I was looking for an electric wheelchair I could use outdoors. I found one that I liked, the Airhawk, but the wheels were too small to navigate the terrain in my yard. I called Quick N Mobile and spoke to a woman (I don't recall her name) to ask if I can get bigger wheels for the chair. She said no, but asked if I looked at the Eagle HD. I had not, so she told me how to find it and it was perfect.
My son was purchasing the chair for me, so I called him and walked him through placing the order. When the wheelchair arrived, there were a few things missing...the umbrella, cup holder, and extra battery. I contacted Quick N Mobile and eventually ended up speaking with Paul, who stated the umbrella and cup holder were on back order, and I received 2 batteries and the 2nd battery was the free one. I told him that the website stated the wheelchair came standard with 2 batteries, so if I am to get a free battery, I should have 3.
We went back and forth over this and I finally gave up because I just couldn't fight anymore, and I was getting nowhere...I was tired.
About 2 months ago, I contacted Quick N Mobile, because the left front wheel was broken in the shaft that held the ball bearings. He asked if I could send a picture of the broken wheel and I did. He said that I was just outside of the 1-year in home service warranty, but I was covered for parts for 2 years.
Paul and I talked a bit and he asked how the wheel broke. I stated that the screw that holds the wheel in the shaft kept coming off, it's been happening for a while, and it's at the point that I can't fix it anymore. Sometime during the discussion, he asked how I was using the chair and I told him that it was my outside wheelchair. He stated that this wheelchair was not intended to be used only outside. I told him that at no time was I told that I could not use the wheelchair outside all the time and that was the only reason for the purchase. I said I didn't need an electric wheelchair to use in my house, I get along just fine with a manual chair. Paul said he would check with the warehouse to see if they would honor the warranty, because he felt it was an over use situation. The warehouse sent me a replacement wheel, but that was another fiasco that I can't deal with right now. I eventually received the wheel and fixed the wheelchair.
A couple of weeks ago, I was out in the yard and the frame at the bottom of the wheelchair cracked. I contacted Quick N Mobile to get a replacement frame and spoke to Paul, who stated that he would not honor the parts warranty because I am not using the chair as it was intended to be used.
Around June 20th, 2017 we were searching the web for apowere wheelchair for my husband who weighs approximately 313 lbs. We came across QuickNMobile that had a Eagle HD Bariatric lightweight Folding Wheelchair advertised on sale for $2887.00. Original price was $5999.00. No where did they say this was a refurbished chair. I ordered it as it would hold up to 400 lbs., paid for it on line with my bank card. The contacted my husband and said this chair was out of stock and instead were sending us the AH-XLS lightweight foldin power wheelcahir that also is suppose to hold up to 400 lbs and was originaly $6127 on sale for $3186 but was giving it to us at the same price as the Eagle.
I believe this was not a new chair, and was probably refurbished. We had to have it serviced locally as one of the screws kept coming out. They do not have anyone here in Maryland to service their equipment, and when it broke again in August, they had us send them picture after picture, after picture, then answer some questions on line and then tried to record my husband answering more questions over the phone. They said that this was not normal wear and tear and is not coveraged under their warrantly, a warranty that we never saw.
this chair was only 3 months old, it broke on my husband while he was out on the road, and we had a difficult time getting him up out of the chair as it collapsed into the folding position. They said they would get a letter out to us with their decision but this is a ripoff, how can you sell items to residents in other states and not have someone available to make repairs. Now I am out $2887.00 and no chair for my husband and is is now stuck in the house and has had to cancel doctor appointment after doctor appointment. I ahve been trying for 3 weeks to get them to either repair the chair or give us a new one, with no luck.
