I have asked this company Rhino Purple Rhino to cease and desist from sending me their product and was told 3 Months ago that they have cancel said product ( Rhino Purple Rhino) however said practice continue disrupting my Chase Account.
Purple Rhino is a ripp off.. They stole my money for their product I ordered and now they saying they don't have my address but in order to fill out the ordering form you had to put you personal mailing or shipping address.. Their free trial was $4.00 THEY purple Rhino stole $15.00
Got an ad for a 4.95 trial of purple rhino. I wanted to take advantage of the offer because the product is cheap and easy to make. Nothing special. When prompted to checkout for your order there is an almost indetectable option to bypass the additional offer for a product that cost $38.71.
Not seeing the almost invisible option to opt out of the offer for the next product I proceeded to go to the next screen thinking the option to cancel would be there. There is none. Purple Rhino immediately processed the order and charged my account.
I just got off the phone with the customer service which I can tell from the noise in the background that it is probably in someone's home. They did not offer me a refund. They told me I must keep the product and when I requested a supervisor they claimed they are all busy with other unsatisfied customers they are trying to scam. I will continue to pursue my refund as this company knows they are scamming people for their money. BEWARE! do not buy from this company!
I ordered Purple Rhino which said you had a 14 day trial period for $4.95. According to their records I placed the order on the 27th of May and it was shipped on the 31st of May. I recieved them on the 3rd of June. This means it took 7 days to get the supplements to me. On the 11th they took $89.99 out of my checking account. I did not understand this because I hadonly had the supplements for8 daysnot the 14 days they said I had for a trial period. When I called the operator, who had an accent and was veryhard to understand told me that trial period starts fromt he day the supplements were ordered. This means ofthe 14 day trial period, 4 days were lost before they were even shipped and another 3 days were lost in themailing process. This meant that I only had 7 days to actually try the product. They made it sound like you would have the supplements within 2 to 5 days when in fact it takes them a whole week to get them to you. The agent was rude and would not listen to what I was saying and just kept telling me it was in the terms and conditions. When I asked over and over again for a manager or supervisor, I was told that none was available and that the best they could do was have a manager call me back later. She told me though that the manage would just tell me the same thing and that my membership had been called and that there was no way to refund me $89.99. I asked then if I had already paid the $4.95 for the trial offer and only recieved those supplements then what was the $89.99 for and if I was getting another bottle for the $89.99 and she said no I had cancelled my order. This means that I paid $4.95 and $89.99 for the 14 day trial offer. I am basically paying twice for the same bottle of supplements. I had to look and type in several combinations of words to get the terms and conditions. In there it said customer satisfaction is gaurantee, yet in two phone calls I got rude agents who repeated the same phrases, (you failed to cancell within 14 days, read the terms and conditions, you agreed to the membership when placing your order, we have a high volume of calls so no manager/supervisor is available, and so forth). When looking up Purple Rhino to get the terms and conditions, it starts off as Purple Rhino but once at the site it switches to Red Rhino with the comment that Purlpe Rhino is so over ordered that they can not gaurantee your order. I won't be holding my breath for a phone call from the supervisor.
I ordered a trial from Purplerhino for $4.99 off the internet. When receiving the package via mail, it had no information inside the package. The company never posted anywhere online any number to call to cancel orders before the trial date expired, thus trying to charge a fee of $80 a bottle billed each month. This is misleading and fraudulent. Please help either put these people out of business, or make them post a phone number and an Internet access to cancel orders
I received an email touting a male enhancement pill. When i clicked on it there was a 30 day trial for $4.95 which i took on march 10 according to their files i called on the 29th to cancel the monthly charge only to discover while on hold that my account had already been charged 89.99 on the 28th. I was then told by a heavily accented Hispanic) service rep that in the terms & conditions that it stated that there was a 14 day trial and the latest charge was non-refundable but he'd cancel future charges. I explained to him that there wasn't any indication of a 14-day trial. We went back and forth then i asked to speak to a manager who i was told was busy with other customers. I told him i would wait and was hung up on. I called again and got another heavily accented African) rep named paul. He gave me the same spiel and said he would cancel my account which was odd because prior rep supposedly had already done so. I told him i went back to the website where there wasn't any mention of 24 day trial but a mention of 30 day money back guarantee. That i was told only applies to damaged or defected products. I asked for manager and was told they are all busy with other customers Of course!). I was told i would be called back within 24 hours but am not holding my breath.
