If I could leave negative stars I would.. NEVER use rainforest or let them in your house for any work/repair. They have damaged my condo as well as my neighbors. They sent an incompetent plumber for a job that was way out of his league to fix and handle; he even said that he normally does not handle situations like this.
The job that they needed to do was to fix and move our water shutoff switch along with adding extra pipes. They informed us that they were going to be shutting the water for the whole complex for 4 hours. He explained that this was for it to fully drain... they only let it drain for 1hr and 15 minutes instead of the full 4 hours.
They cut out 5 inches of a 5.5 inch post...which I later found out was one of my structural posts. This along with the leftover moisture and water in my condo, made me feel completely unsafe in my own home throughout this process and I was left not knowing what's next.
My neighbor and I reached out to Carl the VP with Management Trust (horrible company as well) multiple times expressing our joint concern of it not being a safe living condition in both our condos...this is when he informed us someone would be coming out on Monday (4 days after we expressed our concern). They flooded my laundry room as well as my neighbors, and now the drywall is soaked.
They did not have dehumidifiers brought out until 5 days after the flood! They should have done this on Thursday night (the day it occurred) or first thing Friday morning. We have been working with the VP of management trust, Carl (who hired Rainforest plumbing) and had neglected the situation for 5 days. We begged them to send another plumber to help on Thursday when this occurred but Carl's response was "we will have someone out on Monday."
Phil Butler with Rainforest came out on Monday with Carl to "take a look" at this issue. Phil kept calling us "Kiddo" and was beyond rude and disrespectful. He belittled our feelings and this issue. He never once apologized about what happened and was constantly interrupting me. I've had to miss 2.5 weeks from work now and have lost out on commissions (because of their incompetence), as well as them ruining my vacuum, steamer mop, and clothing steamer.
The plumber from rainforest personally HIRED a day laborer to help him (who was being paid by the hour) hence why they cut into the line so fast. They both told my neighbor and I that the day laborer was not licensed or bonded with Rainforest and should not be stepping foot into anyone's place.. the guy was not even wearing a rainforest uniform, since he does not work for that company. When the plumber started flooding our units, he desperately needed the day laborers help and had him in our units (uninvited inside) to help him.
I have video recordings of him in my place as well as carrying stuff out of it too. The day laborer took a bud light from my refrigerator at approximately 5:14pm and drank it in front of me. In return for the beer he helped himself to, he took out my trash that was also soaked from the flood. They stayed for over an hour after he drank that beer. Who is to say that he didn't have any before or more after that.
I have reached out to structural engineers as well as working with a lawyer regarding this MESS. All I want is to be compensated for the work I have missed out on, my household items to be replaced with new ones (since this flood was not my doing) and my utility usage covered. I understand that accidents happen, but this has been unfathomable! They had BST construction (Dashane was so helpful and informative) come out with dehumidifiers on Monday to finally dry up the water in our walls.
He said the machines need to be running for at least 48hrs and they also generate a lot of heat. After hearing that I did check my electric usage and have noticed a severe spike in my usage. Phil told me that "his owner" does what he says, and that he is going to "wash his hands with this situation and pass it to his insurance and just pay the $500 deductible".
I am just so incredibly mind blown with this whole thing and how rude and unprofessional Phil and Carl have been. I never want to hear from or see Phil or anyone from rainforest ever again. Now the trust management and rainforest have "washed their hands with the situation" and are NOT going to fix the situation. I am left with a giant hole in my wall leading into my neighbors pantry and damaged goods. We are beyond ourselves to say the least. I have no words and am mentally exhausted.. My advice is NEVER use rainforest plumbing unless you like incompetence and unfinished jobs..
Rainforest Plumbing and Air Reviews
If I could leave negative stars I would.. NEVER use rainforest or let them in your house for any work/repair. They have damaged my condo as well as my neighbors. They sent an incompetent plumber for a job that was way out of his league to fix and handle; he even said that he normally does not handle situations like this.
The job that they needed to do was to fix and move our water shutoff switch along with adding extra pipes. They informed us that they were going to be shutting the water for the whole complex for 4 hours. He explained that this was for it to fully drain... they only let it drain for 1hr and 15 minutes instead of the full 4 hours.
They cut out 5 inches of a 5.5 inch post...which I later found out was one of my structural posts. This along with the leftover moisture and water in my condo, made me feel completely unsafe in my own home throughout this process and I was left not knowing what's next.
My neighbor and I reached out to Carl the VP with Management Trust (horrible company as well) multiple times expressing our joint concern of it not being a safe living condition in both our condos...this is when he informed us someone would be coming out on Monday (4 days after we expressed our concern). They flooded my laundry room as well as my neighbors, and now the drywall is soaked.
They did not have dehumidifiers brought out until 5 days after the flood! They should have done this on Thursday night (the day it occurred) or first thing Friday morning. We have been working with the VP of management trust, Carl (who hired Rainforest plumbing) and had neglected the situation for 5 days. We begged them to send another plumber to help on Thursday when this occurred but Carl's response was "we will have someone out on Monday."
Phil Butler with Rainforest came out on Monday with Carl to "take a look" at this issue. Phil kept calling us "Kiddo" and was beyond rude and disrespectful. He belittled our feelings and this issue. He never once apologized about what happened and was constantly interrupting me. I've had to miss 2.5 weeks from work now and have lost out on commissions (because of their incompetence), as well as them ruining my vacuum, steamer mop, and clothing steamer.
The plumber from rainforest personally HIRED a day laborer to help him (who was being paid by the hour) hence why they cut into the line so fast. They both told my neighbor and I that the day laborer was not licensed or bonded with Rainforest and should not be stepping foot into anyone's place.. the guy was not even wearing a rainforest uniform, since he does not work for that company. When the plumber started flooding our units, he desperately needed the day laborers help and had him in our units (uninvited inside) to help him.
I have video recordings of him in my place as well as carrying stuff out of it too. The day laborer took a bud light from my refrigerator at approximately 5:14pm and drank it in front of me. In return for the beer he helped himself to, he took out my trash that was also soaked from the flood. They stayed for over an hour after he drank that beer. Who is to say that he didn't have any before or more after that.
I have reached out to structural engineers as well as working with a lawyer regarding this MESS. All I want is to be compensated for the work I have missed out on, my household items to be replaced with new ones (since this flood was not my doing) and my utility usage covered. I understand that accidents happen, but this has been unfathomable! They had BST construction (Dashane was so helpful and informative) come out with dehumidifiers on Monday to finally dry up the water in our walls.
He said the machines need to be running for at least 48hrs and they also generate a lot of heat. After hearing that I did check my electric usage and have noticed a severe spike in my usage. Phil told me that "his owner" does what he says, and that he is going to "wash his hands with this situation and pass it to his insurance and just pay the $500 deductible".
I am just so incredibly mind blown with this whole thing and how rude and unprofessional Phil and Carl have been. I never want to hear from or see Phil or anyone from rainforest ever again. Now the trust management and rainforest have "washed their hands with the situation" and are NOT going to fix the situation. I am left with a giant hole in my wall leading into my neighbors pantry and damaged goods. We are beyond ourselves to say the least. I have no words and am mentally exhausted.. My advice is NEVER use rainforest plumbing unless you like incompetence and unfinished jobs..