Kathy Fuller, who posted the review above is a Career Criminal
Please Get Your Facts Straight - Your chair was DROPPED Multiple Times While Unloading It
AUTHOR: Mobility - (USA)
SUBMITTED: Wednesday, September 13, 2017
Good Morning Kathy Fuller,
If you are going to post negative reviews here, I will share our side of the occurrence, here on public format too. Before going into the details about your chair and nature of your complaint, I will state that in June, when you purchased your chair, we as a company DID NOT HAVE REFURBISHED CHAIRS. Such an accusation on your part is slanderous, but after doing a bit of research into who you are, which is made available at the end of our report and from public sources, that is not surprising.
Prior to references, I will stick to facts. The bottom line here is simple. Due to the nature of the damage on the chair, we believe the chair has been dropped multiple times and is broken as a result of being dropped. Pictures and email communications indicate that not only are you aware of this chair being dropped, you are trying to bully us into financing your lack of proper planning as it pertains to mobility equipment.
For the reader who is genuinely interested in understanding more about the nature of mobility equipment, this paragraph will make sense. Although mobility equipment is durable to a certain degree, it is not designed to be dropped from the back of your car on multiple occurrences. The same holds true with a computer. A keyboard on a laptop computer can take some "heavy use" but computers are not designed to be dropped.
If I purchase a computer, continuously drop the computer - then have the audacity to call the company that I purchased the computer from, screaming, yelling and threatening them to immediately buy me a new computer, I would think they would likely inquire about the damage in the first place. With a cell phone, when damage reports are filed, a technician will open the phone and look for a strip indicating if the phone was dropped in water prior processing the claim and determining if the company will pay for the new phone, or if it was the customer that was negligent, and will pay for a new phone.
As you can see in the discourse through email posted below, we, as a company, wanted to know more about the chair prior to making a decision about how to handle the situation. We will say, it usually does throw up a red flag when not one, but three family members become involved and instead of answering questions and helping us to understand what actually happened, begin shouting profanity into the phone, demanding a new chair and exclaiming how "sick and tired of this" you are. Rational people do not do that kind of thing. Bullies do.
As a company, we would like to think we are organized. We keep every email communication from every customer and work as quickly as possible to identify and resolve issues asap. We also understand there are abusive customers and we have a policy to not return verbal venom and verbal abuse with yelling and the like. We remain polite, yet are not able to move forward with any corrective action until we are treated with dignity, respect and that we receive the information relating to any incident that we need in order to properly log what happened. We have not yet been even treated like human beings by the Fullers.
The timeline of transactions and interactions is as follows:
Payment via Credit Card on June 16, 2017 @ 4:52 pm. Customer IP: 98.233.18.73
General Details
Order date:2017-06-16
Order status: Completed
Customer:View other orders →Kathleen Fuller (#6 – [email protected])
Billing details
Address: Kathleen Fuller
(((REDACTED)))
Silver Spring, MD 20910
Email address: (((REDACTED)))
Phone:(((REDACTED)))
On June 6th, Kathy Fuller ordered an Eagle, which we did not have in stock. We ask her if she would like to have a different model chair, similar in the frame, yet approximately $300 more in price, which could be shipped more quickly - without and additional cost to her. She agreed.
On July 20th, we received the following email (please forgive grammatical errors, I am copy / pasting the email):
I am writing this on behalf of Michael Fuller who sent you pictures of his wheelchair that is broken. this chair is only a month old. Have you all received the picturs, and when can we expcet aither a repalcement or repairs to be made. Pleas call Mr. Fuller at (((REDACTED)))
Thank you.
K. Fuller
***
We simply ask them for pictures of the damage prior to arranging a repair. That is one occurrence where verbally abusive phone calls were made to us. I'm not sure how to attach pictures to this report, otherwise, I would, but after about a week, we received some pictures snapped on a cellular phone that depicted a couple of loose screws. Our suspicion was the chair was being dropped, due to where the loose screws were on the bottom of the frame, but we still made arrangements to have the chair serviced as quickly as possible, which was completed.
