Quicken 2018 is definitely a downgrade from what Quicken used to be under Intuit. Unfortunately there isn't much choice in this software arena anymore. I'm guessing there will be soon given the number of 1 star reviews on this site. Arithmetic is easy, and should be a given for a finance software tool. And yet I find incorrect totals frequently that do not correct themselves until I log out and log back in. It means I can't trust the numbers I see, which is the most basic function of a home finance software platform.
But far worse than the bugs is the third-party Quicken Bill Pay partner (Metavante Payment Services). Not only is the service and user interface horrible, but they are blatant thieves. I decided to give them a try, but after a month I couldn't use the service anymore. It was just awful, and I almost missed a bill because I didn't get the notification. I never had those types of problems using my online banking, so I went back to their bill pay service. I canceled my Quicken Bill Pay, and thought that was the end. Two months later they took money out of my account. I never authorized it, and I had done nothing that would have warranted additional charges according to the terms & conditions I agreed to. I called and pointed out the mistake. They tried to show me where I was wrong, but the terms they showed me actually proved I was right. They opened a ticket for a refund. Keep in mind this is only $5. The claim was denied with no explanation. The thought of them doing this to their thousands of customers and profiting from it irked me to no end, so I decided to follow up again. Once again I was directed to terms and conditions that backed up my position. I was told a supervisor would call me back. That never happened. I called again and they told me they would open another request for a refund. I told them that wasn't good enough, I needed to talk to supervisor. I've still not gotten a call back, and never got a refund. The fact that a company would go to these lengths to keep $5 that they clearly do not have a right to tells you all you need to know about them. And based on the justification they gave me for not refunding the money, my hunch is that they are overcharging all of their Quicken customers. They get away with it because the dollar amounts are low enough that people don't notice or don't bother to go after them. It seems like this would be a great opportunity for a class action lawsuit. I'm volunteering to be a plaintiff if anyone wants to take the case just because they annoy me so much. And I hate to think of all the people they are stealing form because they aren't savvy enough to know they can usually pay their bills online for free through their bank.
I have been a Quicken Bill Pay user for many years. I decided to try to use my bank's service instead of paying the $9.95 a month charge that Quicken assesses. I found that Quicken was easier and reapplied for an account.
I received an email on June 3, 2018 that stated my account was opened an I would receive two smasll deposits in my checking account to verify it within 2-3 business days. I didn't receive the deposits so i called and was told thaty they were running behind.
As of today, June 18, 2018 I still have not received the deposits. I called again and after a lengthy search on their part was told that I didn't qualify because they couldn't pay bills that i had entered when I had the account. They claim that they sent me emails telling me this but I never received them. I checked my old emails, my deleted email back to 2017 and there were no notifications.
I have also had many problems with the Quicken service that I have been using. I have spent over eight hours on the phone with them since the brginning of the year because when I opened my account the checking accounts were not recognizable and didn't reflrect the current transactions and balances. I believe this is due to the new ownership.
Quicken Bill Pay Reviews
Quicken 2018 is definitely a downgrade from what Quicken used to be under Intuit. Unfortunately there isn't much choice in this software arena anymore. I'm guessing there will be soon given the number of 1 star reviews on this site. Arithmetic is easy, and should be a given for a finance software tool. And yet I find incorrect totals frequently that do not correct themselves until I log out and log back in. It means I can't trust the numbers I see, which is the most basic function of a home finance software platform.
But far worse than the bugs is the third-party Quicken Bill Pay partner (Metavante Payment Services). Not only is the service and user interface horrible, but they are blatant thieves. I decided to give them a try, but after a month I couldn't use the service anymore. It was just awful, and I almost missed a bill because I didn't get the notification. I never had those types of problems using my online banking, so I went back to their bill pay service. I canceled my Quicken Bill Pay, and thought that was the end. Two months later they took money out of my account. I never authorized it, and I had done nothing that would have warranted additional charges according to the terms & conditions I agreed to. I called and pointed out the mistake. They tried to show me where I was wrong, but the terms they showed me actually proved I was right. They opened a ticket for a refund. Keep in mind this is only $5. The claim was denied with no explanation. The thought of them doing this to their thousands of customers and profiting from it irked me to no end, so I decided to follow up again. Once again I was directed to terms and conditions that backed up my position. I was told a supervisor would call me back. That never happened. I called again and they told me they would open another request for a refund. I told them that wasn't good enough, I needed to talk to supervisor. I've still not gotten a call back, and never got a refund. The fact that a company would go to these lengths to keep $5 that they clearly do not have a right to tells you all you need to know about them. And based on the justification they gave me for not refunding the money, my hunch is that they are overcharging all of their Quicken customers. They get away with it because the dollar amounts are low enough that people don't notice or don't bother to go after them. It seems like this would be a great opportunity for a class action lawsuit. I'm volunteering to be a plaintiff if anyone wants to take the case just because they annoy me so much. And I hate to think of all the people they are stealing form because they aren't savvy enough to know they can usually pay their bills online for free through their bank.
I have been a Quicken Bill Pay user for many years. I decided to try to use my bank's service instead of paying the $9.95 a month charge that Quicken assesses. I found that Quicken was easier and reapplied for an account.
I received an email on June 3, 2018 that stated my account was opened an I would receive two smasll deposits in my checking account to verify it within 2-3 business days. I didn't receive the deposits so i called and was told thaty they were running behind.
As of today, June 18, 2018 I still have not received the deposits. I called again and after a lengthy search on their part was told that I didn't qualify because they couldn't pay bills that i had entered when I had the account. They claim that they sent me emails telling me this but I never received them. I checked my old emails, my deleted email back to 2017 and there were no notifications.
I have also had many problems with the Quicken service that I have been using. I have spent over eight hours on the phone with them since the brginning of the year because when I opened my account the checking accounts were not recognizable and didn't reflrect the current transactions and balances. I believe this is due to the new ownership.
I would not reccomend anyone using Quicken now.