I signed up with Pulse Power in 2020 and agreed to AutoPay so I could get a $1.00 discount on my monthly statement each month. My rate was 10.2 cents per kWh plus $3.95 per month for 12 months, fixed rate.
I renewed my contract again in July, 2022 as I could not find an affordable rate researching other companies, either was Pulse Power. What I didn't like about renewing with them, is that I was not treated like a new customer.
There was no discount for autopay. This time the rate was higher for 12 months than for a 3 year contract. I live in an apartment and it is more practical to renew every 12 months as I don't know if I will be moving next year.
I am now charged 18.6 cents per kWh plus $3.95 base charge per billing cycle. What I don't understand is why in July and August I am being charged a higher bill, July was $111.83 for 579 kWh, and August is $119.47 for 620 kWh.
I have called customer service to help me understand why such a high bill. I use my dish washer now only 1 or 2 times a week. My thermostat is kept at 78 degrees, sometimes 79. I feel I am pretty consistent about the thermostat. And I don't have a washer or dryer.
The representative only could tell me it is the rate I am now being charged. There is no help. I asked him what if I could not pay my bill. He said the electricity would be shut off. I have never before dealt with retail electric companies. It is a nightmare to find one that has good customer service, and rates, and discounts when you are trying to save.
Before you read our grievance with Pulse Power, please know it is not unique. Here is a link with multiple others that have complained. The complaint from April is pretty much what we also experienced very recently. Please see what you can do to remedy this situation and get Pulse Power to stop being a bad actor in the energy market.
Been extraordinarily happy with TES finding energy service providers for us…very happy until now that is. Pulse Power is the worst company they have recommended to us. I am cringing as I read similar reviews posted by others. Appears the level of incompetence with this one is strong; either that or there is a deliberate method to the madness so customers get fleeced. Not at all happy. Reaching out to TES to complain about being saddled with this company.
If they can’t help us, maybe at least TES can refrain from recommending them to others saving them from frustration, headache, and questionable billing. Since only one month into a 3 year contract with these clowns, it will cost close to $800 to break the contract. And, in all honesty, the $800 loss might just be worth getting these a$$hats out of our hair. If you’re unfortunate enough to have Pulse Power as your energy provider by choice or happenstance, make sure despite Pulse Power assuring with confirmation that payments have been received that Pulse Power actually bothers to process the payment and there isn’t some unexplained hick-up; otherwise, Pulse Power will pile on additional fees.
Honestly, can envision this as being a recurrent phenomenon with them. In our opinion, this is a extraordinarily crappy company that hides behind their internal policies to not investigate, not to address, not to find an equitable resolution, not to serve, and screw their customers. Very seldom write reviews. Pulse Power has earned every bit of this criticism.
Pulse Power Reviews
I signed up with Pulse Power in 2020 and agreed to AutoPay so I could get a $1.00 discount on my monthly statement each month. My rate was 10.2 cents per kWh plus $3.95 per month for 12 months, fixed rate.
I renewed my contract again in July, 2022 as I could not find an affordable rate researching other companies, either was Pulse Power. What I didn't like about renewing with them, is that I was not treated like a new customer.
There was no discount for autopay. This time the rate was higher for 12 months than for a 3 year contract. I live in an apartment and it is more practical to renew every 12 months as I don't know if I will be moving next year.
I am now charged 18.6 cents per kWh plus $3.95 base charge per billing cycle. What I don't understand is why in July and August I am being charged a higher bill, July was $111.83 for 579 kWh, and August is $119.47 for 620 kWh.
I have called customer service to help me understand why such a high bill. I use my dish washer now only 1 or 2 times a week. My thermostat is kept at 78 degrees, sometimes 79. I feel I am pretty consistent about the thermostat. And I don't have a washer or dryer.
The representative only could tell me it is the rate I am now being charged. There is no help. I asked him what if I could not pay my bill. He said the electricity would be shut off. I have never before dealt with retail electric companies. It is a nightmare to find one that has good customer service, and rates, and discounts when you are trying to save.
Before you read our grievance with Pulse Power, please know it is not unique. Here is a link with multiple others that have complained. The complaint from April is pretty much what we also experienced very recently. Please see what you can do to remedy this situation and get Pulse Power to stop being a bad actor in the energy market.
Thank you.
First, the link:
https://www.texaselectricityratings.com/read-reviews/pulse-power/1-star-reviews
Second, our experience:
Been extraordinarily happy with TES finding energy service providers for us…very happy until now that is. Pulse Power is the worst company they have recommended to us. I am cringing as I read similar reviews posted by others. Appears the level of incompetence with this one is strong; either that or there is a deliberate method to the madness so customers get fleeced. Not at all happy. Reaching out to TES to complain about being saddled with this company.
If they can’t help us, maybe at least TES can refrain from recommending them to others saving them from frustration, headache, and questionable billing. Since only one month into a 3 year contract with these clowns, it will cost close to $800 to break the contract. And, in all honesty, the $800 loss might just be worth getting these a$$hats out of our hair. If you’re unfortunate enough to have Pulse Power as your energy provider by choice or happenstance, make sure despite Pulse Power assuring with confirmation that payments have been received that Pulse Power actually bothers to process the payment and there isn’t some unexplained hick-up; otherwise, Pulse Power will pile on additional fees.
Honestly, can envision this as being a recurrent phenomenon with them. In our opinion, this is a extraordinarily crappy company that hides behind their internal policies to not investigate, not to address, not to find an equitable resolution, not to serve, and screw their customers. Very seldom write reviews. Pulse Power has earned every bit of this criticism.