***
The next step, a couple days after the chair was looked at by a technician and given a thumbs up, was a complaint about the noise the chair was making. At this time, we suspected Mrs. Fuller was interested in her money back and to keep the chair. The chairs do make noise when brakes are engaged and noise from the engines. Here is the discourse that occurred. Please notice the tail end of an email where we were asking for pictures of the loose screws on the chair:
***
Good Afternoon Kathy,
Thank you for your email. Can you please show me in writing where you have seen this information about our warranty? We will honor normal wear on a chair. Part of our trouble ticket system is that we need to have some sort of audio verification prior to taking action. The chair does make a noise as part of its normal operating function. We can schedule a phone call to have one of the staff listen to the chair as it is being driven in the house to the noise being made by the chair. If the noise is normal, we will not be able to assist. If the noise is not normal or natural, we will take corrective action.
Wishing you a wonderful afternoon,
Staff -
ᐧ
On Mon, Jul 31, 2017 at 12:48 PM, kathy fuller <[email protected]> wrote:
Good afternoon,
I understand that my husband contacted you today, regarding stillhaving issues with the wheelchair purchased from you.
We are not able to take a video of the chair while he is riding in it. The chair needs to be cehcked out by a licensed repaired company per our warranty agreement with you. My husband is not able to life the chair and I just recently had cardiac surgery and am not able to lift it or put it in our car. Our grandson ususally helps u, but he is out of town on vacation.
You need tto have someone come by and insepct the chair and ride it and listen to the noises it makes. Something is definetly wrong with this chair and needs to be fixed. I would not have purchased this if I knew this was the type of service you were going to offer. Please contact Mr. Fuller at (((REDACTED))) to arrange a time for service. Thank you.
****
Please note the parts highlighted. Just as we suspected, we feel the chair was being dropped. I know this review is getting a bit longer than I thought, so I'll wrap things up. When we asked for pictures of the chair that finally broke after being dropped many times, we were given a youtube video of the chair from Kimberly, who ended up being polite, but started her phone call to us by telling us she was sick and tired of waiting for a new chair for her uncle, when we had never had a discussion with her. We've noticed that bullies will gain strength and courage in numbers usually - anyway, here is the video:
youtube.com/watch?v=FIduf5GMGmg
As you can see clearly in the video, the chair is broken. This is exactly where there were loose screws before. After seeing the video, we were convinced 100% that the chair was being dropped over and over again when being unloaded from their vehicle. It took about 3 weeks to get pictures that actually showed the damaged area, but we received many pictures that showed the chair without showing the damaged area. If someone is genuinely interested, we will be happy to share all emails and pictures, but again, this is getting longer than we intended.
***
After seeing the video, we ask the Fullers some questions, which took 4 days to be returned to us:
Mike Fuller
Sep 4 (9 days ago)
to me
On Thu, Aug 31, 2017 at 9:21 PM, We wrote:
Hello Mr. Fuller,
Will you please provide answers to the questions below in as much detail as possible. A couple of the questions ask for an additional picture, which can be basic. The more detail you can provide now, the easier it will be to bring the warranty investigation to a close. I'll be keeping my fingers crossed for a speedy resolution.
1. What type of Vehicle do you transport your AH-XLS Wheelchair in? (Car / SUV / Pickup Truck) Please let us know the Make and Model of the SUV style vehicle the AH-XLS Wheelchair was pictured in while in the picture attached to this email.
2007 Hyundai Entourage van
2. When you are transporting your AH-XLS Wheelchair does the chair remain open or is it transported while folded up?
It is transported while folded up.
3. Please take a picture of the type of ramp and or lift that is used to load and unload the AH-XLS Wheelchair in the vehicles it is transported in. Please let us know the brand and model number of the ramp, carrier or lift used.
No ramp or lift is used. It is picked up manually by us.
