I was scheduled for service on my lawn sprinkler system. A company truck showed up and did work on my across-the-street neighbor's system, and I assumed he would walk across the street to fix mine. Instead he drove off. I called Rainy Days because they charge for travel time from the last job to the next one, and I felt I should not pay that charge. I got a huge run around from the scheduler. When he realized I was not satisfied, he transferred me to the office manager who gave me an even bigger runaround. The story was that the appointments had been scheduled at different times, there were two separate field technicians, and their routes were set days before and could not be changed. The manager kept looping back to "the schedules can't be changed", even though they were looking right at two customer addresses right next to each other in the same time frame. The conversation deteriorated into an argument, and finally I got the office manager to agree I would not be charged for travel time. Three hours later the same technician who had done the work across the street showed up at my house. This made everything Rainy Days told me nothing but one big lie. Because I had no trust left in Rainy Days, I timed to the minute how long the technician worked on my repair. It was 59 minutes. When I received my bill, as promised there was no travel charge, but the work time on sight was padded by 25% to in my opinion cover the travel charge Rainy Days would have collected if I had not called. This company may do good work in the field, but it is run for maximum company profit with no regard for customers. They are dishonest, and experienced at taking advantage of customers. Buyer beware.
Rainy Days Reviews
I was scheduled for service on my lawn sprinkler system. A company truck showed up and did work on my across-the-street neighbor's system, and I assumed he would walk across the street to fix mine. Instead he drove off. I called Rainy Days because they charge for travel time from the last job to the next one, and I felt I should not pay that charge. I got a huge run around from the scheduler. When he realized I was not satisfied, he transferred me to the office manager who gave me an even bigger runaround. The story was that the appointments had been scheduled at different times, there were two separate field technicians, and their routes were set days before and could not be changed. The manager kept looping back to "the schedules can't be changed", even though they were looking right at two customer addresses right next to each other in the same time frame. The conversation deteriorated into an argument, and finally I got the office manager to agree I would not be charged for travel time. Three hours later the same technician who had done the work across the street showed up at my house. This made everything Rainy Days told me nothing but one big lie. Because I had no trust left in Rainy Days, I timed to the minute how long the technician worked on my repair. It was 59 minutes. When I received my bill, as promised there was no travel charge, but the work time on sight was padded by 25% to in my opinion cover the travel charge Rainy Days would have collected if I had not called. This company may do good work in the field, but it is run for maximum company profit with no regard for customers. They are dishonest, and experienced at taking advantage of customers. Buyer beware.