I purchased a Chevy 2008 Colorado pick up truck 4x4 new. It has approx 88,000 miles on it and has never been in a accident or out four wheeling. I bought a 4x4, because we live on a dirt road about 1/2 mi long. The bed started showing cracks with little triangles missing on the drivers side of the bed closist to the cab. The tabs that hold the front grill on, shered off and the grill fell off. I took the truck to Rancho Motors in Victorville, Ca. to repair the parts while it was still under warrenty. They were very understanding and replaced the "plastic tabs" that held the grill on, but said they would have to contact corporate office regarding the crack. As time passed no contact until I had to do it myself. At the time there was no longer a warranty in place.
Corporate investigated my complaint and said, there was nothing the could or would do. I said, it was a manufactureres defect.
This was confirmed by a two collision and auto body repair companies. Both techs inspected the under carrige and bed of the truck and stated that there was no weld penitration and or the welds were to hot. I can see areas near the gate were the tack welds didn't go through. I have photos of the grill and bed of the truck. I now have large cracks on the drivers side, at both tail lights, the gate fell off because the bed sides wobble apart. If I pulled on hte passenger side panel it come ouot approx. 4 inches from the tires. The body looks like it is made out of tin, very thin. I am in the market for a new vehicle and I will never buy a Chevy or GMC.
HORRIBLE and DISHONEST. I bought my Cadillac CTS from Rancho Motors three years ago and it has been nothing but a nightmare since. This July I took it into the service department for an oil change and a diagnostic because the engine light came on. After literally "forgetting" to service my car, a week later I finally got it back. I will also include that I went in and talked to the service manager "Eric" who started crying ... yes, he cried ... because he was apparently upset that my car kept getting forgot about.
The estimate they gave me on the service my car needed was $900. I took it to a local mechanic and had the same job done for half the price. But, the engine light stayed on and he admitted that he couldn't figure out what was wrong. So, I took it back to Rancho on Monday. The timing chain needs to be replaced and it will cost me $2500 (keep in mind, the parts are $800 and the rest is ALL labor.) I again took it to another mechanic and showed them the paperwork that "Will" gave to me. The man giving me the second opinion simply looked up the vin on my car, AND WHAT DO YOU KNOW, there was a recall dating back to 2014 for PREMATURE WEAR on the timing chain on my car. but guess what, it's only good until the car has up to 120,000 (like my car did in July) and now that my car has 123,000 miles on it, I don't qualify for the warranty. "Eric" is very sorry about this. What are the odds, right?
I know for a fact that Rancho Motors knew exactly what was wrong with my car in July but didn't tell me because the $2500 would have come out of their pockets, LIKE IT SHOULD! And they refuse to honor the warranty over 3,000 sorry miles. Meanwhile, my car can break down at any minute and leave me and my kids stranded.
Because I am a women, I was already intimidated to bring my car in on my own. I've had four oil changes done at Rancho Motors and each time it has been a different price. I have no doubt that if I were a man "Eric" would have more respect for me. His tears were a disgrace.
I don't need his tears. I need Rancho Motors to stand by their product. I need to have a safe, reliable car for me and my family. This will not be the last time "Eric" or Rancho Motors hears from me.
I will NEVER buy another car from these people. They are nothing less than crooks.
***EDIT***
Rancho has blocked me from commenting on their Facebook page.
Rancho Motor Company Reviews
I purchased a Chevy 2008 Colorado pick up truck 4x4 new. It has approx 88,000 miles on it and has never been in a accident or out four wheeling. I bought a 4x4, because we live on a dirt road about 1/2 mi long. The bed started showing cracks with little triangles missing on the drivers side of the bed closist to the cab. The tabs that hold the front grill on, shered off and the grill fell off. I took the truck to Rancho Motors in Victorville, Ca. to repair the parts while it was still under warrenty. They were very understanding and replaced the "plastic tabs" that held the grill on, but said they would have to contact corporate office regarding the crack. As time passed no contact until I had to do it myself. At the time there was no longer a warranty in place.
Corporate investigated my complaint and said, there was nothing the could or would do. I said, it was a manufactureres defect.
This was confirmed by a two collision and auto body repair companies. Both techs inspected the under carrige and bed of the truck and stated that there was no weld penitration and or the welds were to hot. I can see areas near the gate were the tack welds didn't go through. I have photos of the grill and bed of the truck. I now have large cracks on the drivers side, at both tail lights, the gate fell off because the bed sides wobble apart. If I pulled on hte passenger side panel it come ouot approx. 4 inches from the tires. The body looks like it is made out of tin, very thin. I am in the market for a new vehicle and I will never buy a Chevy or GMC.
HORRIBLE and DISHONEST. I bought my Cadillac CTS from Rancho Motors three years ago and it has been nothing but a nightmare since. This July I took it into the service department for an oil change and a diagnostic because the engine light came on. After literally "forgetting" to service my car, a week later I finally got it back. I will also include that I went in and talked to the service manager "Eric" who started crying ... yes, he cried ... because he was apparently upset that my car kept getting forgot about.
The estimate they gave me on the service my car needed was $900. I took it to a local mechanic and had the same job done for half the price. But, the engine light stayed on and he admitted that he couldn't figure out what was wrong. So, I took it back to Rancho on Monday. The timing chain needs to be replaced and it will cost me $2500 (keep in mind, the parts are $800 and the rest is ALL labor.) I again took it to another mechanic and showed them the paperwork that "Will" gave to me. The man giving me the second opinion simply looked up the vin on my car, AND WHAT DO YOU KNOW, there was a recall dating back to 2014 for PREMATURE WEAR on the timing chain on my car. but guess what, it's only good until the car has up to 120,000 (like my car did in July) and now that my car has 123,000 miles on it, I don't qualify for the warranty. "Eric" is very sorry about this. What are the odds, right?
I know for a fact that Rancho Motors knew exactly what was wrong with my car in July but didn't tell me because the $2500 would have come out of their pockets, LIKE IT SHOULD! And they refuse to honor the warranty over 3,000 sorry miles. Meanwhile, my car can break down at any minute and leave me and my kids stranded.
Because I am a women, I was already intimidated to bring my car in on my own. I've had four oil changes done at Rancho Motors and each time it has been a different price. I have no doubt that if I were a man "Eric" would have more respect for me. His tears were a disgrace.
I don't need his tears. I need Rancho Motors to stand by their product. I need to have a safe, reliable car for me and my family. This will not be the last time "Eric" or Rancho Motors hears from me.
I will NEVER buy another car from these people. They are nothing less than crooks.
***EDIT***
Rancho has blocked me from commenting on their Facebook page.