I ordered a phone from Pure Talk and paid them $50.00. The phone was supposedly activated in August, 2023. However, after receiving four SIM cards from them, which wouldn't work in the phone, they determined it was the phone that was defective but would not refund the cost as they only give phone refunds for 30 days. I would have to contact Nokia, no doubt in China.
I spoke with Omar on 12/7/23 and was told all the charges I had incurred would be refunded due to no service being used and the defective phone. This never happened. I did receive a credit on my charge card for $14.97 but not nearly the amount I was told.
When I spoke with a rep today, January 15, 2024, she told me I would have to dispute the $22.43 monthly service charge with my bank because Pure Tallk doesn't refund service charges, apparently even if the customer never got the service!
She couldn't find my account in 2024, which was closed out in 2023, and the only credit she saw was for the $14.97. Apparently she didn't read Omar's notes in my account stating the issues and the need for a complete refund since August, 2023. She also said she didn't have a supervisor I could speak with and that the supervisor would tell me the same thing.
I will be contacting corporate, who is supposedly located in GA.
My family of 3 moved from Verizon because we are sick of it’s politics. But moving to Pure Talk (PT) has its own sets of problems. We activated our phones, only to find mine couldn’t make or receive voice calls (it is an Apple 6 plus: yes, I know, it’s a dinosaur). Only after activating was I told my phone was not compatible and that I needed a new phone. So I go to the main website (I didn’t log on) and found an Apple SE basic phone for a discounted price of $149. I then went to PT and said I would purchase this particular phone. They said the price was $399 because I already had an account. WHAT? Wait, I’m a new customer!
PT made it impossible, without great hassle and much time, to get the discounted price on the new phone. I would have to “port out” back to Verizon for 30 days and come back to PT with a new and separate account, not to be included with my husband and daughter’s account, and wind up paying more in the long run with one more bill to pay. I knew I didn’t want to continue with Verizon, so I looked at Patriot Mobile. Their plans didn’t work for me, and even if I switched our entire family to Patriot, the plans wouldn’t have worked for my husband either (he needs unlimited data for his work). So I was stuck. I didn’t want to put my family through the hassle of switching over to another carrier, either.
I was on the phone, on hold intermittently, over 3 hours last night grappling with this company about how this was not right. I am a new customer (less than 24 hours last night) and I should have received the discounted price on that phone. They should have been up front with me from the start and told me my phone wasn’t compatible with their service, and look at these phones we can sell you for a discount because you are a new customer. They wouldn’t budge, except to throw me a bone of a $60 bill credit. This is not a good way to start a business relationship. I am leaving this company as soon as I find a better plan.
I had a new phone and needed to activate it. Tried to do it online, but could not so I had to call in. The tech rep that I got told me that I did not have the SIM card in correctly, though I knew that I had went by the phone instructions to install it. I could not get the phone to activate and he kept telling me that I did not have the card pushed in enough. I kept saying that the card was in as far as possible, and he argued with me. He said that the phone would eject the card IF I would push it in far enough. I told him that the phone did not appear to have an ejection slot- but being the owner of the phone I guess I was not supposed to know what I was talking about.
Well the card was pushed in so far that it could not come out. I tried tweezers, and finally had to use duck tape to roll into a square and gently try to get the card out. Problem was that the metal connector plate now had a small dent in it.
I ended up having to send it back to the manufacturer and pay them $75 to fix a phone damaged because the tech rep thought that he knew more about a new phone than the customer who owned it. I think that if a rep gives instruction over the phone that damage a phone that it is no different than if you took the phone into a shop and they damaged it there.
When I called back and was finally able to get the NEW new phone activated, I dealt with a very grumpy employee. Yes take out your bad day on an innocent customer! Good way to lose businesss.
Pure TalkUSA Reviews
I ordered a phone from Pure Talk and paid them $50.00. The phone was supposedly activated in August, 2023. However, after receiving four SIM cards from them, which wouldn't work in the phone, they determined it was the phone that was defective but would not refund the cost as they only give phone refunds for 30 days. I would have to contact Nokia, no doubt in China.
I spoke with Omar on 12/7/23 and was told all the charges I had incurred would be refunded due to no service being used and the defective phone. This never happened. I did receive a credit on my charge card for $14.97 but not nearly the amount I was told.
When I spoke with a rep today, January 15, 2024, she told me I would have to dispute the $22.43 monthly service charge with my bank because Pure Tallk doesn't refund service charges, apparently even if the customer never got the service!
She couldn't find my account in 2024, which was closed out in 2023, and the only credit she saw was for the $14.97. Apparently she didn't read Omar's notes in my account stating the issues and the need for a complete refund since August, 2023. She also said she didn't have a supervisor I could speak with and that the supervisor would tell me the same thing.
I will be contacting corporate, who is supposedly located in GA.
My family of 3 moved from Verizon because we are sick of it’s politics. But moving to Pure Talk (PT) has its own sets of problems. We activated our phones, only to find mine couldn’t make or receive voice calls (it is an Apple 6 plus: yes, I know, it’s a dinosaur). Only after activating was I told my phone was not compatible and that I needed a new phone. So I go to the main website (I didn’t log on) and found an Apple SE basic phone for a discounted price of $149. I then went to PT and said I would purchase this particular phone. They said the price was $399 because I already had an account. WHAT? Wait, I’m a new customer!
PT made it impossible, without great hassle and much time, to get the discounted price on the new phone. I would have to “port out” back to Verizon for 30 days and come back to PT with a new and separate account, not to be included with my husband and daughter’s account, and wind up paying more in the long run with one more bill to pay. I knew I didn’t want to continue with Verizon, so I looked at Patriot Mobile. Their plans didn’t work for me, and even if I switched our entire family to Patriot, the plans wouldn’t have worked for my husband either (he needs unlimited data for his work). So I was stuck. I didn’t want to put my family through the hassle of switching over to another carrier, either.
I was on the phone, on hold intermittently, over 3 hours last night grappling with this company about how this was not right. I am a new customer (less than 24 hours last night) and I should have received the discounted price on that phone. They should have been up front with me from the start and told me my phone wasn’t compatible with their service, and look at these phones we can sell you for a discount because you are a new customer. They wouldn’t budge, except to throw me a bone of a $60 bill credit. This is not a good way to start a business relationship. I am leaving this company as soon as I find a better plan.
Waited on hold for 20+min!!
agent was of no help..and then hung up on me!
I will be cancelling service but it's not easy because they demand auto pay..
Rip off!
I had a new phone and needed to activate it. Tried to do it online, but could not so I had to call in. The tech rep that I got told me that I did not have the SIM card in correctly, though I knew that I had went by the phone instructions to install it. I could not get the phone to activate and he kept telling me that I did not have the card pushed in enough. I kept saying that the card was in as far as possible, and he argued with me. He said that the phone would eject the card IF I would push it in far enough. I told him that the phone did not appear to have an ejection slot- but being the owner of the phone I guess I was not supposed to know what I was talking about.
Well the card was pushed in so far that it could not come out. I tried tweezers, and finally had to use duck tape to roll into a square and gently try to get the card out. Problem was that the metal connector plate now had a small dent in it.
I ended up having to send it back to the manufacturer and pay them $75 to fix a phone damaged because the tech rep thought that he knew more about a new phone than the customer who owned it. I think that if a rep gives instruction over the phone that damage a phone that it is no different than if you took the phone into a shop and they damaged it there.
When I called back and was finally able to get the NEW new phone activated, I dealt with a very grumpy employee. Yes take out your bad day on an innocent customer! Good way to lose businesss.