4. Mr. Fuller has indicated his Grandson, Michael Kopinetz, sometimes assists him loading and unloading the AH-XLS wheelchair, but Michael Kopinetz is not available to help on every occurrence where the AH-XLS is unloaded from or loaded into the Vehicle pictures. Please describe in detail how the chair how the AH-XLS is unloaded when Michael Kopinetz is not available to assist:
His wife, or another family member that is taking him to his appointments.
5. Please describe in detail the procedure used to get the AH-XLS up stairs when an elevator or handicapped accessible ramp is not available:
There is always an elevator at his doctors offices.
6: Please describe the exact procedure used to take the AH-XLS down stairs, curbs, and ledges when a lift, handicapped ramp or elevator is not available:
Cannot answer because there is always a elevator and all the curbs in our area are handicap and wheelchair accessible.
Please note that the answers to these questions need to be thorough, descriptive and provide enough detail to paint a mental picture of the specifics requested to avoid having to go through this process again.
Sincerely,
Staff
****
After weeks of being verbally berated and abused by the Fullers, we wanted to bring things to a close. If the chair was faulty, we would have sent them a new one. If this was their doing, we are a small business, and cannot afford to pander to abusive customers. As you can see, there are several contradictions above. No ramp, the two who are unable to lift the chair as indicated in a prior email, are the ones lifting the chair - and damage corresponding with the chair being dropped. Prior to seeing this report here, we were going to find a suitable chair for Mr. Fuller, even if the manufacturer denied the warranty claim, which is still open at the time of this writing. We were just able to speak with him the day prior to this report being posted. However, we cannot and will not allow our actions to be influenced by those who are bullies. Neither should you.
Here is some additional information we found about Kathy Fuller, found when we did some research to see public information and understand who we were dealing with after listening to verbal abuse and demands on multiple occasions: Turns out they have been sued before and had both leins and judgments placed on them. We are dealing with career bullies here folks:
Judgments & Liens
These records include the type of claim, filing court, dates, amount owed and other important details.
Judgment/Lien 1
Amount
450
Date Filed
11/13/2013
Court
MD
TMSID
HG13C55074724450MDHOWC1
Filings
Filing Type
State Tax Lien
Filing Date
11/13/2013
Filing Number
13C55074724
Filing Agency
Howard Circuit Court
Filing County
Howard
Filing State
MD
Debtor(s)
Debtor Name(s)
Kathleen Fuller
Debtor Address(es)
(((REDACTED))) COLUMBIA, MD 21045
Debtor Name(s)
Michael R Fuller
Debtor Address(es)
(((REDACTED))) COLUMBIA, MD 21045
Creditor(s)
Judgment/Lien 2
Amount
8045
Date Filed
07/06/2011
Court
MD
TMSID
HG0602000537820118045MDMOND2
Filings
Filing Type
Small Claims Judgment
Filing Date
07/06/2011
Filing Number
060200053782011
Filing Agency
Montgomery District Court #2
Filing County
Montgomery
Filing State
MD
Debtor(s)
Debtor Name(s)
Kathleen Fuller
Debtor Address(es)
(((REDACTED))) COLUMBIA, MD 21045
Creditor(s)
Creditor Name(s)
Corina Pax McBride
Judgment/Lien 3
Amount
7963
Date Filed
02/23/2011
Court
MD
TMSID
HG0602000537820117963MDMOND2
Filings
Filing Type
Civil New Filing
Filing Date
02/23/2011
Filing Number
060200053782011
Filing Agency
Montgomery District Court #2
Filing County
Montgomery
Filing State
MD
Debtor(s)
Debtor Name(s)
Kathleen Fuller
Debtor Address(es)
(((REDACTED))) COLUMBIA, MD 21045
Debtor Name(s)
Michael Fuller
Debtor Address(es)
(((REDACTED))) COLUMBIA, MD 21045
Creditor(s)
Creditor Name(s)
Corina Pax McBride **** Thank you for taking time to read this report, and please folks, feel welcome to contact us if you have any questions.
