This complaint concerns Ray Chevrolet in Fox Lake, Illinois.
On Friday, November 10, I went to Ray Chevrolet under the impression (from tralking to Francisco on the phone) that the $15,407.00 Kellly Blue Book value would be honored for the sale of my 2016 Nissan Leaf SL model with about 3,000 miles on it. Francisco assured me on the phone that this would be the case, subject to final appraisal at the dealership. I actually expected that the paperwork would be prepared before I got there. I expected to get a quote for selling my Leaf, and another quote for a trade in for a 2017 Chevrolet Bolt.
But it was a terrible experience. Managers who were supposed to manage did no management,. Chris, who was supposed to appraise my car was distracted by a couple of women, sluffing me off to Hector, who knew nothing about the Kelly Blue Book appraisal or the spare tire and jack in the trunk. Hector who was supposed to be working on the paperwork disappeared for ten and fifteen minutes at a time. No explanation as to where he went. No explanation as to when he would be back. After waiting for an hour, two "appraisers" sat down with me and screwed me out of a thousand dollars in value for the car. One said $14,500. The other one said $15,000.00. So this is the brilliant customer service at Ray Chevrolet?
At a time of decreasing population in northeastern Illinois, and declining new car sales, one would think Ray Chevrolet would strive to gain new customers, who would come back year after year to buy cars at Ray Chevrolet. However, it was clear to me that Ray Chevrolet had no interest in selling me new or used cars in the future. All they cared about was the profit they could make today.
Hector, Chris, Francisco, and whoever the "manager" was showed no interest in obtaining my long term business at Ray Chevrolet, so they will get their wish.
Add to this the blatant sexism shown by Chris and one can quickly see the employees at Ray Chevrolet need a serious course in customer courtesy and satisfaction. Something only the owner of the dealership, Ray Scarpelli needs to address if he expects to gain new customers in the future.
I was looking to sell my car and was doing research on Kelley blue book for an instant offer. Ray Chevrolet in fox lake happens to be the dealer in my area that KBB works with. Within 30 seconds of me submitting the info on KBB and getting my 3 day guarantee pricing, someone from the dealer calls me. I set up an appointment for 2 days later figuring it's within my 3 day guarantee pricing. The same person that called me also sent me an email stating that because they are in partnership with kbb that they can offer me $500-$2500 more than my guaranteed pricing. So I drive the 30-40 minutes in the middle of the day (basically not being able to plan anything for that day), and go to the dealership.
The person doing the intake tells me my car is in great condition just like its brand new except the tires are a little less than 50%. He comes back with a price that's $1500 LESS!!! What happened to my guaranteed pricing? What happened to the $500-2500 more than that price? When I got home I reran the KBB and the price dropped. The dealership that's in a partnership with KBB and can offer more than the 3 day guaranteed price will not only not give more than the guaranteed price but won't even consider the guaranteed price!!! I emailed the lady I had talked to on the phone and sent me the email.
She told me she's not sure what happened but she can look into it and get back to me as far as why the offer was less. 2 of the managers emailed me saying if there's anything we can do for you please let me know. I emailed both of them back asking why?? NO ONE has responded back. I sent a couple more emails to the lady following up and nothing. A week later there is NOTHING!!! Is this really how you want to do business? Conning people to come in, not holding up to a guaranteed pricing from someone you're in partnership with, then completely ignoring that person? I get the dealer has no obligation to purchase my car but then say sorry we aren't interested in it. Don't give people the run around.
Ray Chevrolet Reviews
This complaint concerns Ray Chevrolet in Fox Lake, Illinois.
On Friday, November 10, I went to Ray Chevrolet under the impression (from tralking to Francisco on the phone) that the $15,407.00 Kellly Blue Book value would be honored for the sale of my 2016 Nissan Leaf SL model with about 3,000 miles on it. Francisco assured me on the phone that this would be the case, subject to final appraisal at the dealership. I actually expected that the paperwork would be prepared before I got there. I expected to get a quote for selling my Leaf, and another quote for a trade in for a 2017 Chevrolet Bolt.
But it was a terrible experience. Managers who were supposed to manage did no management,. Chris, who was supposed to appraise my car was distracted by a couple of women, sluffing me off to Hector, who knew nothing about the Kelly Blue Book appraisal or the spare tire and jack in the trunk. Hector who was supposed to be working on the paperwork disappeared for ten and fifteen minutes at a time. No explanation as to where he went. No explanation as to when he would be back. After waiting for an hour, two "appraisers" sat down with me and screwed me out of a thousand dollars in value for the car. One said $14,500. The other one said $15,000.00. So this is the brilliant customer service at Ray Chevrolet?
At a time of decreasing population in northeastern Illinois, and declining new car sales, one would think Ray Chevrolet would strive to gain new customers, who would come back year after year to buy cars at Ray Chevrolet. However, it was clear to me that Ray Chevrolet had no interest in selling me new or used cars in the future. All they cared about was the profit they could make today.
Hector, Chris, Francisco, and whoever the "manager" was showed no interest in obtaining my long term business at Ray Chevrolet, so they will get their wish.
Add to this the blatant sexism shown by Chris and one can quickly see the employees at Ray Chevrolet need a serious course in customer courtesy and satisfaction. Something only the owner of the dealership, Ray Scarpelli needs to address if he expects to gain new customers in the future.
I was looking to sell my car and was doing research on Kelley blue book for an instant offer. Ray Chevrolet in fox lake happens to be the dealer in my area that KBB works with. Within 30 seconds of me submitting the info on KBB and getting my 3 day guarantee pricing, someone from the dealer calls me. I set up an appointment for 2 days later figuring it's within my 3 day guarantee pricing. The same person that called me also sent me an email stating that because they are in partnership with kbb that they can offer me $500-$2500 more than my guaranteed pricing. So I drive the 30-40 minutes in the middle of the day (basically not being able to plan anything for that day), and go to the dealership.
The person doing the intake tells me my car is in great condition just like its brand new except the tires are a little less than 50%. He comes back with a price that's $1500 LESS!!! What happened to my guaranteed pricing? What happened to the $500-2500 more than that price? When I got home I reran the KBB and the price dropped. The dealership that's in a partnership with KBB and can offer more than the 3 day guaranteed price will not only not give more than the guaranteed price but won't even consider the guaranteed price!!! I emailed the lady I had talked to on the phone and sent me the email.
She told me she's not sure what happened but she can look into it and get back to me as far as why the offer was less. 2 of the managers emailed me saying if there's anything we can do for you please let me know. I emailed both of them back asking why?? NO ONE has responded back. I sent a couple more emails to the lady following up and nothing. A week later there is NOTHING!!! Is this really how you want to do business? Conning people to come in, not holding up to a guaranteed pricing from someone you're in partnership with, then completely ignoring that person? I get the dealer has no obligation to purchase my car but then say sorry we aren't interested in it. Don't give people the run around.