We ordered a reverse osmosis unit from Home Depot for my mother's home and Home Depot contracted Quality Home Services to do the install. We bought an GE RO unit and two days later Allen from Quality Home Services arrived to the install. The entire time he was a the house, he was trying to get us to buy the Rain Soft unit (which is $400 more) and telling me how the GE unit is so bad and worthless. We declined to upgrade to the Rain Soft unit and he put in the GE unit shortly thereafter. About a month goes by and my mother is calling to me the water still has the white powdery stuff on the tea pot and appears unchanged despite using the RO unit. We called Quality Home Services to come back out and the next day Mark (Droman?) (manager) calls me back to tell me that their would be a charge of $150 to come back out to take a look at the original install. I asked him what if the unit was installed improperly and he said "look are you sure you want us to come out again, because we have to charge you no matter what." He didn't care whether if his technicians had mis-installed the unit originally, he just wanted to make sure that they would get paid again if they have to fix a problem that they caused.
Anyway, we said yes because this is the only company Home Depot contracts in our region of San Jose and Allen came back out the next day. Allen proceeds to test the hardness of the normal water facet and then the RO spout and both came at the same hardness. He proceeds to open the GE unit up only to find the filter slot has no filter in it. He then says "you told me that there was a backup filter and that I didn't need to check if a filter was already in the unit, when I did the install originally." Since when is the customer suppose to be the technician in the install process is beyond me, because I would have no clue what and where is filer is suppose to be placed. He tried to blame me and my mother for not telling him to put in the filter originally. We get into a "you said, I said," argument and Allen storms off and just leaves without putting the unit back together. I call back Home Depot and they patch in the manager Mark again, and this guy is even worse then Allen. Denying that they needed to take responsibility and refused to send someone else to my mother's home to fix the RO unit.
So I filmed the entire ordeal on my phone as proof for legal recourse, but more importantly the general public needs to know how terrible a company Quality Home Services really is. For a great company like Home Depot to use just one service provider as bad as this really outs the customers back against the wall.
We are trying to find a local plumber to fix the problem now.
Quality Home Services Reviews
We ordered a reverse osmosis unit from Home Depot for my mother's home and Home Depot contracted Quality Home Services to do the install. We bought an GE RO unit and two days later Allen from Quality Home Services arrived to the install. The entire time he was a the house, he was trying to get us to buy the Rain Soft unit (which is $400 more) and telling me how the GE unit is so bad and worthless. We declined to upgrade to the Rain Soft unit and he put in the GE unit shortly thereafter. About a month goes by and my mother is calling to me the water still has the white powdery stuff on the tea pot and appears unchanged despite using the RO unit. We called Quality Home Services to come back out and the next day Mark (Droman?) (manager) calls me back to tell me that their would be a charge of $150 to come back out to take a look at the original install. I asked him what if the unit was installed improperly and he said "look are you sure you want us to come out again, because we have to charge you no matter what." He didn't care whether if his technicians had mis-installed the unit originally, he just wanted to make sure that they would get paid again if they have to fix a problem that they caused.
Anyway, we said yes because this is the only company Home Depot contracts in our region of San Jose and Allen came back out the next day. Allen proceeds to test the hardness of the normal water facet and then the RO spout and both came at the same hardness. He proceeds to open the GE unit up only to find the filter slot has no filter in it. He then says "you told me that there was a backup filter and that I didn't need to check if a filter was already in the unit, when I did the install originally." Since when is the customer suppose to be the technician in the install process is beyond me, because I would have no clue what and where is filer is suppose to be placed. He tried to blame me and my mother for not telling him to put in the filter originally. We get into a "you said, I said," argument and Allen storms off and just leaves without putting the unit back together. I call back Home Depot and they patch in the manager Mark again, and this guy is even worse then Allen. Denying that they needed to take responsibility and refused to send someone else to my mother's home to fix the RO unit.
So I filmed the entire ordeal on my phone as proof for legal recourse, but more importantly the general public needs to know how terrible a company Quality Home Services really is. For a great company like Home Depot to use just one service provider as bad as this really outs the customers back against the wall.
We are trying to find a local plumber to fix the problem now.
Sincerely,
Angry Customer