I was given a 1 time shot at my inventory to get the quote. I tried to update the inventory, as packing progressed but was unable to contact Jen or anyone from Quest for an update. The agreed upon pick up dates were 11-12 May. As of 10 May I still had no time confirmed or exact date. I called and spoke with their manager, Mr. White(?). He gave me a time area of 2-5 p.m. on the 11 May. At 4 p.m. on 11 May I received a call from the movers, they were not going to be arriving until 8 p.m. I had suggested that we load in the morning, there are other residents in my building, but was told by Mr White that there would be a rescheduling fee. So the moving team should up promptly at 930 p.m. yep another 1.5 hours after they said they would be there. They were done loading at 130 a.m. I had all my boxes taped and ready to go, They still used their tape and shrink wrap and charged me for it. I was also charged for 75.00 for every 7 steps of stairs. Unless they are inside. My move was 954 miles. It is their time line of 501 to 1000 miles delivery 7-10 days, business days. As of today, Sunday 03 June 11:06 a.m. I have yet to get a time or date of arrival for my household goods. I have been in contact with Jen and Shakirrah from customer service and the answers I get back at vague at best. From what I have been told they lost contact with their moving crew(s). Emails follow:
Quest Moving Reviews
I was given a 1 time shot at my inventory to get the quote. I tried to update the inventory, as packing progressed but was unable to contact Jen or anyone from Quest for an update. The agreed upon pick up dates were 11-12 May. As of 10 May I still had no time confirmed or exact date. I called and spoke with their manager, Mr. White(?). He gave me a time area of 2-5 p.m. on the 11 May. At 4 p.m. on 11 May I received a call from the movers, they were not going to be arriving until 8 p.m. I had suggested that we load in the morning, there are other residents in my building, but was told by Mr White that there would be a rescheduling fee. So the moving team should up promptly at 930 p.m. yep another 1.5 hours after they said they would be there. They were done loading at 130 a.m. I had all my boxes taped and ready to go, They still used their tape and shrink wrap and charged me for it. I was also charged for 75.00 for every 7 steps of stairs. Unless they are inside. My move was 954 miles. It is their time line of 501 to 1000 miles delivery 7-10 days, business days. As of today, Sunday 03 June 11:06 a.m. I have yet to get a time or date of arrival for my household goods. I have been in contact with Jen and Shakirrah from customer service and the answers I get back at vague at best. From what I have been told they lost contact with their moving crew(s). Emails follow: