We signed up for a server with firewall etc with Rackspace for our critical websites. Our Account manager was John.
Rackspace charged my credit cards with un-authorized amounts of $7874.48. Our monthly cost as per the contract was $751 including the Firewall etc. We contacted our Account manager John and he promised to get the un-authorized amount refunded back immediately. Several calls and emails were exchanged with John and every time he promised not to worry – Un-authorized charges will be refunded. John also promised that he will put us on a different level so that such bandwidth overage will not be charged anymore and promised that the amount will be refunded. Our refund request went on with John for over 2-3 months and finally he informed that we need to speak with one Mr. Chance Bonner. Bonner informed not to contact John anymore and he would contact his Finance committee and get back about the refund. Meantime Rackspace did another un-authorized charge on my card for $3467.36 compared to the monthly charge of $751. We were alarmed at that time and immediately contacted Bonner again and other customer service people. Bonner was mostly not available. Other customer service people were extremely rude and un-helpful when we requested them about the un authorized charges. Bonner took another 3 months to get back to us about Un authorized charges. Bonner finally said the credit committee is not willing to refund the money but Bonner can make sure that there will be no overage after 6 months of charging un-authorized amounts. Bonner quit as our account manager and someone else took over the account. Around July 24th we received a call and message from Rackspace that: We have discovered or reasonably believe that your server has been compromised at a system/root level. We asked Rackspace to fix immediately as this is a very critical server and we would lose over $12,000 each day. Server was shut down and we kept on incurring losses everyday. Rackspace did not bother to fix anything. We told them that this is a very critical server and we need this fixed immediately but it did not bother them. It took them over a week to come back and tell us that we need to pay several thousand dollars to go with another server. By this time we had lost over $84,000. All they said after a week that it will cost more money and gave us several options to spend few thousand dollars to create another server. Firewall was provided by Rackspace, Server management was provided by Rackspace, but they did not provide any service of managing their servers nor firewall. If there is a server compromise- they could have replaced or done something to get our business up and running after few hours or at the worst next day. They failed to provide any service. All they wanted was extra money every time and provided no service or negative service. This company has absolutely no service and they are only interested in extorting money by hook or crook. We realized their business practice is not to provide any service at a very high cost.
Ratan Baid Reviews
Rackspace is a money extortion company.
We signed up for a server with firewall etc with Rackspace for our critical websites. Our Account manager was John.
Rackspace charged my credit cards with un-authorized amounts of $7874.48. Our monthly cost as per the contract was $751 including the Firewall etc. We contacted our Account manager John and he promised to get the un-authorized amount refunded back immediately. Several calls and emails were exchanged with John and every time he promised not to worry – Un-authorized charges will be refunded. John also promised that he will put us on a different level so that such bandwidth overage will not be charged anymore and promised that the amount will be refunded. Our refund request went on with John for over 2-3 months and finally he informed that we need to speak with one Mr. Chance Bonner. Bonner informed not to contact John anymore and he would contact his Finance committee and get back about the refund. Meantime Rackspace did another un-authorized charge on my card for $3467.36 compared to the monthly charge of $751. We were alarmed at that time and immediately contacted Bonner again and other customer service people. Bonner was mostly not available. Other customer service people were extremely rude and un-helpful when we requested them about the un authorized charges. Bonner took another 3 months to get back to us about Un authorized charges. Bonner finally said the credit committee is not willing to refund the money but Bonner can make sure that there will be no overage after 6 months of charging un-authorized amounts. Bonner quit as our account manager and someone else took over the account. Around July 24th we received a call and message from Rackspace that: We have discovered or reasonably believe that your server has been compromised at a system/root level. We asked Rackspace to fix immediately as this is a very critical server and we would lose over $12,000 each day. Server was shut down and we kept on incurring losses everyday. Rackspace did not bother to fix anything. We told them that this is a very critical server and we need this fixed immediately but it did not bother them. It took them over a week to come back and tell us that we need to pay several thousand dollars to go with another server. By this time we had lost over $84,000. All they said after a week that it will cost more money and gave us several options to spend few thousand dollars to create another server. Firewall was provided by Rackspace, Server management was provided by Rackspace, but they did not provide any service of managing their servers nor firewall. If there is a server compromise- they could have replaced or done something to get our business up and running after few hours or at the worst next day. They failed to provide any service. All they wanted was extra money every time and provided no service or negative service. This company has absolutely no service and they are only interested in extorting money by hook or crook. We realized their business practice is not to provide any service at a very high cost.