Quick N Mobile, Inc. Reviews
I was looking for an electric wheelchair I could use outdoors. I found one that I liked, the Airhawk, but the wheels were too small to navigate the terrain in my yard. I called Quick N Mobile and spoke to a woman (I don't recall her name) to ask if I can get bigger wheels for the chair. She said no, but asked if I looked at the Eagle HD. I had not, so she told me how to find it and it was perfect.
My son was purchasing the chair for me, so I called him and walked him through placing the order. When the wheelchair arrived, there were a few things missing...the umbrella, cup holder, and extra battery. I contacted Quick N Mobile and eventually ended up speaking with Paul, who stated the umbrella and cup holder were on back order, and I received 2 batteries and the 2nd battery was the free one. I told him that the website stated the wheelchair came standard with 2 batteries, so if I am to get a free battery, I should have 3.
We went back and forth over this and I finally gave up because I just couldn't fight anymore, and I was getting nowhere...I was tired.
About 2 months ago, I contacted Quick N Mobile, because the left front wheel was broken in the shaft that held the ball bearings. He asked if I could send a picture of the broken wheel and I did. He said that I was just outside of the 1-year in home service warranty, but I was covered for parts for 2 years.
Paul and I talked a bit and he asked how the wheel broke. I stated that the screw that holds the wheel in the shaft kept coming off, it's been happening for a while, and it's at the point that I can't fix it anymore. Sometime during the discussion, he asked how I was using the chair and I told him that it was my outside wheelchair. He stated that this wheelchair was not intended to be used only outside. I told him that at no time was I told that I could not use the wheelchair outside all the time and that was the only reason for the purchase. I said I didn't need an electric wheelchair to use in my house, I get along just fine with a manual chair. Paul said he would check with the warehouse to see if they would honor the warranty, because he felt it was an over use situation. The warehouse sent me a replacement wheel, but that was another fiasco that I can't deal with right now. I eventually received the wheel and fixed the wheelchair.
A couple of weeks ago, I was out in the yard and the frame at the bottom of the wheelchair cracked. I contacted Quick N Mobile to get a replacement frame and spoke to Paul, who stated that he would not honor the parts warranty because I am not using the chair as it was intended to be used.
Around June 20th, 2017 we were searching the web for apowere wheelchair for my husband who weighs approximately 313 lbs. We came across QuickNMobile that had a Eagle HD Bariatric lightweight Folding Wheelchair advertised on sale for $2887.00. Original price was $5999.00. No where did they say this was a refurbished chair. I ordered it as it would hold up to 400 lbs., paid for it on line with my bank card. The contacted my husband and said this chair was out of stock and instead were sending us the AH-XLS lightweight foldin power wheelcahir that also is suppose to hold up to 400 lbs and was originaly $6127 on sale for $3186 but was giving it to us at the same price as the Eagle.
I believe this was not a new chair, and was probably refurbished. We had to have it serviced locally as one of the screws kept coming out. They do not have anyone here in Maryland to service their equipment, and when it broke again in August, they had us send them picture after picture, after picture, then answer some questions on line and then tried to record my husband answering more questions over the phone. They said that this was not normal wear and tear and is not coveraged under their warrantly, a warranty that we never saw.
this chair was only 3 months old, it broke on my husband while he was out on the road, and we had a difficult time getting him up out of the chair as it collapsed into the folding position. They said they would get a letter out to us with their decision but this is a ripoff, how can you sell items to residents in other states and not have someone available to make repairs. Now I am out $2887.00 and no chair for my husband and is is now stuck in the house and has had to cancel doctor appointment after doctor appointment. I ahve been trying for 3 weeks to get them to either repair the chair or give us a new one, with no luck.
