Installers did not bore attachment holes in Concrete Slab as per their stated proceedures. They simply placed their securement bolts into the Rails to camoflage their incompetence. During huge Wind Gusts the structer was destroyed. Then when contacted they refused to fess up to their lack or care.
I ordered a metal building on March 3, 2016 and placed a deposit with a dealer for R & B Metal Structures for $969.00. As of today July 8, 2016, I have not received the building.
I have contacted them numerous times to schedule installation and get excuses and lots of run around. They have scheduled an installation date twice and cancelled both times. When contacted they will not give me a firm date for installation.
On October the 27th 2015, I ordered a 22' x 21' Carport. I was told at the time in 2 to 4 weeks, the carport would be installed. My wife received a courtesty call around the 29th, stating again that in 2 to 4 weeks someone would call with an appointment time.
We waited until December the 2nd to call them back. That is when the excuses started about rain and the holidays had them way behind and it would be 2 to 4 weeks more before we would receive another call just to schedule the install.
I own a business myself and when I sell a customer a product or service, I give them a schedual of when I will do the job. And rain can sometimes cause me to reschedule the job and it is done as soon as possible, not a month later.
Giving customers the run around, espically after they pay a deposit is very poor customer service. After a few phone calls back and forth on December 3rd, I managed to get the carport cancelled, but was told I had to go to the dealer here locally to get the refund of my deposit.
The dealer refused to give me my deposit and called me a lier. He said he never told me it would be installed in 2 to 4 weeks. After a few choice words, I left and then called the corporate office ( 866 238-3501).
They told me it wasn't their problem and would not help me in any way to get my deposit back. I was under the impression that I was dealing with a local company in my area, then I realized the company is not even in the same state.
This company is nothing more than rip off and get rich doing so!
R & B Metal Structures Inc Reviews
Installers did not bore attachment holes in Concrete Slab as per their stated proceedures. They simply placed their securement bolts into the Rails to camoflage their incompetence. During huge Wind Gusts the structer was destroyed. Then when contacted they refused to fess up to their lack or care.
I ordered a metal building on March 3, 2016 and placed a deposit with a dealer for R & B Metal Structures for $969.00. As of today July 8, 2016, I have not received the building.
I have contacted them numerous times to schedule installation and get excuses and lots of run around. They have scheduled an installation date twice and cancelled both times. When contacted they will not give me a firm date for installation.
Beware of this company.
On October the 27th 2015, I ordered a 22' x 21' Carport. I was told at the time in 2 to 4 weeks, the carport would be installed. My wife received a courtesty call around the 29th, stating again that in 2 to 4 weeks someone would call with an appointment time.
We waited until December the 2nd to call them back. That is when the excuses started about rain and the holidays had them way behind and it would be 2 to 4 weeks more before we would receive another call just to schedule the install.
I own a business myself and when I sell a customer a product or service, I give them a schedual of when I will do the job. And rain can sometimes cause me to reschedule the job and it is done as soon as possible, not a month later.
Giving customers the run around, espically after they pay a deposit is very poor customer service. After a few phone calls back and forth on December 3rd, I managed to get the carport cancelled, but was told I had to go to the dealer here locally to get the refund of my deposit.
The dealer refused to give me my deposit and called me a lier. He said he never told me it would be installed in 2 to 4 weeks. After a few choice words, I left and then called the corporate office ( 866 238-3501).
They told me it wasn't their problem and would not help me in any way to get my deposit back. I was under the impression that I was dealing with a local company in my area, then I realized the company is not even in the same state.
This company is nothing more than rip off and get rich doing so!