow they thought we needed our yard fixed up a bit as they sent a landscaping company out to us, from another city, to complete yard work and intended to bill us for it. When this company arrived at the house, my son stopped them until he could reach my husband. The company had no issues waiting for my son to reach one of us since our yard was one of the best maintained yards on the block. My husband’s company does landscaping, and they maintained our yard on a regular basis. The representative from this landscaping company that they sent, took pictures of our yard so he could prove that he never should have been sent in the first place.
We were never late with our rent, we always paid the full amount on time through their online website. They charge a surcharge of $4.00 every time you pay rent. It is not the website or the company on the back end who processes the payment who charges that fee it is RPI. I’ve rented for 20 years, I’ve had much exposure to this website and most property management companies do not charge you a monthly fee to pay your rent, but they do on top of admin fees.
Fast forward to December 2015, I logged on to the website and made my normal rental payment. A few days later when reconciling my household budgets, I saw that rent had not been taken from my accounts, I emailed RPI right away to see what had happened. I did not want to send it again, not knowing what happened and have it pull rent twice. I got no response to emails and voicemails for days to follow. When I did hear from RPI, it was an eviction notice! Luckily or unluckily depending on how you see the rest of this issue, the notice had a real person’s contact information on it. Me and this person fought for 2 weeks while I tried to simply pay my rent. I was reluctant to submit again through the site not knowing why it failed in the first time. She knew the whole time what had happened and did not inform me, but rather just let it go continuing to tack more and more fees on my account. She would tell me “I didn’t even see that you logged in”, but yet I was sending her screen shots clearly showing that I had been in the website and my account attempting to troubleshoot. Several times I logged in just to pay again while we figured it out, but you can’t pay less that the total amount rent PLUS fees and I didn’t feel I should have sustained so many fees given that we were actively working on getting resolution to the issue. I decided to just bring a money order to them for the amount that I owed in person, while we figured things out, I logged into the site and got the total (fees and rent) then brought a money order to RPI, I confirmed the next day that it was received she said “yes, I received your money order but you still have a balance of $170 on your account”. I didn’t understand since I made the money order in the total amount due shown on the website the night prior. She said “for additional late fees”. In the end I sustained nearly $300 in fees!
This after RPI finding out why my rent wasn’t successfully submitted, but they could see that I tried to pay it on time.
This after ME reaching out to them every day to figure out what happened with no response until they sent an eviction notice.
This after my never being late or having issues with billing prior, and continuing to send them screen shots of what the site looked like on my end and asking them for help on getting my rent paid
When I made all payments, they made no attempts to reach back out to me in order to apologize or to refund any sustained fees. I retained every conversation we had so that I could have a record of how absurdly this company conducts business.
We resigned another year lease in November just before the above issue, because even with the other things listed I still loved the house and I really didn’t mind drop in inspections. I honestly would never have mentioned it at all if the above issue and the deposit issue that I’m about to describe didn’t happen. a few weeks later my husband’s company promoted him back to our original location. Much to my surprise RPI didn’t fine us anything to break the lease. My hopes were that we were finally rid of this company and that we could just move out on a good note with them.
It’s important to know that during our time in Tucson that I only worked outside of the home 1-2 days a week, I gladly maintained every aspect of our home full time; to include a routine and rigorous cleaning schedule. So even prior to our knowing we would move, the house was cleaner than when we moved in. My (adult) son and I took the entire week of prior to move in order to pack and clean. My parents came into town to help pack and clean on Christmas day. In each room we pulled all the boxes and belongings to the middle so that we could effectively clean every inch of the house. We moved out on December 28th, 2016, we had movers come and move all of our belongings. I left just before the movers to transport our dog, and to arrive at the new house before the movers to let them in, my son stayed behind to finish up cleaning any mess created by the movers and to allow access to our steam cleaning company. The steam cleaners did not show; I will accept all payments due for the carpet cleaning.
After I was moved into my new place and settled I realized that I had left 2 items in the old house
My guest bathroom rug was in the dryer (having wanted to wash it last thing on the last day for packing)
And professional grade concentrated weed killer, as state above my husband maintained the yard with assistance of his company’s landscaping department. The movers didn’t move it because it’s chemicals and my son thought it was one of those things that came with the house (like touch up paint etc)
I again reached out to RPI asking if it was at all possible to coordinate a pickup of these items if they weren’t thrown away upon final inspection. I got zero response……
Also important to know
My son is in the military; he knows how to finish up the cleaning in an empty house
I have rented houses for almost 20 years of my adult life, I know what is expected upon departure.
I have never lost even a portion of a deposit until now
I generally receive notice of my returned deposits pretty quickly, and it seemed that RPI was taking a bit longer than I anticipated to receive my end of account statement. I logged onto the rental site to see if there were any final costs due that could be effecting why my deposits weren’t returned. My access had been removed so I called…. Again with no response! I had to keep calling each day until I someone would answer. She said “we are running late getting your deposit to you but you should see it in a few days”. I thought, great, no problem.
Then I received the letter post marked January 29th…literally a month later, stating that I would get back $0.00 of the $995 I put down to move in. It listed exactly these costs…to the penny, keeping my deposits.