PurpleRhino Reviews
I have asked this company Rhino Purple Rhino to cease and desist from sending me their product and was told 3 Months ago that they have cancel said product ( Rhino Purple Rhino) however said practice continue disrupting my Chase Account.
Free supplement just pay shipping handling 15 days later they take 8999 out of my account
Purple Rhino is a ripp off.. They stole my money for their product I ordered and now they saying they don't have my address but in order to fill out the ordering form you had to put you personal mailing or shipping address.. Their free trial was $4.00 THEY purple Rhino stole $15.00
Got an ad for a 4.95 trial of purple rhino. I wanted to take advantage of the offer because the product is cheap and easy to make. Nothing special. When prompted to checkout for your order there is an almost indetectable option to bypass the additional offer for a product that cost $38.71.
Not seeing the almost invisible option to opt out of the offer for the next product I proceeded to go to the next screen thinking the option to cancel would be there. There is none. Purple Rhino immediately processed the order and charged my account.
I just got off the phone with the customer service which I can tell from the noise in the background that it is probably in someone's home. They did not offer me a refund. They told me I must keep the product and when I requested a supervisor they claimed they are all busy with other unsatisfied customers they are trying to scam. I will continue to pursue my refund as this company knows they are scamming people for their money. BEWARE! do not buy from this company!
I ordered Purple Rhino which said you had a 14 day trial period for $4.95. According to their records I placed the order on the 27th of May and it was shipped on the 31st of May. I recieved them on the 3rd of June. This means it took 7 days to get the supplements to me. On the 11th they took $89.99 out of my checking account. I did not understand this because I hadonly had the supplements for8 daysnot the 14 days they said I had for a trial period. When I called the operator, who had an accent and was veryhard to understand told me that trial period starts fromt he day the supplements were ordered. This means ofthe 14 day trial period, 4 days were lost before they were even shipped and another 3 days were lost in themailing process. This meant that I only had 7 days to actually try the product. They made it sound like you would have the supplements within 2 to 5 days when in fact it takes them a whole week to get them to you. The agent was rude and would not listen to what I was saying and just kept telling me it was in the terms and conditions. When I asked over and over again for a manager or supervisor, I was told that none was available and that the best they could do was have a manager call me back later. She told me though that the manage would just tell me the same thing and that my membership had been called and that there was no way to refund me $89.99. I asked then if I had already paid the $4.95 for the trial offer and only recieved those supplements then what was the $89.99 for and if I was getting another bottle for the $89.99 and she said no I had cancelled my order. This means that I paid $4.95 and $89.99 for the 14 day trial offer. I am basically paying twice for the same bottle of supplements. I had to look and type in several combinations of words to get the terms and conditions. In there it said customer satisfaction is gaurantee, yet in two phone calls I got rude agents who repeated the same phrases, (you failed to cancell within 14 days, read the terms and conditions, you agreed to the membership when placing your order, we have a high volume of calls so no manager/supervisor is available, and so forth). When looking up Purple Rhino to get the terms and conditions, it starts off as Purple Rhino but once at the site it switches to Red Rhino with the comment that Purlpe Rhino is so over ordered that they can not gaurantee your order. I won't be holding my breath for a phone call from the supervisor.
I ordered a trial from Purplerhino for $4.99 off the internet. When receiving the package via mail, it had no information inside the package. The company never posted anywhere online any number to call to cancel orders before the trial date expired, thus trying to charge a fee of $80 a bottle billed each month. This is misleading and fraudulent. Please help either put these people out of business, or make them post a phone number and an Internet access to cancel orders
I received an email touting a male enhancement pill. When i clicked on it there was a 30 day trial for $4.95 which i took on march 10 according to their files i called on the 29th to cancel the monthly charge only to discover while on hold that my account had already been charged 89.99 on the 28th. I was then told by a heavily accented Hispanic) service rep that in the terms & conditions that it stated that there was a 14 day trial and the latest charge was non-refundable but he'd cancel future charges. I explained to him that there wasn't any indication of a 14-day trial. We went back and forth then i asked to speak to a manager who i was told was busy with other customers. I told him i would wait and was hung up on. I called again and got another heavily accented African) rep named paul. He gave me the same spiel and said he would cancel my account which was odd because prior rep supposedly had already done so. I told him i went back to the website where there wasn't any mention of 24 day trial but a mention of 30 day money back guarantee. That i was told only applies to damaged or defected products. I asked for manager and was told they are all busy with other customers Of course!). I was told i would be called back within 24 hours but am not holding my breath.