My experience dealing with this company is beyond frustrating! I purchased a dress online at www.quincearenadresscity.com. The dress cost was $140.00. This dress was supposed to be for my engagement party and this happy time in my life and this dress experience has been awful and very stressful!
The white dress arrived with a large yellow stain right on the front - center of the dress. The design of the dress looked nothing like the picture on their website. I learned later this is nothing but a website hosting pictures of dresses from 3rd party manufacturers so this is not their own products. THE DRESS WAS DELIVERED FROM CHINA and shopping slip in the package was in chinese writing not english!
On their site their return policy clearly states timeframe, process and refund policy as I followed this process by contacting them within 2 days of receipt of delivery - contacted them via email and was never responded too.
I contacted them through Facebook message to receive some communication and they responded after a couple days asking to resend my return request email. I resen the refund requet email with pictures of the stain on the dress.
I hve not been given any return instructions even though I have proof of all emails and poor dress quality details documented and sent to them yet no return has been granted!
I will continue to post poor social media reviews about this Internet company so that other consumers like myself can avoid the stress emotionally and financially that I have suffered!
Quinceanera Dress City Reviews
My experience dealing with this company is beyond frustrating! I purchased a dress online at www.quincearenadresscity.com. The dress cost was $140.00. This dress was supposed to be for my engagement party and this happy time in my life and this dress experience has been awful and very stressful!
The white dress arrived with a large yellow stain right on the front - center of the dress. The design of the dress looked nothing like the picture on their website. I learned later this is nothing but a website hosting pictures of dresses from 3rd party manufacturers so this is not their own products. THE DRESS WAS DELIVERED FROM CHINA and shopping slip in the package was in chinese writing not english!
On their site their return policy clearly states timeframe, process and refund policy as I followed this process by contacting them within 2 days of receipt of delivery - contacted them via email and was never responded too.
I contacted them through Facebook message to receive some communication and they responded after a couple days asking to resend my return request email. I resen the refund requet email with pictures of the stain on the dress.
I hve not been given any return instructions even though I have proof of all emails and poor dress quality details documented and sent to them yet no return has been granted!
I will continue to post poor social media reviews about this Internet company so that other consumers like myself can avoid the stress emotionally and financially that I have suffered!