I bought a 2 PC Hardtop for a 1996 Geo Tracker. I waited about 3 weeks before it was delivered today. The first thing I noticed was the shipping box was completely open on one side and a corner of the shipping box was torn. I looked inside the shipping box and noticed that everything was bubbled wrapped very well. However, there were no installation instructions or hardware to install the hardtop inside the shipping box. I asked the truck driver to look in his truck for the missing hardware and he said he did not find any. Also, even though the 2 pieces of the 2-pc hardtop were bubble wrapped very well, there were no bracing in the shipped box to keep parts from moving around inside. I called Rally Tops and told the condition in which the hardtop was shipped and to let them know it was missing hardware. The 1st Rep hung up on me.
I called a second time. The 2nd person I talked to told me they would ship the hardware to me as soon as possible and hung up. Terrible customer service. I took the front section of the hardtop out of the bubble wrap to look at it and noticed black paint was sticking to my hand. It had an uneven paint finish. The inside of the front section looked much better with a carpeted finish. I did not inspect the rear section yet. I will for have to wait for the hardware to arrive. I give 2 stars overall for my Geo Tracker 2 PC Hardtop review as follows: 1 star for shipping – shipping parts should not be able to move around inside. 1 star for Customer Service - 1st Rep hung up on me when I complained. 4 stars for the inside finish – the carpeted inside looks great. 1 star for the outside finish – looks like someone painted it with a spray can.
Rally Tops Reviews
I bought a 2 PC Hardtop for a 1996 Geo Tracker. I waited about 3 weeks before it was delivered today. The first thing I noticed was the shipping box was completely open on one side and a corner of the shipping box was torn. I looked inside the shipping box and noticed that everything was bubbled wrapped very well. However, there were no installation instructions or hardware to install the hardtop inside the shipping box. I asked the truck driver to look in his truck for the missing hardware and he said he did not find any. Also, even though the 2 pieces of the 2-pc hardtop were bubble wrapped very well, there were no bracing in the shipped box to keep parts from moving around inside. I called Rally Tops and told the condition in which the hardtop was shipped and to let them know it was missing hardware. The 1st Rep hung up on me.
I called a second time. The 2nd person I talked to told me they would ship the hardware to me as soon as possible and hung up. Terrible customer service. I took the front section of the hardtop out of the bubble wrap to look at it and noticed black paint was sticking to my hand. It had an uneven paint finish. The inside of the front section looked much better with a carpeted finish. I did not inspect the rear section yet. I will for have to wait for the hardware to arrive. I give 2 stars overall for my Geo Tracker 2 PC Hardtop review as follows: 1 star for shipping – shipping parts should not be able to move around inside. 1 star for Customer Service - 1st Rep hung up on me when I complained. 4 stars for the inside finish – the carpeted inside looks great. 1 star for the outside finish – looks like someone painted it with a spray can.