Kathy Fuller, who posted the review above is a Career Criminal
Please Get Your Facts Straight - Your chair was DROPPED Multiple Times While Unloading It
AUTHOR: Mobility - (USA)
SUBMITTED: Wednesday, September 13, 2017
Good Morning Kathy Fuller,
If you are going to post negative reviews here, I will share our side of the occurrence, here on public format too. Before going into the details about your chair and nature of your complaint, I will state that in June, when you purchased your chair, we as a company DID NOT HAVE REFURBISHED CHAIRS. Such an accusation on your part is slanderous, but after doing a bit of research into who you are, which is made available at the end of our report and from public sources, that is not surprising.
Prior to references, I will stick to facts. The bottom line here is simple. Due to the nature of the damage on the chair, we believe the chair has been dropped multiple times and is broken as a result of being dropped. Pictures and email communications indicate that not only are you aware of this chair being dropped, you are trying to bully us into financing your lack of proper planning as it pertains to mobility equipment.
For the reader who is genuinely interested in understanding more about the nature of mobility equipment, this paragraph will make sense. Although mobility equipment is durable to a certain degree, it is not designed to be dropped from the back of your car on multiple occurrences. The same holds true with a computer. A keyboard on a laptop computer can take some "heavy use" but computers are not designed to be dropped.
If I purchase a computer, continuously drop the computer - then have the audacity to call the company that I purchased the computer from, screaming, yelling and threatening them to immediately buy me a new computer, I would think they would likely inquire about the damage in the first place. With a cell phone, when damage reports are filed, a technician will open the phone and look for a strip indicating if the phone was dropped in water prior processing the claim and determining if the company will pay for the new phone, or if it was the customer that was negligent, and will pay for a new phone.
As you can see in the discourse through email posted below, we, as a company, wanted to know more about the chair prior to making a decision about how to handle the situation. We will say, it usually does throw up a red flag when not one, but three family members become involved and instead of answering questions and helping us to understand what actually happened, begin shouting profanity into the phone, demanding a new chair and exclaiming how "sick and tired of this" you are. Rational people do not do that kind of thing. Bullies do.
As a company, we would like to think we are organized. We keep every email communication from every customer and work as quickly as possible to identify and resolve issues asap. We also understand there are abusive customers and we have a policy to not return verbal venom and verbal abuse with yelling and the like. We remain polite, yet are not able to move forward with any corrective action until we are treated with dignity, respect and that we receive the information relating to any incident that we need in order to properly log what happened. We have not yet been even treated like human beings by the Fullers.
The timeline of transactions and interactions is as follows:
Payment via Credit Card on June 16, 2017 @ 4:52 pm. Customer IP: 98.233.18.73
General Details
Order date:2017-06-16
Order status: Completed
Customer:View other orders →Kathleen Fuller (#6 – [email protected])
Billing details
Address: Kathleen Fuller
(((REDACTED)))
Silver Spring, MD 20910
Email address: (((REDACTED)))
Phone:(((REDACTED)))
On June 6th, Kathy Fuller ordered an Eagle, which we did not have in stock. We ask her if she would like to have a different model chair, similar in the frame, yet approximately $300 more in price, which could be shipped more quickly - without and additional cost to her. She agreed.
On July 20th, we received the following email (please forgive grammatical errors, I am copy / pasting the email):
kathy fuller <[email protected]>
Jul 20
to me
Good afternoon,
I am writing this on behalf of Michael Fuller who sent you pictures of his wheelchair that is broken. this chair is only a month old. Have you all received the picturs, and when can we expcet aither a repalcement or repairs to be made. Pleas call Mr. Fuller at (((REDACTED)))
Thank you.
K. Fuller
***
We simply ask them for pictures of the damage prior to arranging a repair. That is one occurrence where verbally abusive phone calls were made to us. I'm not sure how to attach pictures to this report, otherwise, I would, but after about a week, we received some pictures snapped on a cellular phone that depicted a couple of loose screws. Our suspicion was the chair was being dropped, due to where the loose screws were on the bottom of the frame, but we still made arrangements to have the chair serviced as quickly as possible, which was completed.
***
The next step, a couple days after the chair was looked at by a technician and given a thumbs up, was a complaint about the noise the chair was making. At this time, we suspected Mrs. Fuller was interested in her money back and to keep the chair. The chairs do make noise when brakes are engaged and noise from the engines. Here is the discourse that occurred. Please notice the tail end of an email where we were asking for pictures of the loose screws on the chair:
***
Good Afternoon Kathy,
Thank you for your email. Can you please show me in writing where you have seen this information about our warranty? We will honor normal wear on a chair. Part of our trouble ticket system is that we need to have some sort of audio verification prior to taking action. The chair does make a noise as part of its normal operating function. We can schedule a phone call to have one of the staff listen to the chair as it is being driven in the house to the noise being made by the chair. If the noise is normal, we will not be able to assist. If the noise is not normal or natural, we will take corrective action.
Wishing you a wonderful afternoon,
Staff -
ᐧ
On Mon, Jul 31, 2017 at 12:48 PM, kathy fuller <[email protected]> wrote:
Good afternoon,
I understand that my husband contacted you today, regarding stillhaving issues with the wheelchair purchased from you.
We are not able to take a video of the chair while he is riding in it. The chair needs to be cehcked out by a licensed repaired company per our warranty agreement with you. My husband is not able to life the chair and I just recently had cardiac surgery and am not able to lift it or put it in our car. Our grandson ususally helps u, but he is out of town on vacation.
You need tto have someone come by and insepct the chair and ride it and listen to the noises it makes. Something is definetly wrong with this chair and needs to be fixed. I would not have purchased this if I knew this was the type of service you were going to offer. Please contact Mr. Fuller at (((REDACTED))) to arrange a time for service. Thank you.
****
Please note the parts highlighted. Just as we suspected, we feel the chair was being dropped. I know this review is getting a bit longer than I thought, so I'll wrap things up. When we asked for pictures of the chair that finally broke after being dropped many times, we were given a youtube video of the chair from Kimberly, who ended up being polite, but started her phone call to us by telling us she was sick and tired of waiting for a new chair for her uncle, when we had never had a discussion with her. We've noticed that bullies will gain strength and courage in numbers usually - anyway, here is the video:
youtube.com/watch?v=FIduf5GMGmg
As you can see clearly in the video, the chair is broken. This is exactly where there were loose screws before. After seeing the video, we were convinced 100% that the chair was being dropped over and over again when being unloaded from their vehicle. It took about 3 weeks to get pictures that actually showed the damaged area, but we received many pictures that showed the chair without showing the damaged area. If someone is genuinely interested, we will be happy to share all emails and pictures, but again, this is getting longer than we intended.
***
After seeing the video, we ask the Fullers some questions, which took 4 days to be returned to us:
Mike Fuller
Sep 4 (9 days ago)
to me
On Thu, Aug 31, 2017 at 9:21 PM, We wrote:
Hello Mr. Fuller,
Will you please provide answers to the questions below in as much detail as possible. A couple of the questions ask for an additional picture, which can be basic. The more detail you can provide now, the easier it will be to bring the warranty investigation to a close. I'll be keeping my fingers crossed for a speedy resolution.
1. What type of Vehicle do you transport your AH-XLS Wheelchair in? (Car / SUV / Pickup Truck) Please let us know the Make and Model of the SUV style vehicle the AH-XLS Wheelchair was pictured in while in the picture attached to this email.
2007 Hyundai Entourage van
2. When you are transporting your AH-XLS Wheelchair does the chair remain open or is it transported while folded up?
It is transported while folded up.
3. Please take a picture of the type of ramp and or lift that is used to load and unload the AH-XLS Wheelchair in the vehicles it is transported in. Please let us know the brand and model number of the ramp, carrier or lift used.
No ramp or lift is used. It is picked up manually by us.
4. Mr. Fuller has indicated his Grandson, Michael Kopinetz, sometimes assists him loading and unloading the AH-XLS wheelchair, but Michael Kopinetz is not available to help on every occurrence where the AH-XLS is unloaded from or loaded into the Vehicle pictures. Please describe in detail how the chair how the AH-XLS is unloaded when Michael Kopinetz is not available to assist:
His wife, or another family member that is taking him to his appointments.
5. Please describe in detail the procedure used to get the AH-XLS up stairs when an elevator or handicapped accessible ramp is not available:
There is always an elevator at his doctors offices.
6: Please describe the exact procedure used to take the AH-XLS down stairs, curbs, and ledges when a lift, handicapped ramp or elevator is not available:
Cannot answer because there is always a elevator and all the curbs in our area are handicap and wheelchair accessible.
Please note that the answers to these questions need to be thorough, descriptive and provide enough detail to paint a mental picture of the specifics requested to avoid having to go through this process again.
Sincerely,
Staff
****
After weeks of being verbally berated and abused by the Fullers, we wanted to bring things to a close. If the chair was faulty, we would have sent them a new one. If this was their doing, we are a small business, and cannot afford to pander to abusive customers. As you can see, there are several contradictions above. No ramp, the two who are unable to lift the chair as indicated in a prior email, are the ones lifting the chair - and damage corresponding with the chair being dropped. Prior to seeing this report here, we were going to find a suitable chair for Mr. Fuller, even if the manufacturer denied the warranty claim, which is still open at the time of this writing. We were just able to speak with him the day prior to this report being posted. However, we cannot and will not allow our actions to be influenced by those who are bullies. Neither should you.
Here is some additional information we found about Kathy Fuller, found when we did some research to see public information and understand who we were dealing with after listening to verbal abuse and demands on multiple occasions: Turns out they have been sued before and had both leins and judgments placed on them. We are dealing with career bullies here folks:
Judgments & Liens
These records include the type of claim, filing court, dates, amount owed and other important details.
Judgment/Lien 1
Amount
450
Date Filed
11/13/2013
Court
MD
TMSID
HG13C55074724450MDHOWC1
Filings
Filing Type
State Tax Lien
Filing Date
11/13/2013
Filing Number
13C55074724
Filing Agency
Howard Circuit Court
Filing County
Howard
Filing State
MD
Debtor(s)
Debtor Name(s)
Kathleen Fuller
Debtor Address(es)
(((REDACTED))) COLUMBIA, MD 21045
Debtor Name(s)
Michael R Fuller
Debtor Address(es)
(((REDACTED))) COLUMBIA, MD 21045
Creditor(s)
Judgment/Lien 2
Amount
8045
Date Filed
07/06/2011
Court
MD
TMSID
HG0602000537820118045MDMOND2
Filings
Filing Type
Small Claims Judgment
Filing Date
07/06/2011
Filing Number
060200053782011
Filing Agency
Montgomery District Court #2
Filing County
Montgomery
Filing State
MD
Debtor(s)
Debtor Name(s)
Kathleen Fuller
Debtor Address(es)
(((REDACTED))) COLUMBIA, MD 21045
Creditor(s)
Creditor Name(s)
Corina Pax McBride
Judgment/Lien 3
Amount
7963
Date Filed
02/23/2011
Court
MD
TMSID
HG0602000537820117963MDMOND2
Filings
Filing Type
Civil New Filing
Filing Date
02/23/2011
Filing Number
060200053782011
Filing Agency
Montgomery District Court #2
Filing County
Montgomery
Filing State
MD
Debtor(s)
Debtor Name(s)
Kathleen Fuller
Debtor Address(es)
(((REDACTED))) COLUMBIA, MD 21045
Debtor Name(s)
Michael Fuller
Debtor Address(es)
(((REDACTED))) COLUMBIA, MD 21045
Creditor(s)
Creditor Name(s)
Corina Pax McBride **** Thank you for taking time to read this report, and please folks, feel welcome to contact us if you have any questions.